Customer Service Manager

Cindy Renae Weston-Hostettler

Fountain, CO ***** ***************@*****.*** 719-***-**** or 719-***-****

Profile

• Extensive experience in excellent customer service with recognized strengths in

staff training, staff support, desktop publishing, website design and maintenance,

planning and implementing procedures and establishing guidelines for staff

• Extensive experience in cash handling as a cashier and teller

• Extensive experience in Microsoft Office (including Publisher, PowerPoint, and

FrontPage) and Dentrix, some experience with SoftDent.

• Extensive computer experience, including ten key

Achievements

• Saved the company over $10,000.00 in the Claims Department

• Established process protocol, created checklists and sequence of event charts

• Reorganized office filing system, making contents readily available to all staff

• Designed and maintained interactive website of over 100 pages for Williams

County Public Library and 5 branches

Education

IntelliTec Medical Institute, Colorado Springs, CO 2013 - 2014

Dental Assistant Certificate

Honors Student

• Orientation to Dentistry

• Dental Office Management

• Dental Specialties

• Dental Science

• Preventative and Emergency Procedures Lab & Theory

• Dental Radiography Lab & Theory

• Dental Materials Lab & Theory

• Chairside Assisting Lab & Theory

• Practical Externship of 214 hours at Cheyenne Mountain Dental Center

Cindy Renae Weston-Hostettler

Fountain, CO 80817 ***************@*****.*** 719-***-**** or 719-***-****

• Practical Externship of 86 hours at My Dental Company

Community College of Shepherdstown, Martinsburg, WV 2005

Website design

Northwest Technical College, Archbold, Ohio 1982 – 1983

Computer Programming

Employment

Associates in Dental Care, Colorado Springs, CO 2014 – 2015

Office Manager-Patient Care Coordinator – Insurance Claims

• Excellent skills in all front office procedures including reports, scheduling and

confirmations, treatment planning, and claim submissions

• Competent knowledge of Dentrix dental suite

TNT USA, Inc., Houston, Texas 2007 – 2012

North American Co-Team Leader of Claims Department

• Responded to incoming customer calls, quickly and politely conducting to an

appropriate resolution

• Investigated and processed detailed claims using internet and internal programs

Positions held: Internet Customer Account Manager, Claims Administrator

Service Credit Union, Stuttgart, Germany 2006 – 2007

Member Service Representative

• Assisted in setting up new branch office

• Conducted multiple transactions daily in U.S. dollars and foreign currency (Euro)

• Adhered to all Federal regulations and Credit Union practices

West Virginia Region 9 Planning and Development Council 2003 – 2005

Martinsburg, West Virginia

Administrative Assistant

• Compiled and printed complex reports using MS Office software

• Aided in selection of new organization logo and imaging

• Constructed basic website for dissemination of regional information

• Maintained and ordered office supplies

Cindy Renae Weston-Hostettler

Fountain, CO 80817 ***************@*****.*** 719-***-**** or 719-***-****

Volunteer Service

Fountain Riding and Roping Club, Fountain, Colorado 2012 - current

Committee Member, office staff & event production crew (non-profit)

Orange Team, Houston, Texas (TNT Fundraising crew) 2007 - 2011

Treasurer, Committee Member

Patch Community Thrift Store, Stuttgart, Germany 2006

Stocking and customer service

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