Manager Customer Service
Resume:
Michele Rust
Elmont NY *****
Objective:
A challenging Retail Management position in an environment that will allow for personal growth and career advancement.
Summary of Qualifications:
Retail Manager with experience with a major specialty store chain. Skilled in planning and budgeting; employee training and development; customer relations and adhering to company standards.
Notable Achievements:
Developed sales associates to become experienced merchants within the company
Company store card champion 2 years in a row
District Community Leader
Experience:
Chico’s FAS
Assistant Manager 2013-present
Support store manager in managing the sales, operation, asset protection, and human resources functions of the store to ensure great customer experience and maximum profitability
Supervise associates engaged in sales, inventory receipts, reconciling cash receipts, performing services for customers, quality assurance
Maintain a visually appealing store, ensure proper housekeeping, visual merchandising, and in store organization is kept to the highest standards
Administering all operational processes including inventory receipts, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
Gap Inc.
General Manager 2006-2013
Ensuring profit maximization through employee coordination and motivation
Increase store inventory and expanded merchandise purchase
Inspire and develop team
Deliver high degree of customer satisfaction
Merchandising
Hire and train expert and sale staff.
Ann Taylor
General Manager 2001-2006
Promoted from Assistant Manager to store manager and became one of the district visual managers
Daily operations
Direct merchandise presentation, restocking, and recovery to maximize productivity
Inspire and develop team to accomplish stores business objectives through recruitment, selection, coaching, retention, and motivation
Deliver high degree customer service
Education:
Brooklyn College Business administration 1988
Nassau Community College Visual Merchandising 2003
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