Customer Service Technician
Resume:
Jose Alvarez Hill
Address:
Austin, TX 78729
*************@*****.***
Profile:
I am a highly motivated dedicated loyal and goal oriented individual with an extensive
background in Technology that includes over ten years of experience in Information technology
and Electronics. I consistently surpass the goals and directives I am tasked with in an ongoing
mission to find my true potential. I have excelled in every organization I have had the privilege
of working with. I always focus on how I can make the team I’m working on better and almost
always succeed. I have an academic background in Electronics and Computer Maintenance
Technology with Certifications from CompTIA: (Electronics Certification) and Fiber Optics
Certification as well and an Associates of Applied Science in Computer Maintenance Technology
with a specialization in Electronics. I am also currently continuing my education for my PLC
certifications and in the process of getting my GMDSS operator’s and maintainer’s license with
Radar Endorsements. I am Trilingual, honest hardworking loyal leader who knows how to work
on a diverse team of individuals. I am also a person of keen judgment with a great record of
integrity. I know I would be a great candidate for your organization and look forward to working
with your team.
Education:
Bachelors of Science in Cyber Security at American Military University, Charles Town,
WV: Attending. Graduation date, December 2016.
Associates of Applied Science degree at STC, McAllen, TX: Electronic and Computer
Maintenance Technology South Texas College, McAllen, TX. Graduated May 2005.
High School: Nikki Rowe McAllen, TX. Graduated 1998
Certifications: Fiber optics, CompTIA/ Electronics Technician, (T.W.I.C.),
(PLC Certification Pending) (GMDSS Certification Pending)
Professional Experience:
March 2015 – April 2015: HP Linux Admin.
As an HP LINUX and UNIX Admin I was part of the SMO build team which was responsible
for building over 4,000 servers. At my time with HP I outperformed everyone in my pod and was
Constantly being asked to train and mentor other team members with less experience.
I consistently surpassed the goals that were set for me and my team. I was required to work
Under pressure and make custom builds for UNIX and Linux servers which included
the building of virtual machines and multi-node site to site metro-clusters. I was consistently the
most efficient member of my team and was responsible for building several servers per day. I
also used my knowledge of leadership to help the management team resolve staffing issues and
regularly volunteered to work double shifts in order to help the team by insuring that it was
always properly staffed.
May 2014 - Feb 2015: Trican Well Service, Electronic Technician.
As the Trican Electronics Technician, I excelled at conducting, maintaining, testing and repairing
electrical/electronic, mechanical, hydraulic and pneumatic systems and components. I used
applied knowledge of electronics and mechanical principles including but not limited to Ohm’s
Law in determining equipment malfunctions and applied my electronics skills in restoring
equipment to operation in a timely manner which over my tenure saved Trican Well Service
hundreds of thousands by avoiding extremely expensive downtime. I was frequently required to
read and perform a wide variety of procedures with only the manual and or the schematic. Was
also required to work with PLC’s (Siemens) and SCADA packs (loading ladder logic). I also
used electronics schematics to provide skilled mechanical and electronic support to all sectors of
the fracturing operations equipment across most of west Texas including coil tubing, cementing
operations, fracturing pumps, blenders, data vans, hydration units, chemical vans, etc.
Oct 2011 - Apr 2014: B2B Account executive at TigerDirect, Inc., McAllen, TX As
a Technology Consultant, I used my expert knowledge gained from over a decade of technical
experience to find and develop new and existing customers. At Tigerdirect.Com I used my
expertise and understanding of networks, I.T. infrastructure and business process streamlining to
provide technological solutions that not only saved my clientele money but also made most of
them significant improvements in their profitability. I consistently surpassed the goals and
received generous bonuses for my results. Some of the basic duties included but were not
limited to cold calling, prospecting and business relationship development, business process
improvement consulting to increase productivity and reduce costs by making recommendations
regarding the usage of technology. Performing onsite discoveries to not only determine the
status of the technology infrastructure but also to recommend solutions that are conducive to
customers goals. Account maintenance, account acquisitions, and business account development
Apr 2008 - Oct 2011: Electronics Technician Hidalgo County I.T, Edinburg, TX
As the Lead Electronics Technician I consistently contributed to the operational effectiveness of
the department by going above and beyond the expected duties outlined for my position. I was
personally responsible for the success of several initiatives starting with but not limited to
Software deployment, supervision of technical staff, Help desk development, business process
streamlining. Macro deployment of software and hardware in a variety of locations across a
large geographic area. Business process streamlining. Email database account management.
Time and attendance database account management. Technology consulting with over a dozen
departments that facilitated the introduction of cross-departmental hardware and software
deployment. Setup, scheduling and instructing of classes on criminal justice software for over
100 users. Development and implementation of a de-facto helpdesk, servicing hundreds of users.
Dispatching and management of entry level technicians to multiple sites across the county of
hidalgo. I successfully and consistently consulted with department heads to determine what
technology solutions should be used in order to meet the needs of the public. I save the County
untold thousands of dollars by personally preforming software and hardware beta testing to
ensure acquisition of cost effective and efficient technology. I was also a key player in the
introduction of a go-green initiative that was aimed at having a smaller environmental foot print
while reducing department operational costs. I also single handedly developed and managed the
Helpdesk and was the Technical supervisor, managing hundreds of users.
Aug 2005 - Apr 2008: Computer/IT Services CompUSA Tech, McAllen TX
As a CompUSA Electronics technician I excelled in a wide variety of genres. I successfully
implemented customer service strategies that allowed our department to become one of the
highest producing Technical depots in the entire company. I worked on a variety machines
ranging from servers to Mac minis and even custom built machines. I excelled and won several
customer satisfaction awards by providing quick effective diagnosis, troubleshooting,
maintenance and repair of virtually any machine brought in to our store. I lead the Tech
department in sales and in work flow activities. I performed backups on a wide variety of
operating system platforms including windows, (windows server R2), Mac, Linux, Ubuntu and
even DOS. I successfully provided network support and consulting for our business customers
and I exceeded corporate goals and received several certificates for going above and beyond my
expected customer service duties.
Jan 2001- Jan 2005: Computer Command Corporation, Computer/IT Services, McAllen
TX As
a Volunteer for computer command corp. I quickly became a vital asset to the operational
capability on several projects that involved multiple platforms from different manufacturers. I
successfully diagnosed and repaired virtually all of apple computer models manufactured at that
time. I effectively performed anything from a basic consultation with our constituents to in-depth
troubleshooting, repair and Data recovery backups. I successfully saved our constituents
thousands of dollars in man hours and improved the operational effectiveness by providing
technological solutions. At my time with computer command I also had the opportunity to work
repairing computers on the component level. I successfully gained enough experience and
knowledge which not only counted as a grade for CompTIA Electronics certification but has also
allowed me to make a positive impact in the effectiveness of any technology infrastructure I have
had the opportunity to work with.
Jan 2005 – Present: Chief Executive Officer at S.T.O.M.D.A.C, Personal/Business Services,
Austin, TX.
I am the owner and C.E.O. for my enterprise. It is an E-commerce based enterprise which not
only allows me to make an impact on the personal lives of the people I work with; but also on
their financial education. I work with a wide variety of people with diverse backgrounds from all
walks of life. We sell a large amount of product that is not industry specific and allows me to
provide products and services to a diverse amount of clientele. Over the years I have had the
opportunity to work with a lot of great people and over time I developed a substantial volunteer
based organization which focuses on personal improvement and financial security.
Skills:
I am multilingual; fluently speaking and can read and write in
English, Spanish and some basic knowledge of Portuguese and French.
I have advanced computer skills, can type 60 wpm.
I am a hard and loyal worker, dedicated, goal getter, team player and responsible in my duties.
I am self-motivated, optimistic, confident, and enthusiastic and I have demonstrated fast
Learning abilities and I am eager to learn.
I have excellent communication, organizational and time management skills.
Awards:
National Honors Society
President honor List at South Texas Community College.
Interests:
Further and excel my career and experience by being a valuable asset to your institution. It’s my
goal to educate myself in order to be a more valuable asset to the organization. I am and will
continue to get more certifications and degrees as needed.
References upon Request
Contact this candidate