Sales Service
Resume:
Travis Hilliard
Raleigh, NC **610
***************@*****.***
SKILLS Strong organizational, skills conflict, resolution creative, problem solver,
excellent communications skills, MS Windows proficient, problem
Solver fast, learner courteous, demeanor strong, and client relations
PROFESSIONAL EXPERIENCE
Stock Building Supply Customer Service Coordinator, Raleigh North Carolina
● Confer with customers by telephone or in person to provide
May 2012 – Present
information about products or services, take or enter orders, cancel
accounts, or obtain details of complaints.
● Check to ensure that appropriate changes were made to resolve
customers’ problems.
● Resolve customers' service or billing complaints by performing
activities such as exchanging merchandise, refunding money, or
adjusting bills.
● Complete contract forms, prepare change of address records, or
issue service discontinuance orders, using computers.
AAA Car Care Center Service Adviser / Technician, Raleigh North Carolina
● Collect cash payments from customers and make change or charge
February 2009 – May
2012 purchases to customers' credit cards and provide customers with
receipts.
● Prepare daily reports of fuel, oil, and accessory sales.
● Maintain customer records and follow up periodically with
telephone, mail, or personal reminders of services due.
● Sell and install accessories, such as batteries, windshield wiper
blades, fan belts, bulbs, or headlamps.
● Perform minor repairs, such as adjusting brakes, replacing spark
plugs, or changing engine oil or filters.
The Window Pros Manager, Raleigh North Carolina
● Resolve customer complaints regarding sales and service.
May 2008 –
● Plan and direct staffing, training, and performance evaluations to
September 2009
develop and control sales and service programs.
● Review operational records and reports to project sales and
determine profitability.
● Direct, coordinate, and review activities in sales and service
accounting and
● Record keeping, and in receiving and shipping operations.
● Represent company at trade association meetings to promote
products.
Game World INC. Manager, Raleigh North Carolina
● Supervise the activities of workers engaged in receiving, storing,
April 2005 – May 2008
testing, and shipping products or materials.
● Issue shipping instructions and provide routing information to
ensure that delivery times and locations are coordinated.
● Review invoices, work orders, consumption reports, or demand
forecasts to estimate peak delivery periods and to issue work
assignments.
● Confer with department heads to coordinate warehouse activities,
such as production, sales, records control, or purchasing.
● Respond to customers' or shippers' questions and complaints
regarding storage and distribution services.
● Track and trace goods while they are in route to their destinations,
expediting orders when necessary.
● Arrange for necessary shipping documentation and contact customs
officials to effect release of shipments.
● Arrange for storage facilities when required.
National Tire & Service Adviser, Raleigh North Carolina
● Maintain customer records and follow up periodically with
Battery
telephone, mail, or rsonal reminders of services due.
August 2002 – April pe
2005 ● Order stock and price and shelve incoming goods.
● Perform minor repairs, such as adjusting brakes, replacing spark
plugs, or changing engine oil or filters.
● Confer with customers by telephone or in person to provide
information about products or services, take or enter orders, cancel
accounts, or obtain details of complaints.
● Keep records of customer interactions or transactions, recording
details of inquiries, complaints, or comments, as well as actions
taken.
● Determine charges for services requested, collect deposits or
payments, or arrange for billing.
● Resolve customers' service or billing complaints by performing
activities such as exchanging merchandise, refunding money, or
adjusting bills.
● Solicit sales of new or additional services or products.
EDUCATION
North Edgecombe High School High School Diploma
June 2008
Greensboro College Completed coursework towards Graphic Design
January 2002
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