New Home Warranty Service Manager

Tim Evans

Phone: 905-***-****

Email: *********@*****.***

http://ca.linkedin.com/in/timevans6/

An intuitive and resourceful leader with exceptional interpersonal skills

with over 20 years of experience in the building industry. Strengths

include prioritizing, generating positive results and maximizing efficiency

in customer service. Proven abilities to negotiate persuade and influence

to a positive outcome. Ability to phrase complex issues and company key

performance indicator's in succinct terms so that the root of an issue can

be focused on by the entire team. Can be counted on to deliver quickly and

consistently in a fast paced, deadline driven work environment. A positive

self-motivated leader who communicates clearly and listens carefully. Takes

a collaborative and detail-oriented approach to problem solving and makes

decisions with schedule and budget impacts in mind. .

Professional Experience

Home Expert Services March 2015 to

Present

. Consultation for Warranty Services procedures to new homeowner's and

Builder's as it relates to Customer experience and Tarion Warranty

Corp.

. Home Repairs (large and small)

. Warranty Service Expertise

. Quality Assurance and PDI Delivery

. Home inspections

[pic]

Manager of Warranty Service June 4, 2014 - December 2014

. Supervised and coordinated the key performance indicators of staff and

contractors, conflict resolution with employees and homeowner's and

complete follow-through of all warranty lists

. Zero Chargeability for Tarion Warranty conciliations (Freehold and

Condo - Common Element 1st and 2nd Year Audits) for the London,

Kitchener/Waterloo, Cambridge, Rockwood and Guelph areas

. Budget compliance and quality assurance of homes and handling of

multiple projects at one time

. Proficient with Microsoft 2010 (Outlook, Word, Excel, Power Point) and

other related Construction Software programs

[pic]

Field Claims Manager - GTA West May 2007 - June 3, 2014

. Managed 5 Warranty Services Reps and 2 Warranty Services Coordinator's

and all associated requests from Builders and Homeowner's (Appeals and

disputes, License Appeal Tribunals (LATS), Builder Appeal Forums

(BAFS),

. Consistently exceeded budget maintenance and key performance

indicator's

. Provided technical and warranty advice to vendors, builders,

consultants and homeowners regarding warranty related issues

. Conduct inspections and meetings with external stakeholder's and

provide rulings and decisions on freehold and condominium unit issues

on behalf of Tarion.

. Responsible for tendering, reserves and procurement procedures and

approval of Work/Settlement schedules. Scoping and Estimating.

. Represented Tarion Warranty as a witness at the License Appeal

Tribunals, Builder Arbitration Forums and Divisional Court appeals

with 100% win ratio.

. Supported many outreach events with stakeholders as a trusted Tarion

advisor.

Field Claims Representative Sept. 2006 - May 2007

. Performed and scheduled conciliation inspections of 30-day, Year End,

Second Year, and Major Structural Defects warranty requests complete

with report writing and issuance.

[pic]

Warranty Service Manager June 2005 - July 2006

. Supervised and coordinated the work of employees while focusing on key

performance indicators and budgetary concerns.

. Conflict resolution with employees and homeowners.

. Tarion Warranty Conciliations for the Kitchener/Waterloo, Barrie, and

Horseshoe Valley areas.

. Quality Assurance of all homes company wide at the framing stage, and

the finished state.

. Complete follow-through to completion of all warranty lists submitted

by our homeowners.

[pic] June 1994 - May 2005

Warranty Service Manager

. Prepared work schedules, assigned work and oversaw the work of the

employees for an office staff of 13 employees and maintaining this

staff and supplies and materials for the everyday operation of the

regional office

. Visited 640 homeowners within five months to identify all incomplete

or deficient construction items, which resulted in JD Power ranking of

second place for customer satisfaction in GTA new homes market for

large builders

. Conflict resolution with employees, home owners and stakeholders.

. Managed a variety of complicated tasks. (10 day, 30 day, 50 day, Year

End, 2nd year, Major structural defects, JD Power recommendations and

any emergencies.

. Tarion Conciliations for the Oakville and Milton areas for the Halton

Division. Maintaining and responding to JD Power/NRS Surveys to get

the maximum benefit for Mattamy Homes.

[pic]Royal Canadian Navy (Halifax, Nova Scotia) 1986-1993

Naval Electronics Technician - Communications Top Secret Security

Clearance

Professional Designations & Certifications

OBC Part 9 - House and Health and Safety Certification

2002 and 2012

Ministry Of Municipal Affairs and Housing

House and General Legal/Process - 2006 Building Code BCIN 40491

Oct 2013

Electronics Technician - Communications Certification, Canadian Navy

June 1992

Customer Service Leadership, Buildability

May 2014

Education

Electronics Technician, Communications Certification, Canadian Navy,

1992

Business Management Undergraduate, Sheridan College,

1984

Priority Management Courses (Priority Manager, Influencing)

2002

Contact this candidate