Information Technology Management

*** ****** ******* ** ***********, OH ***** . 937-***-**** . ***********@*****.***

Ahmad QAQA

Objective :

Summary :

Responsible for designing, organizing, modifying, installing, and supporting a company's computer. Designs

and installs LANs, WANs, Internet and intranet systems, and network segments.

Primary Responsibilities :

System Administration of Active Directory, DNS, DHCP, user account management for Exchange

and other Server Environments.

Demonstrated Working Experience and knowledge of Windows servers 2008/2003, MS Exchange

Server 2008, MS TMG 2010, SQL Server 2008/2005.

Demonstrated ability to support networked printers and photocopiers.

Work with internal customers, external customers and information technology administrators to

resolve technical problems for LAN/WAN services via the helpdesk.

Assist in the deployment/dissemination of standard material, such as computer hardware/software,

applications, programs, directories, telephony, web content, publications, database content, training

materials, etc;

Ability to work in a team environment and coordinate assignments to achieve common goals.

Ability to train other staff regarding relevant work responsibilities.

Experience :

2014 - Present Nikko Enterprises Dayton, Ohio

System / Network Administrator

• Managed and maintained server and client stations.

• Implemented system transition and integrated with ecommerce and EDI.

• Maintain network facilities in individual machines, such as drivers and settings of personal

computers as well as printers.

2005 - 2014 Ministry Of Agriculture

Network / System Administrator

• Control maintenance of systems and equipment by carrying out routine tasks, such as baking

up data, monitoring network and systems, servers and peripherals, running systems

diagnostics, patch management and system optimization, removing viruses and bad data.

• Troubleshooting of personal computers. On line Support to customers concerning their

computer problems.

• Install and maintain network hardware and software.

• Configuring and troubleshooting desktops, laptops and servers

• Preparing monthly work status report and updating technology specific documents.

Accomplishments:

• Control maintenance of computers, printers, systems and peripherals, about 1750 tasks

inside the Ministry building and outside on other departments, that save over13200 JD in

2013 .

• Help designing and implementation of network infrastructure 2 department inside the

ministry,and 4 department outside

• help to negotiate hardware/software service and technical support contracts with vendors.

EDUCATION

Al Albayt University (July 2013) Mafraq, Jordan

Master Degree in Information and Communication Technology in Education.

Al-Zaytoonah University of Jordan (2011) Amman, Jordan

Bachelors Degree in Computer Information System (CIS).

Arab College (2001-2003) Amman, Jordan

Diploma in Information Technology (IT).

Training Courses :

( MCSE ) Microsoft Certified System Engineer. ( May 2006 )

( MCAD ) Microsoft Certified Application Developer. ( Aug 2006 )

English Conversation. ( April 2007 )

(MCDST) Microsoft Certified Desktop Support Technician. ( Feb 2008 )

2261: Supporting Users Running Microsoft Windows XP OS.

2262: Supporting Users Running Applications On Microsoft Windows XP OS.

Networks & Servers Management. ( March 2008 )

Cisco Certified Network Associate (CCNA). ( Oct 2008 )

A - Interconnecting Cisco Network Devices Part 1 (ICND1).

B - Interconnecting Cisco Network Devices Part 2 v1.0 (ICND2).

Deploying and Managing a Public Key Infrastructure. ( Feb 2013 )

Certified Software Tester – ISTQB Foundation Level. ( Oct 2013 )

US Citizen

REFERENCES

References are available on request.

Contact this candidate