Customer Service Administrative Assistant
Resume:
Sara Moshtagh
****-**** ***** **. *******, ON, M2N 6X4
Home: (416-***-**-**, Cell: (647-***-**-**
****.****@*****.***
Summary of Qualifications:
Sales Skills
• Able to accurately describe a product’s features and benefits to a customer and help
customers find what they want
• Able to maintain high standards of display & visual merchandising to ensure the store
is well presented
• Ready and able to work individually or within a team environment
• Ability to take ownership of issues and to work alone with little or no supervision
• Able to promote a store and its products through effective marketing activities such as
leafleting, word of mouth marketing, social media marketing, etc.
• Willing to work long hours including weekends and holidays
• Always smartly dressed, articulate and presentable
• Extremely organised with a high level of attention to detail
Social Media skills
• Strong knowledge of all social media platforms (Facebook, Twitter, Instagram, etc)
Design/Computer Skills
• Strong knowledge of Photoshop CS6, AutoCAD, Sketch Up and MATLAB
• Good understanding of Microsoft Office (Word, Excel, PowerPoint, etc)
Event Planning & Organisational Skills
• Academic Representative; Organized social events i.e. Christmas dinner, and outdoor
activities, i.e. paintball trip
• Personal Assistant; Answered phone calls, made appointments and organized diary
• Effectively managed my work and study by planning, multi-tasking, setting priorities and
monitoring my progress which ensures that necessary tasks get completed on tim e
Interpersonal/Communication Skills
• Being an academic representative and working in customer service enhanced
my time management, communication, negotiation and problem solving skills.
• Team Working Skills: Worked with different teams on various jobs, academic
projects and extra-curricular activities.
Education:
2013 – 2014 Memorial University, St John’s, NL
• MBA
• Learnt important marketing concepts, such as integrated marketing
communications, consumer behaviour analysis, Brand positioning and creative strategy
decisions, etc.
2009 – 2012 University of Bath, Bath, UK
• BEng Civil Engineering
• Achieved an overall average of 2:1
• Learnt important technical, design, team-working and communications skills
• Gained good writing skills, including report writing
2009 Colchester Institute, Colchester, UK
• Studied English as a second language for six months
• Scored 7.5 in IELTS
Work Experience:
I have had more than 10 other part time jobs over the years. Most of them required me to provide quality
customer service and therefore, helped me develop my interpersonal skills further while familiarizing me
with British and Canadian culture.
Sales Assistant June 2012 – Oct 2012
Traffic People. Bath, UK
• Provided quality customer service
• Since it was the first branch opening outside of London, as a part of a team it
was my responsibility to come up with different marketing ideas to maximise sales, like
building a good business relationship with neighbouring shops, organising events, building
a strong presence through social media, handing out brochures and vouchers around the
city, etc.
Placement Student/Administrative Assistant Jan 2009 – Sep 2009
Mani Kumarsi Construction Company. Tehran, Iran
• Observed the design and construction process of various projects
• Served as back-up receptionist when needed
• Performed filing, data management, data inputting, etc
• Prepared and typed meeting minutes, business letters, etc
• Organized meetings and scheduled appointments
Activities & Interests:
• I am a sociable person and get along well with people with a wide range of backgrounds.
My diverse academic background along with my multicultural experience required me to
meet and work with so many people over the years. Therefore, it has opened my eyes to
new cultures, people, ideas, values and belief systems. Reading and listening to audio-
books are two of my favourite activities. Human behaviour (Psychology) is one of the topics
that I read extensively about. Also, living within walking distance to North York Central
Library has provided me with the opportunity to have access to all the resources necessary
to hone my knowledge of marketing and advertising. I follow advertising trade magazines
such as AdWeek and Advertising Age to keep up with the latest trends and gain insight into
the industry. Other topics that I read about include psychological thrillers, crime & mystery,
serial killers and horror.
• I recently launched my own blog on Blogger called Ad-dict ( http://ad--dict.blogspot.ca). The
main focus of the blog is on analysing ads of different companies and driving information
on the chosen market communication objectives, creative strategies and the media
objectives. The most recent brand that I further explored is Blackberry.
Contact this candidate