Customer Service Human Resources

JENNIFER FOX

**** ******** ****** ****, *******, NC 28609 H: 828-***-**** C: 828-***-**** *****.***@*****.***

Executive Profile

Accomplished Executive with demonstrated ability to deliver mission critical results and administration.

Skill Highlights

Leadership/communication skills Self motivated

Business operations organization Employee relations

Client account management Customer oriented

Human resources Budgeting expertise

Core Accomplishments

Litigation

Assisted attorneys with trial preparation, developed trial exhibits to motions and

reviewed/organized documents for trial discovery.

Legal Administration Tasks

Generated, typed, formatted and edited letters, documents, motions, briefs and client forms.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex

situations and resolving problems to maximize efficiency.

Medical Records

Reviewed medical records for completeness, assembled records into standard order and filed

records in designated areas according to alphabetic and numeric filing system.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying

collateral and scanning documents for inter departmental use.

Professional Experience

Legal Assistant/Paralegal Nov 2013 to Current

GRANT RICHMAN, PLLC Hickory, NC.

Verified and logged in deadlines for responding to daily inquiries.

Designed electronic file systems and maintained electronic and paper files.

Processed summons, subpoenas, appeals and motions.

Drafted legal papers including complaints, summons and interrogatories.

Supported attorneys with generating and filing of pleadings, motions and various court documents.

Met with clients and other legal professionals to discuss case details.

Conducted client interviews and all client intake services.

Processed all assigned cases according to company and client service level agreements.

Managed communication with courts regarding status of petitions and granted orders.

Drafted various court documents, invoices and enclosures at attorneys' request.

Corresponded daily with clients, insurance adjusters, doctors and attorneys.

Drafted legal complaints, summons and interrogatories.

Composed and typed routine letters of correspondence.

Acted as the point of contact for all incoming co counsel requests.

Redacted confidential information from all legal documents on a case by case basis. Issued subpoenas

for all necessary records in preparation for trials.

Organized legal memoranda and client correspondence.

Opened new claim files.

Office Administrator/Assistant IV Dec 2003 to Aug 2013

North Carolina ALE Hickory, NC

Determined best short and long term tracking methodology.

Efficiently implemented short term tracking factoring in possible long term tracking strategies.

Maintained confidential information, such as pay rates, district personnel files, secondary

employment requests, performance evaluations, disciplinary action, training records, and pay

grades.

Coordinated all department functions for team of Agents and Special Agents in Charge.

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Verified and logged in deadlines for responding to daily inquiries.

Created databases and spreadsheets to improve inventory management and reporting accuracy.

Successfully established effective systems for record retention by creating database for daily

correspondence tracking.

Standardized department filing system to increase efficiency.

Managed the receptionist area, including greeting visitors and responding to telephone and in person

requests for information.

Designed electronic file systems and maintained electronic and paper files.

Served as central point of contact for all outside vendors needing to gain access to the building.

Planned meetings and prepared conference rooms.

Maintained an up to date department organizational chart.

Dispersed incoming mail to correct recipients throughout the office.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Facilitated working relationships with co tenants and building management.

Created PowerPoint presentations used for business development. Organized files, developed

spreadsheets, faxed reports and scanned documents.

Created weekly and monthly reports and presentations.

Properly routed agreements, contracts and invoices through the signature process.

Received and distributed faxes and mail in a timely manner.

Received and screened a high volume of internal and external communications, including email,

mail and NC ABCC Permittee documents, applications and administrative and regulatory orders.

Maintained and reserved the executive conference room calendar.

Managed daily office operations and maintenance of equipment.

Created and maintained spreadsheets using advanced Excel functions and calculations to develop

reports and lists.

Provided logistical support to visiting executives in coordination with other Executive

Assistants. Wrote and distributed meeting minutes to appropriate individuals.

Created and maintained computer and paper based filing and organization systems for records,

reports, case files, fingerprints and documents.

Investigated issues and problems and drafted responses to urgent requests.

Streamlined the chain of command and internal structural roles, relationships and responsibilities.

Oversaw district office catering to Special Agents and various law enforcement agencies, court

proceedings, and daily interaction with the general public seeking ABC Permits.

Conducted open source investigations, SBI Tactical Agency Coordinator, and SAP/BEACON Core

Administrator.

Established policies and procedures that brought order and stability to an otherwise disorganized

environment.

Maintained all files, state inventory, vehicle maintenance files, OSHA requirements, time and

payroll functions, training of new hires, personnel files, minor files, case files, and various other

responsibilities.

Performed Bingo audits of licensed establishments, when asked to assist, expense accounts,

undercover funds and reports, and other accounting functions.

Established policies and procedures that brought order and stability to an otherwise disorganized

environment.

Senior Executive Assistant/Paralegal/Human Resources Manager/Accounting Manager

Mar 1991 to Jun 2002

Mid South Water Systems Hickory, NC.

Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines.

Collaborated extensively with auditors during preliminary and year end audit processes.

Tracked all capital spending against approved capital requests.

Thoroughly reviewed financial statements and tax audits to correct any discrepancies.

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Coordinated meetings with other department managers and served as main liaison between sales

and engineering staff.

Created databases and spreadsheets to improve inventory management and reporting accuracy.

Successfully established effective systems for record retention by creating database for daily

correspondence tracking.

Standardized department filing system to increase efficiency.

Reviewed and approved billing invoices and expense reports.

Recruited and hired new staff members as needed for each company.

Reviewed qualified competitive subcontractor bids prior to execution of contracts.

Assigned projects and tasks to employees based on their competencies and specialties.

Followed through with competent execution of project plans by providing proper tools and

equipment to all construction personnel.

Accurately provided status information on project progress to the project management.

Answered employee questions regarding payroll, vacation, insurance and Workers Compensation

claims, and resolved any issues.

Conducted new employee orientation to foster positive attitude toward organizational objectives.

Directed personnel, training and labor relations activities.

Identified staff vacancies and recruited, interviewed and selected applicants.

Served as a link between management and employees by handling questions, interpreting and

administering contracts and helping resolve work related problems.

Applied best practices of software development while staying abreast of advances in the practice.

Worked with product designers and product managers to design user interactions in applications.

Set up equipment for employee use.

Conducted computer diagnostics to investigate and resolve problems and provide technical

assistance and support.

Assessed allocation of resources. Provided recommendations for resolving defects.

Drafted legal papers including complaints, summons and interrogatories.

Processed summons, subpoenas, appeals and motions.

Investigated facts and law of cases using pertinent sources to determine causes of action and to

prepare cases for corporate attorney.

Organized and maintained law libraries, documents and case files.

Customer Relations Specialist and Public Information Officer for Mid South and affiliate companies.

Mediated Administrative Cases on behalf of company with State Attorney General's Office and NC

DENR, and SC DHEC.

Legal Secretary/Legal Assistant Jan 1989 to Jan 1991

Corne, Pitts, Corne, Grant & Edwards, P.A Newton, NC.

Provided Legal Secretarial support to attorneys in areas of criminal law, family law, corporate law,

civil law, real estate, wills and estates, medical malpractice and personal injury.

Case preparation Background work for cases pending before the courts, researched appropriate

laws.

Document preparation Prepared draft contracts, separation agreements, estate and trust

instruments, motions and orders, subpoenas, etc.

Met with clients to review their files, go over documents, notarized and filed documents with Clerk

of Court.

Education

Associates of Science Degree, Business Administration/Executive Secretarial 1990

Catawba Valley Community College Hickory, NC

Business Administration/Executive Secretarial

Communication 1985

Lenoir Rhyne College Hickory, NC

Communication

1984

Newton Conover High School Newton, NC

Certifications

OSHA 100, 200 and 300 courses

SAP/BEACON Administrator Certified

NC Renci First Certified

NC CJLeads Certified

NC SBI/DCI Modules 1 and 2 Certified

NC Notary Public

Skills

Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)

TABS, QUICKBOOKS

TrialWorks and numerous databases

WordPerfect

Leadership

Management

Legal (Family Law, Civil, Criminal, Corporate, Estates, Wills, Real Estate Accounting

Communications

Great Organizational and problem solving skills

Contact this candidate