Customer Service Management

Gabrielle Pavone

917-***-**** **** ***th Street Fresh Meadows, NY 11365

***********@*****.***

Office Assistant

Clerical Support File Management Bookkeeping

Dedicated professional with proven experience in all aspects of principles

and practices of office management. Demonstrates extensive knowledge of

clerical and administrative systems and procedures, including answering

customer inquiries, problem resolution, maintaining confidentiality, multi-

tasking, and time management. Highly adaptable and quickly learns new

procedures and processes. Adjusts to changes in schedule, team structure,

assignment parameters, and organizational objectives.

Key Skills

( Office/Clerical Support ( File Management ( Bookkeeping (

Supply/Inventory

( Office Correspondence ( Organization Skills ( Record Management (

Financial Transactions

( Customer Service ( Communication Skills ( Phone Management (

Team Collaboration

Professional Experience

BELGIAN SHOES, INC., New York, NY 10/1997-5/2015

Office Assistant

. Assisted and supported Office Manager with clerical and administrative

duties, day-to-day tasks, and special projects.

. Created Excel spreadsheets and produced various documents using MS

Word.

. Maintained accurate records and organized filing system.

. Assisted with light bookkeeping tasks and calculation of sales tax.

. Organized client documents and tracked shipments.

. Supported sales staff and documented client orders.

. Demonstrated exemplary customer service, attention to detail, and

accuracy.

HUNTER AMBULANCE, Long Island, NY 2/1997-10/1997

File Clerk

. Maintained organized filing system and performed general office and

clerical tasks.

. Performed periodic inspection of files to ensure correct placement,

legibility, and condition.

. Tracked items removed from files to ensure accurate placement upon

returning.

CVS CAREMARK, Queens, NY Prior to 1997

Cashier

. Operated register and handled transactions involving cash, checks, and

charges.

. Greeted all customers, offering assistance with questions, issues, and

complaints.

. Maintained store cleanliness, stocked shelves, and set displays.

Technical Skills

. Microsoft Word

. Microsoft Excel

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