Customer Service Sales

Aurora Neri Retail Specialist

Customer Service • Financial Services

Santa Clara, CA 95051 • 408-***-**** • *************@*****.***

Dependable, Reliable and Award Winning Performance

Deeply Loyal and Committed to Business Growth and Development

Create Lifelong Customer Satisfaction and Relationships

Customer Service Ambitious, inspired and dedicated leader: generate teamwork

and collaboration with colleagues. Find workability in even the

Inventory Management

most difficult situations.

Cash Drawer Management

Serve Safe Certified

Adept and capable organization and management skills;

Retail Sales bring clarity and forethought to tactical issues. Quickly grasp new

Team Leadership concepts. Contribute insightful strategic thinking to roadmap

planning.

Personnel Management

Training & Development

Highly developed communication skills; thoughtful and

New Hire Training

reflective listening, speaking, and writing abilities. Cogent and

Seasonal Set Up articulate with a talent for translating complex ideas into simple

Communications and understandable expressions.

PROFESSIONAL EXPERIENCE

Barista STARBUCKS COFFEE CO., Santa Clara, CA

2007 - Present

Serve as cashier. Accountable for all aspects of beverage preparation, point of sale (POS) transactions, product and

inventory management. Responsible for beverage upselling and whole bean sales. Reliable for achieving and

exceeding sales goals. Designated learning coach. Team delegation, management and leadership. Outstanding

customer service; create a 3rd place (home, work, Starbucks) environment. Knowledgeable in visual, auditory and

kinesthetic learning.

Key Performance Results:

New coffee launch (Tribute) – achieve sales launch target first day of product release

Train 8 new partners, 3 are now shift supervisors

Achieve score of 96 or greater on annual QASA audit for two years

Partner of the Month 4 times

Sales Associate ELLA, Town & Country, Palo Alto, CA

2014 - 2015

Sell imported, high end, Italian riding wear and furniture. Brands include: Cavalleria Toscana, Samshield, Anna

Scaparti, Parlanti, Heritage, Prizmic & Brill.

Key Performance Results:

Assist in store launch and Grand Opening – support business development

Trainer and Barn Manager Five Star Equestrian, Milpitas, CA

2013 - 2015

Train young people to ride English. Manage horse care; feed and supplements, grooming, stall maintenance,

exercising, tack maintenance, schedule veterinary and chiropractic visits, and facilitate vet checks at purchase.

Trailer and haul horses.

Key Performance Results

o Manage 6 equestrian shows: up to 5 competitors and 5 horses, attending up to 3 day events

Inventory Specialist RGIS, San Jose, CA

2005 – 2007

Count inventory on assignment in retail locations around the Bay Area. Employed bar code scanner and key

machine to perform task.

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EDUCATION AND TRAINING

Curriculum for Living and Seminars, Landmark Worldwide, San Jose CA

BS Marketing expected 2017, current studies in Humanities at Foothill College, Los Altos, CA

SOFTWARE & EQUIPMENT EXPERTISE

Microsoft: W ord, Excel, PowerPoint

Other Applications: Symphony Register software, Google Docs, Facebook, Snapchat, Instagram, YouTube

Platforms: PC, Mastrena,

DISTINCTIONS

Starbucks Employee of the Month 4 times

Santa Clara, CA 95051 • 408-***-**** • *************@*****.***

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