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Customer Service Manager

Location:
San Antonio, TX
Salary:
70,000 year
Posted:
May 25, 2015

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Resume:

COREY T. HOWE

**** ********* *****

San Antonio, Texas 78251

210-***-****

OBJECTIVE

Contribute to the mission of any institution or firm in the capacity of

trainer, coordinator, facilitator, counselor, customer service liaison, or

manager.

PEDAGOGICAL PHILOSOPHY

Keep it interesting, keep it fun.

EDUCATION

PhD in Leadership Studies (Cohort) Our Lady of the Lake University, August

2013-present

Master of Arts in Education (MENTC Program), Our Lady of the Lake

University, 2008

Master of Arts in English/Language Arts/Literature, Our Lady of the Lake

University, 2006

Bachelor of Arts in English, Minor in History, Our Lady of the Lake

University, 2003

Associate of Arts in English, St. Philip's College, 2003

Associate of Arts in History, St. Philip's College, 2003

Associate of Arts in Liberal Arts, St. Philip's College, 2003

Associate of Arts in Teacher Education, St. Philip's College, 2003

Diploma Master Course in Automotive Servicing, NRI Schools, 1999

QUALIFICATIONS

. Resourceful and results-oriented individual with diverse cultural

experiences eager to share knowledge and facilitate others attaining their

goals.

. Known for having an outgoing personality, a sense of humor, and an

ability to see situations objectively.

. Flexible and able to adapt to different and changing situations.

ACHIEVEMENTS

. Developed and implemented curriculum as English Department Chair at

Poteet High School, and helped bring the ELA exit level overall passing

rates from 88% to 95% over a two year period.

. Developed and condensed a year's worth of World and Texas History lesson

plans into a nine-day summer school for sixth and seventh grade students

ensuring successful completion of academic requirements.

. Assisted Content Mastery Instructor during presentation of theories and

theorems in Literature, Social Studies, World & United States History, and

basic Algebra & Geometry; reinforced concepts to increase students'

knowledge and comprehension.

. Created and implemented textbook warehousing and stock control

techniques, employees increased knowledge of practices resulted in improved

customer service and efficiency.

Corey T. Howe, page 2

. Streamlined textbook receiving techniques, decreased employee overtime

costs by 50%.

. Spearheaded negotiations between Lackland AFB Commissary officers and

contract personnel over duties in commissary warehouse to establish

parameters and functions, improved employee efficiency and decreased

commissary and contract employee animosity (NISH Contract).

. Updated $8 million inventory to decrease stock levels of outdated and/or

unused items to increase available hangar floor space by 25%, DC-9 aircraft

engine moved inside to prevent potential damage by exposure to elements.

EXPERIENCE

College Employment

Teacher, Summer School, School of Science and Technology, Jun 2006

Shipping/Receiving Clerk, Barnes & Noble Booksellers, 2004-2006

Tutor, Edgewood Independent School District, 2004

(Student as Tutors Program with Our Lady of the Lake University)

Substitute Teacher, Lackland Independent School District, 2004

Shipping/Receiving Clerk, Our Lady of the Lake University Bookstore, 2001-

2004

Previous Employment

Somerset Early College Leadership Academy, PAP English I Facilitator,

Somerset, TX (present)

East Central I.S.D., English Facilitator (AP English IV, English IV) San

Antonio, TX 2013-2014

Poteet I.S.D., English Facilitator (English I, II, III, IV and Dual

Credit), Poteet, TX 2007-2013

Northeast Lakeview College, English adjunct faculty, San Antonio, TX, 2006-

2012

Center for Healthcare Services, civilian whse. mgr., cut. serv. liaison for

Lackland AFB Commissary, 2001

Serv-Air Inc., government contract employee for DC-9 aircraft at Rhein-Main

AFB, Germany, 1991-1993

Community Service

Cub Scouts, Lackland AFB, 1999-2004

Parent Teacher Student Organization, Lackland Elementary School, 1995-2004

Boy Scouts of America, 1979-1985

Dependant Youth Association, Rhein-Main AFB, Germany, 1987

ACTIVITIES AND AWARDS

. Kappa Delta Epsilon Education Honor Society

. Member, Our Lady of the Lake University Alumni Association

. Sigma Tau Delta English Honor Society

. Editor's Choice Award, National Library of Poetry

. Eagle Scout, Boy Scouts of America



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