Sales Manager
Resume:
Janice N. Laconico
* * ****** ****** ***.Cecilia Village
Talon Dos Las Pinas City. Philippines
acpuws@r.postjobfree.com
EDUCATIONAL BACKGROUND:
College
Diploma: STI – System Technology Institute College (Philippines)
Course: BS Business Management Major in Operations(4yrs)
Year: 1997-2001
Diploma: Cora Doloroso Career Centre
Course: Travel and Tourism (Vocational)
Year: 1997 ( 6months)
SECONDARY:
St. Mark’s Institute (Philippines) 1995-1996
Orchard School of Arts and Commerce(Singapore) 1994-1995
St. Francis of Assisi College System 1993-1994
PRIMARY:
Mary Johnson School (Philippines) 1992-1993
University of Perpetual Help College of Rizal (Philippines) 1987-1991
Pamplona Elementary School 1986-1987
AUTOMOTIVE ICON Inc.,Alabang
Front Desk Officer
2011-2014 December
Greet guests as they arrive and provide them with information needed
Assist in the registration procedures
Provide information regarding the hotel’s services and policies
Assist in overseeing front desk operators
Train personnel in customer services as and when required
Provide resolutions to conflicts and guests’ problems
Mazda Alabang Autospectrum Corporation
Customer Relations Officer
2009-2011
Providing prompt and professional replies to all customer feedback
Providing follow up action on passenger feedback and managing requests for compensation,
where appropriate
Co-ordinating investigations on cases with the appointed Law Firm and Head Office.
Ensuring that relevant departments are made aware of concerns raised by customers so
that they may carry out corrective action
Monitoring and carrying out analysis of customer feedback
Recording r feedback details in the Customer Relations Management Syst em for producing
management reports
Supporting the Customer Sales team in times of disruption
Mazda Alabang Autospectrum Corporation
Sales Executive
2008-2009
Fields Saturation
Demonstrating automotive functions / benefit selling.
Marketing through phone calls.
Accountable/handles clients complaints
TUV Rheinland Philippines., ISO (Certifying Body)Alabang
Assistant Sales Marketing Manager
Sept 2005-Sept 2006
Handling new and old clients.
Making quotation depending on clients requirements.
Assisting all the needs of Old or New Clients.
Telemarketing and doing Presentations.
Mariposa / Rendevouz / Makati Club (Toyama Ken) Japan
Talent Supervisor 2002-2005
Correspondence administration of all products and sales.
Enable in handling all transactions and stocks of the said club.
Explain to the employees / talents how to reduce misinterpretations of interpersonal
behaviour.
Appraise performance and reward performance that meets expectations by receiving and
giving feedbacks.
Develop new communication strategies.
Using motivational insights to formulate
Talent Background:
Quinta Classe (Womens Wear)
Excellent and latest model
Advertise new products as per the company
Promoting the latest moel of women’s couture Initiated by modeling.
Elements of Style Handled by: Mike Luciano
1997-1998
Professional Singer / Show Band
Replika Band (CONNECT Promotion) 1998-2002
Professional Singer/ Sessionist
Awards and Achievements:
Tertiary (5th / 6th )- I. T Convention Techno Fair
-
- Secondary Stage Actress
Primary Diploma (4th Honorable Mention)
-
- On job Training: ABS CBN Broadcasting Sysytem Corporation
- Product Training as Sales in : FORD mazda Phils.
Character References:
- Heidi Ortega (General/Accounting Manager TUV Rheinland Phils.)
- Dexter Co (President CEO: Mazda Alabang Autospectrum & Mercedes Benz Automotive Icon)
Personal DATA:
Date of Birth: August 12 1980
Place of Birth: Manila
Age: 35 Yrs Old
Height: 5’5
Weight: 70kgs
Nationality: Filipino
Religion: Christian
Status: Single
Hobbies: Singing, Surfing
SKILLS:
Computer Literate: Professional Write, Ms Office, MS Word
Can Sing
Can Speak 3 language: TAGALOG, English, Conversational in JAPANESE.(Hiragana)
Basic Knowledge in Automotive
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