Customer Service Manager
Resume:
RACHNA GURJAR
Chandigarh
Cell: 978*******
Email: **************@*****.***
CAREER FOCUS
To work in a challenging and dynamic environment which can give opportunity t o use my knowledge
and experience to assist through hard work using my administrative skills to do some value addition not
only for the organization but also to enhance my value to keep me move ahead as a better person in life
and career.
STRENGHT
Well organized Positive Attitude
Team leadership Meticulous
Quick learner and Good working ability Hard working
Verbal Communication Skills Honest
EDUCATIONAL QUALIFICATION
12th through Haryana Board.
10th through Haryana Board
Bachelors in Science (Non- Medical) from IGNOU.
Pursuing MBA from IGNOU.
PROFESSIONAL QUALIFICATION
Diploma in Aviation, Hospitality and Travel Management from Saint Flight Worldwide
Education Pvt. Ltd., Sector 34 – A, Chandigarh.
.
PROFESSIONAL TRAINING
IndustrialTraining from Hotel Chandigarh Beckons (Three star hotel).
SUMMARY OF SKILLS
More than five years of progressive experience in handling customers
Proficient in both oral and written communication skills
Effective organizational and time management skills
Planning, problem solving, promoting and marketing the business.
Skilled in building and maintaining good relationship with customers
Multi-tasking with ability to work under pressure
Patience, enthusiastic with excellent administrative skills
Ability to perform tasks under minimal supervision
Managing budgets, statistical and financial records.
COMPUTER KNOWLEDGE
Familiar with various computer applications like IDS, PROLOGIC FIRST, OPERA 5, Microsoft
word, Excel, Power point,Outlookand the nternet
JOB PROFILE
Vision for grow the business, what is the position of the organization that need to forecast
on potential base, and work out the target how can reach. Then after, customer service
and care.
Handles the guest registration process and the assisting of guests with any requests they
make.
Responsible for proper key control and other security measures.
Keep records of room availability and guests accounts.
Computes bill, collects payment.
Maintains the desired levels of quality assurance ratings, including guest comment cards,
accounting audit and inspection scores.
Analyze work flow and assignments to ensure operations run efficiently.
Assigned the tasks of handling front desk and ensured cleanliness of the area
Handled the responsibilities of ensuring that all the queries and complaints of customer
are promptly attended
Performed the tasks of reporting to the senior manager in case of critical problems
Responsible for maintaining Company confidential records
Petty cash transactions
I amresponsible for directly reporting to the Front Office Manager and General Manger, I
also took care of all the bookings that were made through e-mail or phone.
Responsible for all VIP & VVIP movements in the hotel.
Skilled in sending emails, letters, memos and supervise other official activities.
Communication of messages, using judgment calls regarding nature of business and
urgency of situation.
Assisting the office maintenance team in organization and repair of office equipment.
Prepared reports of the daily activities of the organization when required
Performs the tasks of responding to the queries and request of guests and clients.
Handles the responsibilities of managing guest relation activities of the organization
Coordinates with the request of guest to other departments.
Responds as well as solves different complaints of guest.
WORK EXPERIENCE
Presently working with Hotel Ramada Plaza Chnadigarh.
Worked with Hotel Taj Chandigarh. (5* hotel)
Worked as Front Office Executive( Pre-Opening team ) at The Lalit Chandigarh (5*
deluxe hotel) from March 2013 to March 2014.
Worked on Deputations in different Lalit properties in all over India.
Worded as Guest Relation Executive at Hotel ThePiccadily, Chandigarh (four star hotel)
from jan, 2009 to feb. 2013.
Worked as Front Office Associate at Hotel Mountview (five star hotel), Chandigarh from
July 2008 to Jan., 2009.
AWARDS AND HONOURS
Appreciation letter from Hotel Chandigarh Beckons.
Appreciation letter from Saint Flight Institute.
Appreciation letter from Rotary Club.
HOBBY
Social Networking and Playing Badminton
PERSONAL DETAILS
Name RachnaGurjar
Father’s Name Dr. JaiSingh
Date of Birth 08 june 1984
Nationality Indian
Gender Female
Marital Status Single
Language Known Hindi, English & Punjabi
DECLERATION
I hereby declare that the above information is true and correct to the best of my knowledge and belief .
Date: RachnaGurjar
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