Customer Service Management

ATIF RASHEED

Address: Flat *** Building ***, Mussaffah Shabia 12 Abu Dhabi UAE

Phone: +971-********

Cell: +971-*********

Skype: atif.rasheed3

e-mail:***********@*****.***

Career Summary:

Ten years of total work experience, as a customer service and

techno sales and Marketing, within World's top ink

manufacturing firm, and one year of experience in Textile

testing Lab. Background includes extensive customer support

and after sales service and project work on market survey,

design to meet the customer requirements, minimize the

product cost, and to develop new customers for local as well

as international market.

Work Experience:

. Research Executive June 2005-to date

i) I am, at present, working with DIC Pakistan Ltd, a joint

venture between PACKAGES Ltd of Pakistan and DIC Corporation

of Japan, as a Research Executive, at Lahore plant, and

managing the Technical Department, R&D and Customer Services,

since last ten years and having hands on experience of

selling and marketing the printing inks to printers for

different packaging's for P&G, Unilever, Nestle, Coca Cola,

Pepsi etc,

ii) Also have the experience of Techno sales and marketing

managing the sales of Inks within Pakistan (Lahore, Karachi,

Islamabad, etc).

iii) Experience of managing the customer's technically, and

maintaining their accounts, and resolving their issues w.r.t

accounts receivable and their commercial issues.

. Chemist

Worked as a Chemist, in DIC Pakistan, and performed duties in

Karachi, after transfer from Lahore to Karachi. At that time

managed independently Karachi plant for 14 months (Dec 2008

to Feb 2010) had customer services and R&D and shade

matching.

. Lab Chemist August 2004 to June 2005

Worked with TTI (Textile Testing International) as a Lab

Chemist.

Technical Training:

One month training, development of cost effective product, at

DIC Regional Head Quarters, Thailand, 13th May to 13th June

2013. Training was designed to formulate the ink recipe and to

check its properties at lab scale. During training latest

research and development techniques were used to study the pre

and post printing properties of the ink.

Customer Service:

Experience of customer service locally and internationally of

various customers in different cities of Pakistan (Lahore,

Karachi, Islamabad Multan etc) and visited Bangladesh in January

2011 for customer service, and had meetings with different

customers and technical discussions with them and solved their

problems at press, in Chittagong and Dhaka

Certification:

. ISO 9000:2000 certified Lead Auditor from MOODY

International Pakistan.

. Two days Quality Management System, Implementation and

Internal Auditing ISO 9001:2008 from SGS Pakistan

. Advance MS Office from Pakistan Institute of Management

Lahore (PIM)

. Project Monitoring, Controlling and Evaluation from PIM.

Education:

- M.B.A Marketing (2011) Institute of Management and Sciences

Lahore(Pak-Aims)

- M.Sc Applied Chemistry (2004) University of Engineering And

Technology Lahore

- B.Sc (2001) Govt. Islamia College Civil Lines Lahore.

Major(s) Chemistry, Math (Gen), Physics

Computer Skills:

. SAP (Siemens)

. MS Office 2010

Projects:

Title of my research during M.Sc was "Study of Raw Aloe Vera Plant as a

Treatment in Diabetes, Wound Healing and Inflammation"

During research different analytical techniques were used for

analysis like;

1. Gravimetric Analysis

2. Volumetric Analysis

3. Estimation of metals with the help of Flame-photo meter

A research report after the internship in Leisure Textiles (Pvt) Ltd,

Personal Profile:

Born 18 Feb 1981, male, married, Pakistani Muslim.

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