Project Manager
Resume:
Charles Prowant
McKinney Texas *5070
Phone 972-***-****
*******.*******@*****.***
CAREER EXPERIENCE
Catalyst and problem solver, with extensive experience in telecommunications, operation management,
project management, sales and program management for various corporations, who paves the way for growth
by building and mentoring ace teams and inspiring top performance. As a leader to develop greater
partnership and loyalty between customer and supplier, identify issues and create solutions to maximize
operational performance and competitive advantages within various areas. Skilled in building consensus
across organizational levels and jump-starting stalled projects; reengineers processes, creates efficiencies, and
plans/executes strategies that position companies for long-term success
AREAS OF EXPERTISE
Project Management – Budget, P&L and Profit Growth - Cost Avoidance – Strategic Analytical – Finance
Focused - Leadership - Quality & Process Improvement – Turnaround Specialist – Sales Minded – Strategic
Thinker - Team & Consensus Building - Systems Implementation - Relationship Management - Employee
Development - Multi Facility Manager - Cultural Change Agent
CAREER HISTORY
Syncreon
Director Operations April 2012 – April 2015
General Manager December 2008 – April 2012
Director Professional Service June 2007 – December 2008
Syncreon is a European 3rd party logistics provider specializing in providing supply chain solutions in the
Automotive, High Tech and Telecommunications industries. Position is responsible for overseeing fifteen
different types of customers, Multi-Shift Operational Warehouse and Distribution Centers, Field Services
Group, Site Survey Team, Business Analytical Department, Project Management Organization and Repair
Center in the United States, Mexico and Canada. Manage over 650 indirect reports, 26 direct reports,
providing effective leadership, communication, staff development and growth along with direction.
Responsible for managing over 250 warehouse service providers and the final mile partners to make sure all
materials were delivered on time and properly. Maintained weekly profit and lost by customer and facilities.
Held weekly meetings with direct reports to review the budgets, and Key Performance Indicators and set
yearly budgets. Lead negotiations for new contracts and existing contracts for growth. Set yearly goals and
objectives, with key decision makers that would be beneficial to all parties to achieve the highest level of
customer satisfaction. Lead quarterly business reviews with customers and the key service providers to
review progress and note any issues that need to be addressed, so all parties are aligned.
Achievements
• Successfully started the Professional Services Organization that maintained a profitable EBITDA at 19%
• Turned around a repair facility from 2% EBITDA to 21% EBITDA
• Created Configuration and Integration Centers to save the average customer $25M annually
• Developed Process and Procedures for Helicopter deliveries
• Successfully started eight new facilities, ground up; came in $480K under budget; turning profit in less 90-days
• Generated $80M in new business revenue
• Championed audit standardization processes across all Service Providers
PNB DISTRIBUTORS
Director of Operations April 2006 – May 2007
PNB is a privately held company in Texas that focuses on Part Distributions for Telecom, Installation
Services and Project Management in the United States and Canada. Position is responsible for overseeing the
Field Services Organization. Provide Consulting to customers on how to do new installations of telecom
software and hardware. Managed the installation and integration of telecom; cell sites, switches, and
PowerWave equipment. Prepared and managed the budgets and Profit and Lost. Cultivated sales leads to
bring them contract and maintained customer relationships. Developed and implemented Quality Process to
maintain 99.9% quality scores from our customers.
Achievements
• Successfully started the Field Services Organization and was profitable within 90 days
• Optimized a tier one supplier’s network
• Developed and integration facility to refurbish used equipment for resale
• Successfully grew the Field Service Organization within 9 months that another company offered to purchase PNB
Field Service’s
TELECOM NETWORK SPECIALISTS
Director of Operations December 2004 – March 2006
Telecom Network Specialists is a division of Quanta Services providing telecom services to Operational
Equipment Manufactures and Wireless Providers. Responsible for leading and directing the day to day
activities of the Operational Team, consisting of 350 plus indirect and 23 direct employees. Prepared the
yearly budgets and managed the Profit and Lost. Managed; the Project Management Organization, Quality
Department, Resource Planning Group, Procurement and the Managers of the Installation, Testing and Radio
Frequency and Data Translation groups. Provided sales support to win contracts and to grow existing
contracts.
Achievements
• Successfully Increased customer satisfaction from nearly nonexistent levels to 85%+.
• Turned around the margin from 2% EBITDA to 18% EBITDA
• Reduced operating cost to an annual saving of $2.5M a year
• Developed a Training Lab to teach installation and integration which improved the quality in the field
• Improved Quality from a score of 65% to a score of 99%
• Lead and negotiated a contract that added $17M in new revenue annually for five years
ERICSSON
Regional Program Director December 2003 – December 2004
Market Area Sales Manager January 2002 – December 2003
Senior Project Manager June 2000 – January 2002
Project Manager February1999 – June 2000
Project Coordinator June1996 – June 1999
Logistics Coordinator February1996 – June 1996
Ericsson is a Swedish based company that is a global leader in the manufacture and distribution of
telecommunication equipment and services. This position is responsible for account management and project
oversight. Manage several programs and projects across the US with annual revenues up to $1B a year, and
accountable for profit and loss along with operational performance and financial targets for projects and
warehouses within the key account. Spearheaded the yearly training and staff development classes were
completed on time per schedule. Oversaw the final mile delivery partner and cultivated the relationship and
handle inconsistences. Presented monthly and quarterly business reviews with customers and the key
vendors to review progress and note any issues that need to be addressed, so all parties are aligned. Managed
the regional warehouses and overseen our third party warehouses.
Achievements
• Successfully increased customer satisfaction from nearly nonexistent levels to 85%+.
• Turned around a $65M project that was 18 months behind schedule in three months by inserting the right team
• Managed a $325M Global System Mobilization (GMS) rollout for AT&T; met 100% of deliverables and
all budget commitments within highly aggressive 4-month timeline
• Increased customer satisfaction 88%, taking region from 4th to #1 of 5 in the country
• Turned around a project that was in the double negative to positive within three months.
• Served on team charged with completing $30 million process reengineering project using SAP technology
EDUCATION
University of Texas Dallas, Dallas, Texas University of Texas Dallas, Dallas, Texas
Master Business Administration (MBA) Project Management Certification
May 2002 June 2000
Liberty University, Lynchburg, Virginia
Bachelor of Science, December 1988
Major: Youth Adolescence, Minor: Social Psychology
Professional Development
• President of the Legend of McKinney Home Association 2011 – Present
• Vice President of the Legend of McKinney Home Association 2008 – 2011
• Architectural Director of the Legend of McKinney Home Association 2005 – Present
• LTE October 2008 WCDMA Operations March 2003
• Project Management Certification June 24, 2000 Policy and Procedures, May, 1998
• Project Risk Management, October, 1997 Project Management, April, 1997
• Power Talk, October, 1997 PROPS, September, 1997
• ESD Protection, April 1996 Safe Work Habits, April, 1996
• CMS40/GSM System Introduction, April 1996 Introduction to AXE Switch Installation, May,
1996
• Power Selling, November, 1995 Advance Supported Employment, June, 1994
• Supported Employment from A-Z, November, 1993
Computer Skills
• Microsoft Project, Microsoft Windows, Microsoft Word, Excel, PowerPoint and Art Graphic
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