Customer Service Manager

DIRROTT PACK

**** ****** ***** ( Mableton, GA *0126 ( 678-***-**** (

***********@*****.*** ( www.linkedin.com/in/pub/dirrott-pack/14/b7a/911/ (

Available for Relocation

PROCESS ENGINEER

More than 13 years of experience in logistics operations management,

consulting and supply chain strategies solving distribution issues,

offering alternative solutions, executing requests while creating practical

solutions that establish solid client relations

CORE COMPETENCIES

Warehousing ( Supply Chain Synchronization ( Vendor Managed Inventory (

Security and Hazardous Materials Regulations (Warehouse Management Systems

( Transportation, Distribution, Logistics ( Distribution Requirements

Planning ( Value Chain Implementation ( Transformational Capabilities (

Material Flow Management ( Supply Chain Performance ( Database Management (

Logistics Planning & Execution ( Accounting ( Record Keeping ( Inventory

Management &Tracking ( Quality Assurance Analysis ( Replenishment Modeling

( Team Management ( Inventory Records Reporting ( Project Management (

Forecasting ( Consulting ( 3PL ( Purchasing ( Supply Implementation (

Business to Business management ( Service Level Agreements ( Analysis Key

Performance Indicators ( Recruiting

PROFESSIONAL EXPERIENCE

America's Thrift Store( Canton, GA January

2015 - Present

Manager/ Logistics Manager

Managed hourly employee's time and structured projects/programs to help

drive sales in the thrift industry. Managing of daily pickups (donations)

of three drivers ranging from commercial business to private pickups.

Design and creating routes to have 100% accuracies in pickups.

o Managing up to 60 hourly employee's time.

o Project Management in the restructure of the work flow process.

o Driving sales against annual sales goals.

o Producing reports for corporate annual yields, employee's hours, and

meeting sales goals.

o Hiring, training and recruiting for hourly employees. While

maintaining staffing levels at or near 130% of the minimum needed to

run an effect business.

NuMotion, LLC ( Norcross, GA December 2012-

December 2014

Warehouse Manager/ Distribution Center Manager/Project Manager

Responsible for leading and supervising the timely shipping and receiving,

inventory of optimization goals and projects through detail analysis of the

OPUS operation system. Interface and support all aspects for the inventory

management discipline including, inbound operations, Vendor Management,

Tech Center interface, inventory management, labor management, utilization

and productivity, performance metrics and overall supply chain analytics.

Primarily duties and responsibilities include managing and coordinating

monthly metrics for labor utilization, productivity, transactional

accuracy, financial impact and continuous improvement. Shipping and

receiving parts daily to 12 area locations in the southeast region.

o Supervising two teams (production and shipping and receiving) a total

of 5 employees for daily operations and projects as set by regional

management.

o Executes a full range of supervisory functions to include customer

service interfacing (dispute resolution, complaints), planning,

organizing and directing daily activities. Additional responsibilities

include hiring, training and performance evaluation.

o Responsible for hiring, appointing, and training employees.

o Manages and coordinates daily operations of the warehouse personnel to

ensure the provisions of quality customer service are executed while

maintaining a safe and efficient warehouse operation. Responsible for

all warehouse logistic operations or the southern region. Assumes

accountability for all open order related activities to warehouse.

o Maintain a comprehensive list of all warehouse inventory; responsible

for warehouse cleanliness and organization.

o Receive and inspects medical equipment products for defects damage,

verifies accuracy of purchase orders versus received items. Files

documents as assigned.

o Maintained the organization's inventory utilization and reduction

goals conducting copious testing, diagnosing, and servicing inoperable

retail and rental asset equipment.

o Oversee all pick-ups and deliveries, including packaging, shipping and

receiving parcels for all local and national couriers.

o Partner with service department to manage inventory control by

identifying and tagging inoperable equipment when documentation is

omitted.

o Implementing new policy and procedures to create fluent workflow, and

to meet service level agreement.

o Consulting and briefing C- Level executives on Policy and Procedures

of Supply chain management and annually forecasting results.

o Research and analysis KPI's as set forward by NuMotion senior

leadership.

o Ship and receive 1.5 million dollars in inventory on a monthly basis.

SSgt, Logistics -Aviation Supervisor/ Operations Supervisor & Military

Reserves(

Multiple Locations: Oceanside, CA; Meridian, MS; Yuma, AZ; Jacksonville,

NC; Paris Island, SC; New Orleans, LA; Djibouti, Djibouti, Africa; Atlanta,

GA

Logistic Manager ( June 2001 - Present

Preparation through Project Management of asset, goods, and gear of

subordinate units in 4th Marine Air Wing(4th MAW). Directly supervised

daily responsibilities of the workforce to include scheduling, equipment

management, and logistical planning of Marines. Reviewed unit based on

location of accounts, volume, costs, customer requirements and private

fleet utilization. Review daily orders for additional private fleet

opportunities based on above requirements.

o Supervised 10-50 Marines/Employees to executed projects such Weapons,

Tactics, and Instruction (WTI) for a period of 2 months. Over saw the

personnel changes of logistics and operations moving units and gear

to various areas of the project. Also keeping track of assets worth

upwards of 2 million dollars.

o Served as a Project Manager over various projects overseeing assets,

inventory, security, events, and unit movement. Maintaining a state

of readiness at all times for the command next decisions.

o Supervised logistics operations including customer service, freight

loading and unloading, dispatch and proper documentation and

procedure control. Evaluate and recommend changes in preferred work

methods to increase productivity of dispatch/warehouse operations.

o Employed Naval Aviation Logistics Command Management Information

System (NALCOMIS) to order and release military parts for shipment

and delivery globally.

o Accessed Federal Logistics (FedLOG) daily to obtain National Stock

Numbers (NSN) for shipping inventory, detailed part descriptions,

request parts, equipment pricing, and examined warehouse supplies and

special parts worldwide.

o Successfully partnered with R-Supply to obtain real-time stock

records, inventory management, order obligations and expenditure of

funds and transport parts and supplies to various combatant units.

o Monitored shipment lead-times, tracked new product information, order

history, quality assurance (QA) compliance and customer satisfaction.

o Managed United States Marine Corp daily logistics operations for 10-

15 direct reports supporting Operation Enduring Freedom (OEF) and

Operation Iraqi Freedom (OIF).

o Stocked, categorized and inventoried supply warehouse for ready for

issues (RFI) critical parts and equipment, further ensuring each

customer's shipment service level agreement (SLA) SLA's were met.

o Administered QA evaluations to ensure discrepancy reporting

procedures were followed.

o Partnered with customers, distributors, carriers, sales teams and

customer service representatives to ensure goals are met and customer

complaints are resolved.

o Employed Force Inventory Management Analysis Reporting System

(FIMARS) to create inventory management analysis reports to trend

personnel requirements in coming weeks and months, to ensure SLA's

were met.

o Deployed to Djibouti Africa under the OEF program to protect the

Continental United States of America and support secret active.

o Managed and maintained safety program to ensure it is in alignment

with the organizations goals and objectives. Safety program met and

exceed federal and state safety requirements.

ACHIEVEMENTS, RECOGNITION, CREDENTIALS, AFFILIATIONS, & TECHNICAL

PROFICIENCIES

o Government Security Clearance ( Active Secret Clearance ( September 2009

o Aviation Supply ( Logistics Supervisor Training ( October 2001 ( Combat

Veteran

o Military Applications: OPUS ( NALCOMIS ( FedLOG ( Department of Defense

(DoD) Electronic Mall ( 3270 ( VENU ( ERP

o Certifications: Hazardous Materials Certification ( April 2014

Forklift Certification( October 2013

Lean Sigma Six Yellow belt course ( June 2014

o Technically proficient in: Microsoft Office Suite, 10 key

o New England College : Business Administration focus in leadership June 1,

2016

o Lean Six Sigma Black belt Certificate Completion date October 20, 2014

MILITARY ACHIEVEMETS

o SEA SERVICE DEPLOYMENT RIBBON

o ARMED FORCES RESERVE MEDAL BRONZE HOUR GLASS

o ARMED FORCES RESERVE MEDAL "M" DEVICE

o GLOBAL WAR ON TERRORISM SERVICE MEDAL

o GLOBAL WAR ON TERRORISM EXPEDITIONARY MEDAL

o NAVY UNIT COMMENDATION

o NAVY AND MARINE CORPS ACHIEVEMENT MEDAL

o SELECTED MARINE CORPS RESERVE MEDAL (3)

o MERITORIOUS MAST (2)

o NATIONAL DEFENSE SERVICE MEDAL

o LETTERS OF APPRECIATION

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