Customer Service Representative

KRYSTAL RICHARDSON

**** * ******** 806-***-**** *************@*****.***

Summary

I am very organize person, I do not have very much work experience

because I have been helping my Grandmother for the past three

years, she has been sick. I have been taking care of all of her, I make

errands for her, which includes paying her bills, cooking meals,

cleaning her house and organizing her doctor appointments.

Grandmother health has improve and I am ready to start a career. I

am very good organizing schedules and I am very dependent person.

Computer Skills

Languages

Cooking, cleaning and organizing bills.

Software

Microsoft word and excel.

Experience

FEB Customer Service Representative, SITEL

URA

• Managed a high-volume workload within a deadline-driven

RY-

environment. Resolved an average of 550 inquiries in any given week

JUNE

2012

and consistently met performance benchmarks in all areas (speed,

accuracy, volume).

• Became the lead "go-to" person for new reps and particularly

challenging calls as one of the company’s primary mentors/trainers of

both new and established employees.

• Helped company attain the highest customer service ratings (as

determined by external auditors) -- earned 100% marks in all

categories including communication skills, listening skills, problem

resolution and politeness.

• Officially commended for initiative, enthusiasm, tenacity,

persuasiveness, intense customer focus and dependability in

performance evaluations.

• Completed voluntary customer service training to learn ways to

enhance customer satisfaction and improve productivity.

MAY Caregiver, Abundant Quality Living

2011-

• Assist clients in addressing everyday personal needs such as toileting,

PRES

ENT bathing and grooming

• Perform light housekeeping activities such as cleaning, dusting and

vacuuming

• Make beds on a daily basis and change linen as often as required

• Engage clients in physical and mental exercises prescribed by their doctors

• Escort on appointments with hair dressers and physical therapists

• Provide companionship on a daily basis by lending an ear or a shoulder to

lean on

• Engage wards in outdoor activities such as walking and light sports

• Prepare food or oversee the preparation of food to ensure that hygiene

standards are met and that doctors’ orders are being followed

• Manage laundry and ironing activities

• Run errands including grocery shopping, bills payment and mail handling

• Maintain a safe and clean environment and ensure that garbage is taken out

on a daily basis

• Arrange medicines to be taken on schedule by providing appropriate

reminders or administering medication only upon doctor’s orders

• Observe elderly for signs of deterioration or concern and report them to the

family or doctor on an immediate basis

Education

2011 High School Diploma, Amarillo High School

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