Customer Service Manager

Teri Sorensen

**** *. **** *.

Syracuse Utah 84075

801-***-**** (cell)

Progressive billing coordinator with 7 + years experience in a multi physician health care environment.

Strong knowledge of medical insurance billing. Excellent written and oral communications skills. Excels

in customer service related abilities. Proficient working in team environments. Detailed oriented. Ability

to work with many projects, multitask and prioritize. Strong interpersonal skills. Succesfully performs all

business and office tasks. Self starter and works with minimal supervision. Excels in time management.

Professional Experience

Vivesque

Aug 2011 to current

Front Desk Manager

• Oversees all reception responsibilities.

• Scheduling for all staff.

• Phone management.

• Daily deposits.

• Daily follow up on all guest services.

• Monthly and weekly retail report.

Appliance Clinic

2005-2011

Assistant Manager/ Inventory Manager

• Maintained and managed all inventory. Received all incoming appliance parts. Verify cost of

inventory and correct as invoiced.

• Scheduled customer service requests. Support accounts receivables and warranty claim

resolution.

• Weekly scheduling for technicians and office staff.

• Managed shipping and receiving as required.

• Maintained and submitted manufacture warranty claims and denials.

• Supported incoming customer calls for appliance repair requests.

Tanner Memorial Clinic.

Insurance Claim Specialist.

1998-2005

• Knowledge of Federal and State rules and regulations for all insurance fee schedules and contract

management.

• Responsible for all Blue Cross and Medicare patient insurance claims.

• Specialized in medical billing for the top five insurance companies.

• Worked extensively with HMO’s and PPO’s with claim denial and adjudication.

• Submitted all medical claims as well as monthly status reports.

• Organized and conducted monthly meetings with insurance companies.

• Managed accounts receivables and claim dispute resolution.

• Participated and assisted in developing and implementation of billing and collection efficiencies.

Wee Care Pediatrics

Receptionist and Medical Billing Coordinator

1997-1998

• Supported all incoming patient calls and managed as required.

• Managed account receivables and claim dispute resolution.

• Submitted patient insurance claims.

• Daily follow up with Patients.

References available upon request.

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