Customer Service Representative
Resume:
Carissa Dianne S. Albino
*** *** ******, ********* **, Hoboken, New Jersey 07030
Mobile #: +1-201-***-****
Email: **************@*****.***
SUMMARY OF QUALIFICATIONS
Years of outstanding customer service, leadership and communication skills
Able to build strong level of working relationships with co-workers, clients and
customers
Flexible, willing to be trained and learn new things
Highly organized with great attention to details
Bilingual: English and Filipino
WORK EXPERIENCES
12/18/2006 – 06/30/2013 Thomson Reuters (Corporate Services Associate/Event Content Analyst)
20 Building, Upper McKinley Road, Fort Bonifacio, Taguig, Philippines
Consistently maintained the accuracy, completeness and timeliness of financial
events database (StreetEvents) by proactive research, calls, and emails
Acted as support to other teams such as Help Desk Hotline, Soft chopping,
Webcast, Sales (via Client Education Program)
Shared my knowledge and skills by training teammates and new hires
Project handling (demonstration to other teams, website watcher tracking, etc)
04/05/2006 – 08/27/2006 Convergys Philippines (Fraud Analyst, JP Morgan Chase Credit Card)
Convergys 1, Ayala Avenue, Makati City, Philippines
Minimized bank lose by fraud detection and prevention
Identified cardholder’s identity by performing KYC procedures
06/01/2003 – 03/30/2006 City Council of Manila (Administrative Officer)
Room 229, 2/F City Hall, Manila, Philippines
Supervised City Hall Office and acted as coordinator at the District Office
Assisted our constituents to their financial and medical needs
Coordinated projects with the designated individuals
01/21/2003 – 05/29/2003 InfoNXX Philippines (Customer Service Representative)
11/F RCBC Plaza, Tower 2, Ayala corner Buendia, Makati City, Philippines
Provided excellent customer service by directing callers to their desired number for
Sprint and Verizon (US) and T-Mobile (UK)
Handled other services such as cinema venues and times, horoscope, lottery
results, sports results and directions
Consistent 100% accuracy scorer
EDUCATION
06/1998 – 03/2002 Philippine Christian University
Pedro Gil, Taft Avenue, Manila, Philippines
Bachelor of Science in Communication
06/1988 – 03/1998 Manila Cathedral School
Tayuman, Manila, Philippines
High School and Elementary Diploma
ON THE JOB TRAINING
11/2001 –12/2001 GMA Channel 7
Sa Dako Pa Roon – TV Production Assistant
CHARACTER REFERENCE
Emmalyn Stephens Thomson Reuters Taguig City, Philippines
Senior ECA/Asst. Team Lead
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