Customer Service Manager

Nekisha Johnson

Lead Care Manager

*** ******* ****** ***# * - Fredericksburg, VA 22401

*******.*******@*****.*** - 571-***-****

Administrative Assistant position utilizing my and administrative and customer service skills.

WORK EXPERIENCE

PCA

Comfort Keepers Inc - Fredericksburg, VA - September 2012 to Present

Assistant client with activities of daily living in the comfort of their own home. While still preserving there dignity.

Lead Care Manager

Sunrise Senior Living - Alexandria, VA - December 2006 to September 2011

Supervise a team of six or more employees, ensuring that each Care Manager properly assist clients with

daily living, escort clients to the Emergency Room visit as needed, assist with preparing the Facility for special

events for the clients, prepare clients for all field trips out of the facility. Ensue that the clients housekeeping,

laundry, and personal grooming are conducted on a daily basic. Conducting a visual of all clients to ensure

no client has been injured, or battered.

Concierge; answering the phone, taking messages, transferring calls, greet and direct visitors, deliver mail,

news papers to clients, contacting family members with daily information. Use the computer on a regular to

complete all paper work (Micro Soft Word, Excel, and Power Point.)

Assist the clients with decorating the facility for holiday events.

Assist with serving the breakfast and lunch meals.

Prepare a shift report of all daily activities events that occurred during my tour of duty, pass on information

to the on coming shift Lead Supervisor, filling call off positions as needed, and assist and pass on information

to Fire, Rescue, and Police in emergency as needed

EDUCATION

Medication Tech

December 2006

Diploma

Stonewall Jackson High School - Manassas, VA

June 2006 to June 2006

SKILLS

Professional Certification in Customer Service

ADDITIONAL INFORMATION

5 years experience in Customer Service

5+ years of Administrative experience

1+ years Supervising

1year Home Health Aide

Professional Certification in Customer Service, (January 2010)

Proficient in Excel, PowerPoint, and Word

Strong Customer service and Communication skills

Ability to multi-task in a fast-paced environment

Team player, reliable, timely

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