Customer Service Manager

Charles Johnson

**** *. ***** *******, ** ***** Phone: 773-***-****

E-mail: ************@*****.***

OBJECTIVE

Seeking to obtain a challenging position in a workforce that will allow me to use my

mechanical/automotive skills and management experience to make a positive contribution to a

team.

EDUCATION AND TRAINING

Hillside Academy, Hillside, Illinois 1995

• High School Diploma

• Awards for sportsmanship

• Student Government

Pep Boys Mechanic training program 2001

• Certificate of completion

Pep Boys Service Manager Training Program 2005

• Certificate of completion

Goodwill Industries Pre-employment skills training 2007

• Certificate of completion

EMPLOYMENT EXPERIENCE

Pep Boys, Homewood, Illinois

Assistant Service Manager 2013 - Present

• Monitor and analyze the customer service provided by team members and offer feedback.

• Ensure training of team members and provide coaching and mentoring.

• Supervise the operation of store and team members, opening/closing/changing shifts, and task

delegation to team members.

• Supervise the receiving, stocking, pricing, returning, and transferring of store merchandise.

• Review completed work by technician to ensure accuracy.

• Rank #1 Salesman for the Region.

• Rank #6 Salesman for the entire company.

NTB, Matteson, Illinois

Technician 2007-2013

• Installed and positioned new replacement parts, components, and instruments.

• Cleaned and maintained equipment and instrument to ensure proper functioning.

• Trained workers in methods, procedures, and work aids, such as inspection, hand tools,

and test equipment.

• Inspect work area.

• Purchased supplies and maintained inventory control of all stock and supplies.

Pep Boys, Chicago Illinois

Technician 1999-2007

• Vehicle inspections.

• Replace car parts, oil changes, tire changes.

• Comply with company safety guidelines and procedures.

• Handle simple and heavy industrial equipment.

• Handle time accounting ad complete work order.

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint, Access, Outlook and Advanced Internet Research.

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