Customer Service Representative
Resume:
Dawes Rd
Toronto, ON M4B 2E5
Home: 647-***-****
Cell: 647-***-****
*************@*******.***
WORK TARGET: Bilingual Customer Service Representative /Administrative
Assistant
Experienced highly motivated seeking a challenging position as a Customer
Service Representative in a progressive environment providing
opportunities for growth and advancement, where I can utilize my
experience in customer service and acquired skills for becoming a
valuable team member.
PROFESSIONAL PROFILE
. Bilingual in F & E with more than 4 years experience
. Ability to work both individually and in a team environment
. Effective, accurate and problem solving with decision making skills
. Excellent written and verbal communication and interpersonal skills
. Demonstrated previous strong ability in providing quality customer
service
. Good computer skills along with analytical, organizational/time-
management skills
. High level of commitment to exceptional customer service and
relationship building
. Experience in a Call Centre/Telephone Sales working in a Customer
Service environment
. Ability to respond to adverse situations, e.g. systems problems/irate
customers/high volume
. Hard worker, responsible, honest, flexible, reliable and self-
motivated in a changing environment
WORK HISTORY
Bilingual Contact Centre Officer (Contract)
July 2014 - Oct 2014
TD Auto Finance, Toronto, Ontario
. Maintaining Exceptional customer service on loan borrowers
. Providing recommendations and suggestions for better decisions
. Answering clients' inquiries by phone, emails and address update
. Unlocking accounts, PIN reset and promoting using clients material
. Sending email to Team Leaders for further follow up by Administration
team
. Making outbound phone calls and educating clients on how to use self-
service
. Ensuring good relations are highly maintaining for both dealers and
loan borrowers
. Recording on each phone call's reason and quick problem resolution to
customers
. Making sure that all follow-ups and emails are completed at beyond
client's satisfaction
Bilingual Customer Service Representative (Contract) June
2012 - Sept 2012
AON Hewitt, Toronto, Ontario
. Excellent customer service on clients' benefits and pensions
. Answered clients' inquiries by phone, emails and address update
. Created workflows for further follow up by Administration team
. Unlocked accounts, PIN reset and promoted using clients material
. Made outbound phone calls and educated clients on how to use self-
service
. Made follow-up on workflows and by emails to ensure complete
satisfaction
. Made client records on phone calls and provided quick problem
resolution to customers
Elie-Placide Irahoza Page 2
Bilingual Helpdesk Representative
Dec 2010 - June 2011
Nielsen, Markham, Ontario
. Provided excellent customer service
. Provided technical support to customers
. Answering clients inquires by phone and emails
. Checked voicemail messages or checked the receiver system lines
. Made follow-up on memos and by emails to ensure complete satisfaction
Customer Service Representative Jan
2009 - July 2010
The Home Depot, Edmonton, Alberta
. Insuring excellent customer service
. Answering clients inquires by phone and emails
. Provided quotes of ordered products for customers
. Provided suggestions and orientations to customers when making orders
Customer Service Specialist Dec 2008 -
July 2010
Wal-Mart, Edmonton, Alberta
. Filled and arranging items on shelves
. Greeted customers and providing high quality of customer services
Bilingual Labour Market Researcher (Project) May 2008 - July 2008
Education Society of New Brunswick, Moncton, New Brunswick
. Conducted employer bilingual surveys by phone
. Cold call students, employers, employees and seniors
. Reviewed and analyze data from surveys using statistical software
. Prepared, write and present reports on findings on private citizens
information
. Invite and record participant comments or recommendations regarding
survey topic
. Recorded confidential information using management skills to compile
survey results
Researcher (Project) Jun 2007- Aug 2007
University of Moncton, Moncton, New Brunswick
. Cold call employers and private citizens to inform of study using
phone or fax
. Collected data, using methods such as interviews, questionnaires and
focus groups
. Invited and record confidential information, recommendations or
comments of participants
. Prepared, write and present reports on findings and made paper work on
exit surveys
. Conducted employer bilingual surveys on the evaluation and
marketability of graduate students of New Brunswick Community College
of Dieppe of Greater Moncton
EDUCATION
Bachelors' Degree of Business Administration - Management
Universit de Moncton, Moncton, New Brunswick
Sept 2005 - Aug 2008
Bachelor of Art (One year) French Department
St Thomas University, Fredericton, New Brunswick
Sept 2004 - July 2005
Business Management Certificate
Atlantic Business College, Fredericton, New Brunswick
Sept 2003 - June 2004
REFERENCES: Available upon request
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