Quality and Training

T R O Y S H A W

** **** ******** **** **. Natural Bridge Station, VA 24579

Email: **********@*****.***

Phone: 540-***-****

QUALITY & TRAINING MANAGER

Results-driven leader with proven experience driving exceptional performance through effective training and quality management. Articulate communicator skilled in interpreting, translating, and ensuring stringent compliance

regulations. Dynamic and resourceful problem solver able to adapt to accommodate continually evolving business and operational needs.

AREAS OF EXPERTISE

Operations Management, Quality Engineering, Strategic Planning

Process Improvement, Team Development, Data Analysis/Decision Making

Training/Instructing, Compliance Integrity, Root Cause Analysis

Audits, Public Speaking, Leadership

EDUCATION & TRAINING

Bachelor of Science (BS), Technical Management with Small Business Management Specialization,DeVry University Online, Downers Grove, IL, 2014

Value Based Lean Six Sigma (VBLSS) Green Belt, 2010

IPC-A-610 Acceptability of Electronic Assemblies Certified IPC Trainer (CIT), Exp. February, 2016

J-STD-001 Requirements for Soldered Electrical and Electronic Assemblies Certified IPC Trainer (CIT), Exp. March,2017

GENEDGE Alliance ISO 9001 Certified Internal Auditor, 2010

US Army Instructor Certified, 2006

Active Department of Defense Secret Clearance, 2013-2022

QUALITY ASSURANCE EXPERIENCE

Optimized quality and consistency of deliverables by developing, implementing, and maintaining a quality plan aligning company's quality systems and policies with ISO 9001-2008 requirements

Maximized efficiency and cost-effectiveness through end-to-end management of quality inspection and product release programs for incoming, in-process, process, and finished materials and components

Conducted value-based investigations of issues related to electro-optical systems, subassemblies, assemblies, and test processes in order to determine root causes, clearly articulate failure analysis findings, and implement effective solutions

Analyzed and communicated complex information across multi-functional groups, including Production, Product Transition, and Suppliers, to identify and correct, root causes of system faults

Employed knowledge of product development specifications and best practices to generate Product Reliability Acceptance Testing Reports and ensure reporting is correct and unambiguous throughout creation, disposition, and

closing of quality records

TRAINING EXPERIENCE

Interpreted, translated, communicated, and executed complex quality-related requirements to team members and clients by providing specialized training, establishing appropriate quality objectives, and liaising with Customers

to ensure compliance and identify corrective action

Capitalized on opportunities for improvement by identifying, conceptualizing, and communicating design ideas for new production fixtures to the Plant Engineering Team

Achieved 95% student pass rate when training 120+ students in accordance with J-STD-001 and IPC-A-610 Specifications

Leveraged subject matter expertise to equip more than 350 soldiers with discipline, ensure safety, and deliver verbal and hands-on instruction covering a wide range of military subjects

Utilized differentiated teaching methods and multi-media tools to create/prepare course outlines, deliver instruction, and test and evaluate student progress

PROCESS IMPROVEMENT

Regularly identified and refined process improvements by establishing and leading continuous improvement teams, monitoring Supplier non-conformance issues, conducting root-cause analyses, and driving corrective action

Accelerated incoming inspection time 32% by analyzing data trends and implementing skip lot functions

Reduced quarterly Customer complaints/returns 12% by implementing specific quality alerts/inspections based on historical return/complaint data

Slashed scrap assembly costs by 20% by implementing a solder training program, saving the Company $1.5 million to $1.75 million

Decreased annual overhead costs by 3% by communicating to employees that not all equipment/lights needed to be on constantly and enforcing energy conservation methods

WORK HISTORY

KELTECH, INC., QUALITY MANAGER, ROANOKE, VA 01/2014 – PRESENT

VIRGINIA ARMY NATIONAL GUARD, INSTRUCTOR, FORT PICKETT, VA 11/2005 – 02/2015

ITT NIGHT VISION & IMAGING, PRODUCT TRANSITION TECHNICIAN, ROANOKE, VA 12/2012 – 01/2014

ITT NIGHT VISION & IMAGING, QUALITY ASSURANCE TECHNICIAN, ROANOKE, VA 08/2009 – 12/2012

ITT NIGHT VISION & IMAGING, TECHNICAL SPECIALIST, ROANOKE, VA 07/2005 – 08/2009

UNITED STATES ARMY, ELECTRONIC MISSILE SYSTEMS REPAIR/SUPERVISOR, FT. HOOD, TX 03/2001 – 06/2005

GOLDEN CORRAL, ASSISTANT MANAGER, LEXINGTON, VA 08/1995 – 11/2000

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