Customer Service Manager

BRIAN SANGIOVANNI

** ********* **, **** *****, NJ 08757

Home: 732-***-**** - Cell: 732-***-**** - ************@***.***

PROFESSIONAL SUMMARY

Highly accomplished visionary executive with experience in operations, P&L management,

strategic planning with both startup and growth organizations. Results oriented, decisive leader

with proven success in new market identification, strategic thinking and problem solving

expertise. Accomplished in developing effective processes and directing complex functions.

Excel in coordinating tasks of numerous internal and external agencies to e nsure rapid, accurate

delivery of equipment, materials and resources. Track record of identifying redundancies and

maximizing resources to streamline the operation all while increasing and generating new sources

of revenue.

SKILLS

Expert problem solver Creative thinker

Customer service specialist Strong interpersonal skills

Calm under pressure Safety management

Natural leader Multitasking skills

WORK HISTORY

05/2012 to 11/2014 Service Provider Manager

Syncreon – Auburn Hills, MI

Responsible for twenty one Service Providers in the Northeast US and Canada.

Setup, coordinate and train Third Party Logistics centers to include system and operational

processes.

Train company employees as well as third party Service Providers on the AMS system, Gateway

Portal system, material handling and final mile processes.

Claim investigation and resolution.

Monitor and resolve issues regarding KPIs and Inventory issues.

Extensive Travel required to setup and train forty two Service Providers for a new account.

09/2007 to 05/2012 Owner

Allstate Medical Supplies, LLC – Manchester, NJ

Profit and Loss, contract negotiations, sales, purchasing and inventory.

Develop a commission sales force operating out of six facilities.

Ensure products were delivered to clients in a timely manner.

Ensure proper billing procedures to adhere to Medicare requirements.

Direct interaction with Doctors, nursing homes and assisted living facilities as well with the Se nior

population.

08/1994 to 11/2007 Chief Operating Officer

St John's Transportation & Logistics LLC – Lakewood, NJ

Specialized in assembly, warehousing and distribution of imported goods.

P&L Management, contract negotiations, sales and operational functions of a 150,000 square foot

facility.

Ensure all products were packaged to customer specifications to meet standards set by big box

stores to include Walmart, Target and Costco.

Effectively manage a flexible work force of 20 to as many as 75 employees on a regular basis.

03/1992 to 06/1994 Terminal Manager

Skyway Freight Systems – Carteret, NJ

Developed programs to increase productivity.

Implement new procedures for the safety and security of the facility.

Improve hiring procedures as well as a more effective training process for employees.

Allocated manpower and resources to effectively execute efficient movement of high value cargo

through the facility.

Reduced labor costs by 38%

Eliminated all product theft.

Reduces operating costs by 43%.

03/1987 to 03/1992 Regional Sales and Operations Manager

US LInes Trucking--Blue Eagle Express – Cranford, NJ

Developed dispatching procedures for the movement of containerized cargo off the East coast

piers.

Implemented Policy and procedures for the newly created Stack train operation between US

Lines and Conrail.

Allocated resources for labor, equipment and safety compliance throughout the region for an

Owner Operator based transportation company.

EDUCATION

Bachelor of Science:

St Peter's College - Jersey City, NJ

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