Customer Service Manager
Resume:
COREY T. HOWE
San Antonio, Texas 78251
OBJECTIVE
Contribute to the mission of any institution or firm in the capacity of
trainer, coordinator, facilitator, counselor, customer service liaison, or
manager.
PEDAGOGICAL PHILOSOPHY
Keep it interesting, keep it fun.
EDUCATION
PhD in Leadership Studies (Cohort) Our Lady of the Lake University, August
2013-present
Master of Arts in Education (MENTC Program), Our Lady of the Lake
University, 2008
Master of Arts in English/Language Arts/Literature, Our Lady of the Lake
University, 2006
Bachelor of Arts in English, Minor in History, Our Lady of the Lake
University, 2003
Associate of Arts in English, St. Philip's College, 2003
Associate of Arts in History, St. Philip's College, 2003
Associate of Arts in Liberal Arts, St. Philip's College, 2003
Associate of Arts in Teacher Education, St. Philip's College, 2003
Diploma Master Course in Automotive Servicing, NRI Schools, 1999
QUALIFICATIONS
. Resourceful and results-oriented individual with diverse cultural
experiences eager to share knowledge and facilitate others attaining their
goals.
. Known for having an outgoing personality, a sense of humor, and an
ability to see situations objectively.
. Flexible and able to adapt to different and changing situations.
ACHIEVEMENTS
. Developed and implemented curriculum as English Department Chair at
Poteet High School, and helped bring the ELA exit level overall passing
rates from 88% to 95% over a two year period.
. Developed and condensed a year's worth of World and Texas History lesson
plans into a nine-day summer school for sixth and seventh grade students
ensuring successful completion of academic requirements.
. Assisted Content Mastery Instructor during presentation of theories and
theorems in Literature, Social Studies, World & United States History, and
basic Algebra & Geometry; reinforced concepts to increase students'
knowledge and comprehension.
. Created and implemented textbook warehousing and stock control
techniques, employees increased knowledge of practices resulted in improved
customer service and efficiency.
Corey T. Howe, page 2
. Streamlined textbook receiving techniques, decreased employee overtime
costs by 50%.
. Spearheaded negotiations between Lackland AFB Commissary officers and
contract personnel over duties in commissary warehouse to establish
parameters and functions, improved employee efficiency and decreased
commissary and contract employee animosity (NISH Contract).
. Updated $8 million inventory to decrease stock levels of outdated and/or
unused items to increase available hangar floor space by 25%, DC-9 aircraft
engine moved inside to prevent potential damage by exposure to elements.
EXPERIENCE
College Employment
Teacher, Summer School, School of Science and Technology, Jun 2006
Shipping/Receiving Clerk, Barnes & Noble Booksellers, 2004-2006
Tutor, Edgewood Independent School District, 2004
(Student as Tutors Program with Our Lady of the Lake University)
Substitute Teacher, Lackland Independent School District, 2004
Shipping/Receiving Clerk, Our Lady of the Lake University Bookstore, 2001-
2004
Previous Employment
Somerset Early College Leadership Academy, PAP English I Facilitator,
Somerset, TX (present)
East Central I.S.D., English Facilitator (AP English IV, English IV) San
Antonio, TX 2013-2014
Poteet I.S.D., English Facilitator (English I, II, III, IV and Dual
Credit), Poteet, TX 2007-2013
Northeast Lakeview College, English adjunct faculty, San Antonio, TX, 2006-
2012
Center for Healthcare Services, civilian whse. mgr., cut. serv. liaison for
Lackland AFB Commissary, 2001
Serv-Air Inc., government contract employee for DC-9 aircraft at Rhein-Main
AFB, Germany, 1991-1993
Community Service
Cub Scouts, Lackland AFB, 1999-2004
Parent Teacher Student Organization, Lackland Elementary School, 1995-2004
Boy Scouts of America, 1979-1985
Dependant Youth Association, Rhein-Main AFB, Germany, 1987
ACTIVITIES AND AWARDS
. Kappa Delta Epsilon Education Honor Society
. Member, Our Lady of the Lake University Alumni Association
. Sigma Tau Delta English Honor Society
. Editor's Choice Award, National Library of Poetry
. Eagle Scout, Boy Scouts of America
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