Project Customer Service
Resume:
Prachi Dhimar, MBA
Prachi Dhimar, MBA
*********@*******.***
Contact: 717-***-****
PROFESSIONAL SUMMARY
An MBA and Close to 9 years of experience in Information Technology including various
phases of SDLC such as Software Testing and Requirement Analysis
Experience in Software Quality Engineering to assess and evaluate the reliability,
efficiency and maintainability of the software products.
Experience in testing Web based/ PC based and Client Server applications on different
environments.
Defect/test plan/test case/Traceability Matrix management by using HP ALM Quality
Center.
Intermediate level in writing SQL and PLSQL scripts in performing Backend testing on
various databases.
Intermediate level knowledge of UNIX commands to perform Backend testing on UNIX
servers.
Expertise in defining, creating, documenting, verifying and executing test cases and work
with development team to resolve product issues, create Test plan and perform Smoke
testing, UI Automation testing, UNIT testing, API testing, Functional testing,
Integration testing, White and Black Box Testing, Regression testing, Performance
testing, Stress testing, User Acceptance testing (UAT).
Expertise in preparing the Documentations and Presentations for providing a backend
process understanding to the high level management.
Experienced and very well skilled in working under various models, architectures and life
cycle models like Waterfall model, Agile environment, RAD, SOA, Spiral model,
Rational Unified Process (RUP) and SOA.
Proven communication, Presentation skills and Leadership Qualities.
Acquired immense domain knowledge in Financial, Banking, Global Information
Systems, and Telecommunications.
Experienced in coordinating between Onsite and Offsite teams and mentoring the Offsite
team about the strategies to test the products.
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Prachi Dhimar, MBA
TECHNICAL SKILLS
Testing Tools Quick Test Pro (QTP), WinRunner, Test Director, HP ALM Quality
Center, SilkTest, Rational Administrator, Rational RequisitePro,
Rational Test Manger, Rational Robot
Defect Tracking PVCS, Rational Clear Quest, Quality Center, Bugzilla
Languages C, C++, SQL, UNIX Shell Scripting, JAVA
IBM DB2, Oracle, SQL Server, MS Access
Databases
Web Technologies HTML, XML Spy, Java Script, VBScript, JSP, ILOG
Web Servers Tomcat, Apache, IIS, Web Application Server
Operating Systems MSDOS, Windows 95/2000/NT/XP/Vista, IBM Mainframe, UNIX,
Linux, AIX
MS Front Page, MS Office 2013, MS Visual Basic
Other Packages
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Prachi Dhimar, MBA
TECHNICAL EXPERIENCE
Client: Verizon Wireless, Basking Ridge, NJ October 2012 – April 2015
Role: Senior Quality Assurance Analyst/Test Lead
Project: Point of Sale Systems
Responsibilities:
Approach Review & Alignment
Involved in approach reviews for all Point of Sale (POS) impacting changes affecting
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Retail, Telesales, Indirect, and Iconic Device Launches
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Prachi Dhimar, MBA
Partnered with IT to offer technical expertise on overall system functionality in current
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state, as well as direction on future enhancements
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UAT Lifecycle
Partnered with cross functional leads responsible for UAT – providing them with test
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schedules, test data, direction, and detailed test scripts in accordance with the Enterprise
Release Schedule
Responsible for testing for a range of projects from and enhancements to strategic
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initiatives
Writing & executing test plans and scripts, documentation of test procedures and issues
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Utilized HP Mercury QC ALM V.11 for defect logging and creation of reporting and
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statistics throughout the UAT lifecycle
Extensively worked on ATG platform migration for Point of Sale System
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Partnership with IT leads in working through issues/defects & resolution
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Responsible for overall resting completion metrics & analysis, as well as status read outs to
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upper management
Ensured testing is completed within established time and that objectives conform to the
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user requirements and line of business
Responsible for overall product delivery and approval/sign off
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Trained QA resources to follow strictly SDM process for test processes documentation and
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test execution
Provide input to and shape UAT management process in alignment with industry best
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practices
Responsible for Release Production Testing and Implementation & Launch support
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Prachi Dhimar, MBA
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Key Achievements/Projects
Successfully implemented high budget visibility Six Sigma projects
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Involved as a test lead for the successful big launch of new Apple iPhone 6 and 6+devices
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in UAT as well as in Production
Client: CSC, Sterling, VA January 2011 – July
2012
Role: Sr. Software Testing Technician
Project: Employees Support Application
Responsibilities:
Reviewed System Requirement Specification (SRS), System functional Specification
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(FRS) and developed test plan and test cases documents.
Analyzed user requirements and system specification documents.
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Assisted in analyzing the user/business requirements and functional specialized
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documents.
Followed Waterfall and Agile Methodology
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Involved in writing Test Plans, Test Cases and Test Scripts.
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Involved in Design and development of test plans based on high level and detailed designs.
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Prachi Dhimar, MBA
Communicated with the off shore developer team on a daily and weekly basis.
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Provided support to perform validation on the existing systems during Web Logic upgrade.
Responsible for attending team meetings and report the status accordingly.
Extensive communication with developers in order to report the defects.
Managed reports and track bug reports in Quality Center.
Extensively involved in Manual Testing and End to End functional testing.
Involved in Compatibility, Integration, and User Acceptance testing.
Extensively worked on VB Script to create the automated tests for QTP.
Worked on conversion of manual integration tests into automated tests using QTP.
Executed unit tests and participated actively along with senior testers in system testing and
regression testing.
Responsible to call for stand up meetings with developers, business analysts and respective
managers for any escalation of critical issues.
Participated in team meetings, helped in preparation of presentations and helped in code
walkthroughs.
Responsible for the daily and weekly Defect status Reports and presented to the project
Lead in the team meetings
Succeeded in meeting deadlines for the assigned tasks.
Supported in release approval of the application.
Environment: HP QTP, Quality Center or Test Director, Team Foundation Server, Java,
Seleniumwebdriver, CA Work Load Control Center, SQL Server 2005, UML, Rational Functional
Tester
Client: Chartwells, York, PA January 2010 –
November 2010
Role: QA Analyst
Project: Customer Service Support
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Prachi Dhimar, MBA
Responsibilities:
Reviewed the Business Requirement Document to understand the process and write Test Plan
and Test Cases.
Coordinated all QA activities and enhancements using Agile Methodology.
Conducted Smoke testing, Functional testing, Regression testing, Integration testing, User
Acceptance Testing (UAT) and high volume Data validation testing.
Created and executed automated tests for functional, and regression testing using Quick Test
Professional 10.0 using VB scripts.
Built automation scripts from scratch using VB Scripting for QTP.
Created QTP scripts with reusable and external Actions and, called functions in Actions.
Inserted various types of check points including text checkpoints, text area checkpoints and
Image checkpoints.
Worked on conversion of existing manual integration tests into automated tests using QTP for
a few modules of the application.
Developed automated test scripts using QTP to perform Functional and Regression testing for
the modules for which I did system testing.
Extensively worked with Expert View and Keyword View in QTP.
Performed Data Driven testing with multiple test data inputs with QTP and MS Excel.
Experienced working with Object Identification and Object Spy (features of QTP).
Developed SQL queries to check the database automatically and checking the data integrity in
accordance with business standards of the company.
Executed and managed test cases and reported bugs in Quality Center.
Used Agile testing methodology for achieving deadlines in UAT.
Formulated methods to perform Positive and Negative testing against requirements.
Conducted Smoke testing, Functional testing, Regression testing, Integration testing, User
Acceptance Testing (UAT) and Data validation Testing.
Prepared scripts, running tests, Analyzing results in LoadRunner for Performance testing.
Experienced in collecting several metrics and come up with corrective measure to be presented
to senior management.
Hands on work experience working with offsite team model; coordinate my own efforts with
team members in the off site team.
Participated in User Acceptance testing (UAT) and involved in UA test cases, Executed test
cases, Documenting Defects, Resolved defects and Signed Off from Application.
Provided weekly status report to the Project Manager and discuss issues related to quality and
deadlines.
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Prachi Dhimar, MBA
Worked under FDA regulations throughout.
Involved in Backend testing using ETL process
Validated XML messages when required
Environment: Java, Confluence, Selenium, Quick Test Professional, Jira, Quality Center,
LoadRunner, HTML, XML, Windows XP/Vista, SQL Server, Agile Methodology, VersionOne
Client: UNICEF, New York July 2008 – December 2009
Role: Test Engineer
Project: Functional Testing and Reporting
Responsibilities:
Lead TDD (Test Driven Development), Functional / Integration, Regression, and UAT Testing
initiatives
Built, managed and evaluated the overall test process, according to the Agile Scrum
methodology
Prepared, specified, and executed test cases and scenarios using Quality Center
Controlled and managed daily test activities through daily Agile Scrum ‘stand up’ meetings.
Developed and maintained Master Test Plan strategy and the Test Driven Development process
Provided internal Quality Assurance
Identified and reported project risks
Provided Report on progress and managed change during the test process
Verified testing in production to ensure the changes were properly installed
Conducted Administration of test control and statistics collection (i.e. defect tracking)
Managed the testing of assigned projects to ensure comprehensive, timely and high quality
outcomes of assigned projects
Stayed current on technical and professional developments affecting area of responsibility
Identified and engaged all key stakeholders, contributors and business and technical resources
that must participate in a projects and ensure that contributors are motivated to complete
assigned tasks within the parameters of the project plan
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Prachi Dhimar, MBA
Produced executive reports on assigned project to keep management apprised of project status,
major issues, scope changes, resource changes and milestone achievements or misses
Facilitated regular project meetings and follows up with team members as required to focus on
business and operational issues or technical issues. Document, assign and monitor all projects
issues to ensure clearance with minimal impact to project progress
Created project plans using tools that facilitate task listing, assignments, tracking and
modification to ensure business requirements are completely satisfied, on time and within
budget
Ensured compliance, operational risk controls in accordance with regulatory standards and
policies and optimize relations with regulators by addressing any issues
Environment : Quick Test Professional, Mercury Quality Center 1(Test Director), Load Runner, HTML,
SQL, VB Script, Selenium, SQL Server, Unix, HTTP, XML, Web Services, Visual Studio, Microsoft
Office 2010
Client: Schmidt Library, York, PA April 2007 – May 2008
Role: Interlibrary Loan Specialist
Project: Customer Support Application
Responsibilities:
Identified client organization's strengths and weaknesses and suggested areas of
improvement
Reviewed and edited requirements, specifications, business processes and
recommendations related to proposed solution
Developed functional specifications and system design specifications for client
engagements
Translated and reconciled high level business requirements into functional and non
functional technical requirements
Performed current state analysis, gap analysis, risk assessment, and other related tasks as
directed
Worked with the development team to capture and reuse Unit Test Cases, Test Stubs and
Drivers, and other Development test objects
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Prachi Dhimar, MBA
Maintained and executed regression tests to ensure that changes have not negatively
impacted other processes
Provided regular feedback to management of project team performance
Evaluated overall test processes
Reported on progress of the test process
Client: CitiGroupLLC., Mumbai, India January 2006 – November 2006
Role: Software Tester
Project: Customer Support Application
Responsibilities:
Analyzed the requirement documents and detailed design documents to prepare test plans.
Communicated with BA's for questions related to the requirements and use cases.
Involved in Developing Test Strategy and Requirements Tractability Matrix (RTM) to
ensure adequate test coverage.
Responsible for reviewing Requirement Specifications and Design Documents.
Involved in Test Case Design with respect to Test Plan and executed Positive and Negative
Test cases.
Performed White box testing with a limited number of test cases to the internal workings
of software under test and Black Box approach in applying input and just observing
outputs.
Worked on conversion of manual integration tests into automated tests using QTP.
Supported Performance tester with the Performance and Load testing using Load Runner.
Created scenario to check the response time using Load Runner.
Performed activities using Agile Methodology.
Participated in system replacement projects with the team via presentations.
Performed Data driven testing using multiple test data inputs with QTP and spreadsheets.
Used Test Director to track and manage bug life cycle.
Conducted various management activities by analyzing and verifying test results, providing
status reports.
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Prachi Dhimar, MBA
Responsible to oversee day to day activities, provide support, and facilitate problem
resolution for a team of Software Quality Assurance Engineers.
Assisted Business team with planning, coordinate and execution of User Acceptance
Testing.
Environment: Windows XP, UNIX, C, UML, MS Word, Excel, PowerPoint, MS Visio, MS
Project, QTP, Quality Center, SQL Server, XML
Education Details:
Masters in Business Administration York College of PA, York, PA
Dean's List Recognition achieved for significant academic achievement
Bachelors in Commerce Mumbai University, Mumbai, India
Certifications:
Introduction to CMMI for Development v1.3 by CarnegieMellon Software Engineering
Institute May 2011
Payroll Basics by ADP Employer Services January 2011
Certificate Course in Desktop Publications October 2004
References: Available upon Request
LinkedIn Profile: Click on the hyperlink to view my LinkedIn profile
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