Customer Service High School

Miguel Granda

**** ** **** ***

Miami, FL *****

Phone Number – 786-***-****

Email – **************@*****.***

EDUCATION

Miami Coral Park Senior High School – Miami, FL

****-****

• Engineering Magnet Program

• 2 years of Engineering & Architectural Courses

Saint Brendan Catholic High School – Miami, FL

2008-2010

• 2 years Varsity Baseball

Miami Dade Community College – Miami, FL

2010 - Present

• Currently working on a Degree in Criminal Justice as well as Political Science

• Courses in Architecture, Psychology, Politics, International Relations, US & World

History, US Government & Business

WORK EXPERIENCE

Alpha Fire Equipment Corp.

June 2010 – January 2015

Sales Associate/ Service Technician

• Successfully able to communicate with the customers on the requirements

needed to complete my job

• File and maintain records, which includes writing invoices, emailing

customers, and receiving/making phone calls

• Provide information about company and services provide

• Successfully able to provide the services needed to the customers in a respectful

manner

• Being able to successfully finish the jobs on time

• Developing and maintaining relationships with new as well as existing customers

• Responsible for gathering information, inspecting fire extinguishers, which

includes maintenance.

Costa Farms

February 2015 - May 2015

Data Entry/File Clerk

• Compared data entered with source documents, or re-enters data in verification

format on screen to detect errors.

• Deleted incorrectly entered data, and re-enters correct data.

• Compile, sort, and verify accuracy of data to be entered.

• Keep record of work completed.

SKILLS

• Proficient in Microsoft Office: MS Word, MS PowerPoint, MS Excel as well as

Social Media & Social Media Marketing

• Typing – 50 WPM

• Excellent Customer Service Skills

• Strong Communication Skills

• Identify And Solve Customer Needs

• Bi-Lingual (English/Spanish)

• Strong typing and data entry skills,

• Advanced computer skills,

• Analytical and problem-solving skills,

• Multi-tasking and organizational skills,

• Effective written and verbal communication skills,

• Strong interpersonal and customer service skills,

• Excellent proofreading and editing skills, and the ability to work independently

and as part of a team,

• Meet deadlines and demonstrate good attention to detail

Contact this candidate