Customer Service Manager

Application For The Post – Back Office

VINAY BHARDWAJ

Mobile No.:+91-989*******

Email ********************@**********.***

CAREER OBJECTIVE

To Join an organization which can provide a lot opportunities to prove an develop my capabilities. I aim to

widen my professional horizons by the process of learning, developing and implementing skills at every

stage of my professional career to help my growth as well as growth of organization I am working with.

Working with Saru Smelting Pvt.Ltd. ( MEERUT ) as a Sr. Back Office Executive.

RELIGARE SECURITIES LTD ( MEERUT ) as a Relationship Manager DEALER. NOV 2013 to MAR 2014

RELIANCE SECURITIES LTD. (Ghaziabad) as a Relationship Manager DEALER. MAY 2010 to SEP. 2013

Working PROFILE in Current Job:

Work on Accounting Software & Make all the bills on Tally related to M&C are being done by me and also do

Manually when required.

Routine work of according to my designation ( Sr. Back Office Executive )

Responsible for all the mails who receive, and send to concern person.

Working on MS Office. & All the dictations works on Computer

JOB PROFILE in Marketing Field:

Working on MS Office.

Customer Acquisition and generating business (brokerage) for the organization.

Maintain excellent relation with clients to generate revenues for further business

Ensure speedy resolution of queries & grievances to maximize client satisfaction levels.

Providing demonstrations & Satisfying their needs.

EDUCATIONAL QUALIFICATION

M.B.A in Finance from R.V.D University Rajasthan.

B.Com from C.C.S. University. Meerut

Intermediate from U.P. Board.

Matriculation from U.P. Board.

Capital Market Dealer Module

Derivatives Market Dealer Module

JOB EXPERIENCE

More than four year experience in Stock Market (Capital Market and Derivatives Market)

Experience in creating brand visibility / awareness in the market with conducting various promotional events.

Key Account Management

• Assess requirements & conducting negotiations for delivering need-based products to Key Clients.

Client and Customer Relationship Management

• Ensure continuous interaction with the customer to make sure that areas of concerns can be worked upon for

improved service levels.

• Provide customer service in order to increase client satisfaction, program growth and new product introductions

.

PERSONAL DETAILS

Date of Birth : 07 November, 1987

Father’s Name : Shri Pramod Kumar Sharma

Martial Status : Married

Child. : One Daughter

Address : 727 New Govind Puri Kanker Khera Meerut Cantt (250001)

I hereby declare that all the details furnished above are true to the best of my knowledge.

Date Vinay Bhardwaj

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