Manager Customer Service
Resume:
DSH Facilities and Office Operations
Manager
Service-focused / Experienced / Strategic-thinker /
Leader
D. Scott Haynes
**************@*****.***
Primary Skills
linkedin.com/in/dscotthaynes
Expert at full-scale global facilities operations including
•
office moves, space planning, warehousing,
maintenance & mailroom operations for companies of
all backgrounds & sizes
Innovative and strategic sourcing and vendor
•
management
Highly trained at creating efficiencies and streamlining
•
all service processes
Managed facilities operations for companies such as
A&E, IAC, Walt Disney Studios and PwC; specializing
in creating strategy, synchronizing teams, innovative
thinking and hands-on operations.
Experience
Project Manager – Contract 2014
Metacloud - Pasadena, CA
Metacloud (recently acquired by Cisco) is a privatized large-
scale cloud management startup.
Achievements:
• Project manager for Austin office build-out
• Created a facilities vendor management procedure
• Created and implemented an inventory system for supplies
• Created a plan for managing space utilization
• Created a procedure for prioritizing facilities repairs
Senior Site Manager 2012-2014
Canon Business Process Services -Thousand
Oaks, CA (Amgen campus)
Canon Business Process Services (formerly Oce Business
Services) provides management of office services for large
corporations.
Achievements:
• Created best practices manual for mailroom operations
• Increased overall campus customer satisfaction with mail
delivery
• Identified and promoted key team members to increase
efficiency and employee development
1
DSH Experience cont’d
Move Operations Manager (2013 -2014)/Supervisor
D. Scott Haynes (2012-2011)
Walt Disney Studios - Burbank, CA
**************@*****.***
Walt Disney Studios is a global entertainment corporation.
linkedin.com/in/dscotthaynes
Achievements:
• Created best practices manual for operations department
• Decreased overall union overtime by over $100k per
quarter by streamlining work procedures
• Identified and promoted key team members to increase
efficiency and employee development
Facilities Manager 2007-2008
A&E Television Network - New York, NY
A&E Television Network is a global cable content provider.
Achievements:
• Created best practices manual for operations department
• Streamlined office machinery vendor RFPs
• Revamped company-wide voice mail system
• Oversaw facilities and operations staff in three cities
East Coast Operations Manager 2005-2007
IAC - New York, NY
IAC (InterActive Corp) parent company, owned by Barry
Diller, with Match.com, The Daily Beast, CitySearch, etc.
under its umbrella.
Achievements:
• Created best practices manual for operations department
• Spearheaded the concierge service for all business units
• Managed a multi-location move into the Frank Gehry
headquarters
• Oversaw mail operations, vendor RFPs, special events,
reception and engineering
Education
John Jay College
Criminal Justice
Santa Monica College
Logistics & Supply Chain Management
Honorable Discharge – Army National Guard
Special Notations:
Member of IFMA, Six Sigma Certified, fluent in MS Office,
construction experience
2
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