Quinn T. Vicari

A+ Certified

502-***-**** Louisville,

Apple Product Pro

acpvag@r.postjobfree.com Kentucky

PROFILE

https://www.linkedin.com/in/quinnvicari

EXPERIENCE

Senior EDI Helpdesk Technician for Anthem (National Government Services)

• Smart IT

2015

IT Service Desk Technician for Firstgroup / Greyhound / Sempra Energy

• CompuCom

2013 - 2014

Screened incoming incidents from end users via telephone and e-mail. Coordinated

and escalated problems to appropriate resolver groups if unresolvable at the

desktop level.

Trained several new employees about the requirements needed to fulfill client

demands and expectations (SLAs). Obtained experience with ITIL fundamentals.

• Pomeroy IT Solutions Help Desk Analyst for University of Louisville Physicians (ULP IT)

2012

Performed preventative maintenance and fixes at the desktop level. Recorded and

the problem-solving process through to final resolution. Supported and maintained

user account information including security and groups for multiple domains.

Lead Operator for Anthem

Maintained, organized and cataloged tapes containing highly sensitive medical data.

Protected the physical medium during transport to and from a third party courier.

• Malone Solutions IT Coordinator for Idemitsu Lubricants America Corporation

2012

Analyzed and repaired computer networks, hardware and peripherals. Provided

support on laptops, desktops and printers. Documented, maintained, upgraded

or replaced hardware and software systems.

• York Company Computer Repair Technician for Geek Squad (Best Buy)

2011

SKILLSET

Technologies Cisco IOS, VMware, Unix, Mac OSX, TCP/IP Networking, Active Directory, GPOs,

Microsoft Windows (95-98, ME, XP, 2000, Vista, 7, 8.1), Microsoft Server 03/08,

Sharepoint, Exchange, Active Directory, SCCM/SCOM, Citrix

EDUCATION

Elizabethtown Community and Technical College (ECTC)

Graduated an Associate in Information Technology / Network Administration

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