Customer Service Project Manager

Timothy Dragani 267-***-**** *******@*****.***

OBJECTIVE: To utilize and expand my budgeting, planning, motivational and collaborative skills to

benefit and contribute to the longevity and profitability of your organization.

Proficient in Microsoft (Excel, Word, Outlook), Visio, Box and Google Sheets.

Certificates in Logistics & Forklift Safety.

EXPERIENCE: PROJECT MANAGER

Total Facility - Malvern, PA April 2014 Oct 2014

Managed LED lighting retrofit of 7-Eleven; 200 sites nationwide

Procured and contracted vendors

Ordered site specific materials for each location

Managed project logistics to ensure proper delivery to each site

Negotiated labor costs and work schedules with contractors

Coordinated project with GE thru use of the companys proprietary software

DRIVER, PART-TIME

ShopRite Supermarket - Hatfield, PA 2013 2014

Deliver grocery/pharmacy orders, inter-store transfers and special events

Secured and processed payments

Assisted other departments as needed: frozen, dairy, meats, etc.

REGIONAL FACILITIES MANAGER

The Hartford Allentown, PA & Montgomeryville, PA 1998 2013

Managed 17 leased properties/sites throughout the Eastern US; ranging in size

from 2 - 800 employees and up to 100,000 sq ft

Monitored 2N and N+1 Smart Rooms

Monitored critical equipment back-up systems, including HVAC, UPS, Fire

Suppression and Generator systems

Liaison between landlord and all building vendors/contractors

Approved work orders and paid invoices

Reviewed all contracts and leases

Assisted Project Management with site reconfigurations

Responsible for shipping/receiving/courier services in local sites

Tracked and Generated receiving and incident reports

Automotive custodian for company vehicle fleet, including monitoring of fuel

consumption, mileage, maintenance & repairs

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TENANT SERVICES COORDINATOR

Monitored HVAC, UPS, fire suppression and generator backup systems

Liaison between landlord and all building vendors/contractors

Oversaw building security

Ensured compliance with all aspects of ADA and OSHA regulations

Planned and executed internal personnel moves in 2 sites, ranging in size from 50

to 200 employees

Assisted Desktop Support in deploying new hardware

Configured and installed Herman Miller, Hayworth and Steelcase furniture systems

Coordinated mailroom activities, internal/external pick-ups and deliveries, as well

as, metering for four (4) companies with 15 accounts

Procured and maintained company vehicles, including insurance coverage, regular

vehicle maintenance and inspections, as well as, tracking fuel usage and mileage

Completed daily courier run between two locations & three separate Post Offices

Shipping and receiving

LEAD COURIER / MAILROOM SUPERVISOR

Supervised a staff of 10 drivers and 1-5 fluctuating mailroom personnel

Responsible for the pick-up and delivery of all internal and external mail, equipment

and supplies for nine (9) buildings at six (6) locations which were spread across

350 miles

Created & maintained departmental budgets for fuel, repairs, salaries, overtime

and supplies

Consolidated courier and mailroom operations into one, resulting in significant cost

savings and increased efficiencies

Implemented the use of spreadsheets for accurate tracking of fuel and

maintenance costs, as well as, the volume of freight and mail

Created logs for Air Freight and other accountables

Fostered and maintained positive relationships with AARP Partners and was

frequently cited for high levels of Customer Service.

HOBBIES: Football Official

REFERENCES: Available upon request

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