Customer Service Manager

Luis Najera

708-***-****, ******@*****.***

Objective

To obtain a position within a company that takes advantage of my

education and experience and will allow me to utilize my skills and

attain personal and professional growth.

Experience

4/24/2014 - 5/24/15 Bill Jacobs BMW Naperville, IL

Concierge/Porter supervisor

RESPONSIBLE FOR MONITORING AND ADMINISTRATING THE SERVICE DRIVE

Greeting and guiding customers (customer service)

Supervising and managing service porters

Prepare customer appointments and customer history

2/9/2009 - 2/1/2014 JBM Commercial Janitorial Oak Brook, IL

Operations/Account manager

RESPONSIBLE FOR MONITORING AND ADMINISTRATING DAY TO DAY

OPERATIONS.

Visiting accounts (customer service).

Supervising quality and productivity of janitorial crews provide on

the job training.

Maintain housekeeping practices in accordance with company

practices.

12/8/2005 - 1/3/2009 Posh Limousine Oswego, IL

Fleet Manager

RESPONSIBLE FOR MONITORING AND ADMINISTRATING DAY TO DAY OPERATIONS

FOR THE FLEET

Coordinate and scheduled drivers and rides

Supervising the quality and safety of vehicles, Report Vehicle

Issues

Conduct vehicle safety and durability tests

10/6/2004 - 12/7/2005 Homemakers Furniture Orland Park, IL

Sales Associate

SALES

Educating consumers on product features and benefits

Customer service

Education

2011-2012 Joliet Junior College Joliet, IL

Associate degree (Honers)

ASSOCIATE IN ARTS (BUSINESS ADMINISTRATION)

2013 - Current Governors

State University University Park, Il

Skills

Bilingual, Fluent in Spanish and English.

Experience with Microsoft Office programs (Word, Excel, Outlook)

Experience with accounting and statistical software.

Experience with public speaking.

Experience in management and supervising.

Over 4 years driving experience in commercial applications

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