Customer Service Representative
Resume:
ALEISHA D. ARRINGTON
Phone: 919-***-****
Alt Phone: 919-***-****
*************@*****.***
Objective
To Obtain a position as a team player in a people oriented organization, where I can maximize my
customer service experience in a challenging environment to achieve cooperate goals.
Employment History
Delinquency Management Agent
08/2013 - 02/2014 IBM/SETERUS 3800 E Cornwalis Rd, Durham, NC
Processed mortgage payments and collected on debt. Complied borrower financial information for
loan modification. Assisted customer's with questions regarding escrow analysis. Helped customer's
set up payment arrangements to bring their accounts current.
Patient Service Representative
12/2010 - 04/2013 A Woman's Choice of Raleigh 3300 Drake Circle, Raleigh, NC
Filed Medical Records. Set appointments for patients. Helped patients obtain financial assistance for
medical procedures'. Answered incoming calls and data entry.
Customer Care Specialist
09/2009 - 07/2010 Acs 1200 Crescent Green, Cary, NC
Assisted members with annual enrollment benefits. Answered questions regarding health insurance
and benefits. Inbound calls and Data Entry.
Customer Service Associate
02/2006 - 07/2008 Sento Corp 3645 Trust Dr, Raleigh, NC
Inbound calls, Issued rebate checks for customer's for a local drug store. Responded to customer's
concerns by email and fax.
Education History
Issuing Institution Location Qualification Course of Study
Wake Technical Raleigh, 1 Year at College or a Technical or Human Service
Community College NC Vocational School Technology
Mary E. Phillips HS Raleigh, High School Diploma General High School
NC Curriculum
Additional Information
10+ years of professional experience in Customer Service and in a Call Center environment. Flexible
with a very sting work ethic. A team player, good with problem solving and multi-tasking and excellent
communication skills.
References
Chirsten Dae, Mentor
Sento/TOS
3645 Trust Drive
Raleigh, NC 27610
Ebonee Shire, Supervisor
A Woman's Choice
3305 Drake Circle
Raleigh, NC 27603
Courtney Smith, Teacher
Wake County Public Schools
5489 Keith Drive
Raleigh, NC 27610
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