Manager Customer Service

ROY L WRIGHT JR

***** ***** ****** **, ******, Texas 77396 C: 936-***-**** *************@*****.***

EXECUTIVE PROFILE

Over twenty (20) years of advanced experience within Purchasing/Procurement management ranging from raw materials,

component parts, indirect services and strategic outsourcing. Proven ability to lead cross functional teams, negotiate

contracts, develop long term commodity strategies, utilize e sourcing tools, manage working capital, complete cost analysis

and source from low cost countries.

EDUCATION

2003 Master of Arts Biblical Studies Emphasis in Leadership

College of Biblical Studies Houston, Texas

2000 Bachelor of Business Administration Management, Logistics, Purchasing and Supply Chain

University of Houston Houston, Texas

1997 Associate of Arts Business Administration

North Harris Community College Houston, Texas

Certifications/Affiliations

Certified Purchasing Manager

Member of the Institute of Supply Management

Member of American Purchasing Society

SKILL HIGHLIGHTS

• Management Budget Analysis Purchasing

• Supply Chain Management Project management Leadership/communication skills

• Vendor Sourcing Operations Management Contract Negotiation

CORE ACCOMPLISHMENTS

Staff Development

• Mentored and coached employees resulting in a 33% increase in productivity.

• Launched well received program of professional development courses for all staff.

Purchasing/Supply Chain

• Lowered freight rates by 8.2% by negotiating with manufacturers and the transportation department.

• Reduced freight costs by 11% by optimizing backhaul schedules and negotiating carrier rates.

• Increased the on time deliveries by 22% within the first two years of employment.

• Increased personnel productivity by 12% by creating a progressive pay program that tied safety and customer service to individual and team

performance.

• Reduced customer costs by 25% by consolidating four daily shipments into two loads.

PROFESSIONAL EXPERIENCE

09/2014 PRN Chaplain Benevolent Hospice Houston, Texas (PRN)

• Meet with patients and their families and assess their spiritual care needs.

• Provide pastoral counsel and comfort to hospice patients & their family members, and offer spiritual support &

guidance that promoted comfort with the dying process.

01/2013 to 08/2014 Staff Chaplain Heart to Heart Hospice Lufkin, Texas (Relocated to Houston)

• Met with patients and their families and assess their spiritual care needs.

• Provided pastoral counsel and comfort to hospice patients & their family members, and offer spiritual support &

guidance that promoted comfort with the dying process.

• Managed 3 chaplains

03/2007 to 01/2013 Operations Manager – St Luke’s Hospital Lufkin, Texas (Position Down sized))

• Managed (30) within Hospital

• Liaison for Schumacher Group to hospital personnel involved in medical records process, medical staffing and

financial procedures.

• Supervise and organize all Purchasing activities in accordance with policies and procedures

• Operate with resources provided, assures income and expenses are controlled using annual budget projections.

• Participate in the development and implementation of an annual budget.

• Administrate, coordinate and direct all activities in accordance with policies and procedures.

09/2002 to 06/2007 Purchasing Manager – General Electric Lufkin, Texas (Position Outsourced)

Purchased raw material and chemicals for facility

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Created and lead cross functional and cross divisional global teams to design and execute strategies for total

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company procurement of Oil and gas ($450 million) and Trailer assembly products ($210 million).

Lead negotiation team, including senior executives, through a successful negotiation for a new packaging contract

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that delivered 11% ($2.7 million) annual savings

Developed the vision and acted as project team leader for a transformational project to self manufacture

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packaging inserts for supply to company divisions. Annual savings estimate: $11.1 million

Leadership & coaching for Global Strategic Sourcing Manager direct report who created & rolled out new

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corporate procurement policies and standard methodology & training

12/1994 to 05/2002 Purchasing Manager SIGMA GENOSYS, LP The Woodlands, Texas (Relocated)

• Oversaw the execution of all functions of purchasing, procurement, and logistics activities for local and international

facilities in Europe, Australia, Japan, Germany, and US (2).

• Effectively maintained an inventory budget of $50 million dollars and capital budget of $25 million dollars.

• Delivered oral and written presentations for prospective suppliers and vendors.

• Utilized computer SAP, ERP systems, PCs, spreadsheets.

• Negotiated contracts with outside providers to minimize costs to the company and customers.

• Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools.

• Reconciled daily inventory with Pronto Software for 122,000 SKUs.

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