Customer Service Life Insurance
Resume:
Elka Brown
Detroit, MI *****
Experience
Licensed Health Insurance Agent
Insurance Dialogue
Troy, Michigan 48083
August 2, 2012 - February 17, 2015
HealthPlus MedicarePlus/Priority Health/HealthMarkets
Handled inbound calls.
Enrolling seniors into medicare advantage plans/under 65 Affordable
Healthcare plans.
Educating consumers and customers on medicare advantage plans.
Transfers calls to appropriate departments.
Average sales conversion rate 95 to 100 percent on inbound calls.
Nationstar Mortgage
Handle inbound Phase II calls.
Handled outbound remediation calls.
Give loan status updates and transfer customers to appropriate departments.
Average 100 percent on QA scores for both inbound and outbound calls.
Employee of the Month for May 2013.
Independent Life Insurance Producer
Settlers Life Insurance
Detroit, Michigan 48221
January 6, 2006 - Present
Schedule appointments with clients-closing 90 percent of sales leads.
Maintain confidential files of customer information.
Develop and implement marketing strategies to promote final expense life
insurance products.
Deliver superior customer service while building customer satisfaction and
loyalty.
Education
Master Degree in Business Administration, University of Phoenix,
Southfield, MI, March 2012.
Bachelor Degree in Finance, University of Phoenix, Southfield, MI, December
2009.
Computer Skills
Proficient in Microsoft Word, Excel, PowerPoint and Microsoft Project.
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