Human Resources Manager

KIRK R. MILLER

917-***-**** cell ******@*******.***

LinkedIn Profile

PROFILE: Pragmatic, collaborative human resources professional who builds comprehensive, compliant human

resources operations. Confident manager and motivating team builder adept at engaging employees and facilitating top

performance. Articulate communicator who clearly conveys essential information and strategic performance indicators

to diverse stakeholders. Tech-savvy knowledge manager. Experienced in global human resources management.

CORE CAPABILITIES

• HR department set-up • Training & development • Employment law

• Staff recruitment & retention • Policies & procedures • HRIS technologies

• Performance management • Compensation & benefits • On-boarding

• Employee engagement • Conflict resolution / mediation • Records management

• Multi-national sites & workforce • Organizational development • Team leadership

EXPERIENCE

GSM SYSTEMS, New York, NY 2012 – present

Global HR Manager

Lead human resources operations for global telecom equipment solutions company with operations in New York,

Indonesia, the Netherlands, Nigeria and Kenya. Oversee human resource functions affecting more than 150 employees in

sales, logistics, account management, warehouse operations, IT, finance and management. Hire key staff and negotiate

salary offers and sign-on bonuses/relocation packages. Oversee recruitment, onboarding, performance management,

and outsourcing. Manage HR information and records, and PEO (TriNet) for US operations. Direct staff development,

benefits, compensation, and incentive programs. Manage budget.

Developed and implemented global human resources policies and procedures.

Secured local labor attorneys in US, Kenya & Holland to advise on employee hiring, contracting, & off-boarding.

Ensured compliance with local country laws and regulations.

Hired key decision makers including Directors of IT, Sales, and Inventory Management/Sourcing.

Led HR portion of company’s HQ transition from NY to Indonesia, including down-sizing and hiring up.

Spearheaded skills development program based on assessment of skills required in specific positions and

competency level of incumbent staff.

Revised job descriptions across all levels, constructing an accurate depiction of position duties and required skills.

Created company-wide performance appraisal system, incorporating assessment of values, job -specific

competencies and progress toward goals; trained managers to administer it.

Created “Guru Program,” a SharePoint-based knowledge system listing experts in specific areas who are

resources for others in the company.

Built global human resources portal on company extranet for all employees.

Created an employee database and managing transition to Microsoft Dynamic AX2012 ERP system.

Negotiated agreements with agencies that supply contract employees for US, Kenya, Nigerian, Holland and

Indonesian entities.

Saved company thousands of dollars every month by reducing reliance on employment agencies.

NEW YORK INSTITUTE OF ENGLISH AND BUSINESS, New York, NY 1989 – 2012

Acting President (2010 – 2012)

Oversaw operations of mid-size for-profit educational institution in New York City providing ESL and vocational education

to 400 international and US students annually. Managed staff of 75, including 50 instructors. Led human resources,

including determining compensation levels & benefit providers, overseeing payroll and performance management, and

ensuring compliance with NYS Department of Education rules for teacher credentials. Supervised Directors of Finance,

Education, and Sales/Admissions.

Increased number of computer classrooms from 2 to 5, reflecting shift in economy that required computer

literacy as a basic skill.

Kirk R. Miller 2

Ensured development of curricula that simulated work environments, to meet employer needs and respond

effectively to changes in marketplace.

Successfully shepherded school through Chapter 11 bankruptcy brought about by tightening of financial aid

availability by NYS, and subsequent ineligibility of foreign students for TAP aid.

Spearheaded diversification of student body to include more unemployed workers referred by NYS Department

of Labor.

Director of Student Financial Aid (1991 – 2012)

Spearheaded financial aid operation serving 200+ students annually. Collaborated with CFO and Director of Sales on

financial aid role in school financial strategy. Counseled students on eligibility for financial aid, and packag ed applications

for TAP and Pell awards. Collaborated with Director of Education and School President to ensure curricula met federal

and state standards to qualify for financial aid. Supervised one direct report. Developed student engagement programs.

Managed combined total award packages of $20 million over 21 years.

Trained sales and student services staff in New York State and federal requirements for financial aid.

Ensured quality of school curricula consistently met eligibility standards established by NYS Department of

Education, US Department of Education, and the Accrediting Council for Independent Colleges & Schools (ACICS).

Maintained school compliance with regulations for TAP and Pell awards.

Designed and created database of student financial aid, still in use by institution.

Led team that created student activities to retain international students, introduce them to American culture,

and enhance their educational experience.

Network Administrator (1995 – 2012)

Managed school’s computer network and database, using Windows-based architecture. Designed, purchased, installed

and maintained network infrastructure, 120 workstations, printers, copiers and scanners. Hired and supervised

consultants. Ensured appropriate staff and student access to computer network. Established network policies and

procedures. Supported all curricula with most current applications and software.

Facilitated transition of teaching from paper -only to computer-based for courses including word processing,

accounting, HIPAA and health records, network administration, and web design.

Upgraded courses from early-stage software to most-current and in-demand software, e.g. QuickBooks,

Microsoft Office Suite, and Peachtree.

Created school database, using Microsoft access, beginning with 11,000 records of past and present students.

Financial Aid Advisor & Data Entry (1989 – 1991)

PERSONAL TRAINER, New London & New York 1987 – 2000

Trained multiple clients, developing exercise programs and providing nutritional guidance.

EDUCATION

NEW YORK UNIVERSITY, New York, NY. BA in Metropolitan Studies, 1987.

Internship with District Attorney of King’s County (Brooklyn) and Brooklyn Legal Services.

LEARNING TREE INSTITUTE, courses in network administration & Windows Server 2003.

AFFILIATIONS

SOCIETY FOR HUMAN RESOURCE MANAGEMENT (SHRM).

NEW YORK INSTITUTE OF ENGLISH AND BUSINESS, Chairman, Board of Directors.

USA RUGBY LEAGUE TEAM, International Competition, 2010.

OLD BLUE RUGBY FOOTBALL CLUB, player, 1996 – 2013.

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