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Customer Service Manager

Location:
Jacksonville, FL
Posted:
May 25, 2015

Contact this candidate

Resume:

Torsten Riemenschneider

***** ******** *** *, ************, FL 32218

Cell: 407-***-****

E-Mail: acpuwj@r.postjobfree.com

Summary

I have a long track record of successfully leading teams of culinary

professionals

to deliver high-quality, great tasting food. I am a dynamic, service minded and

hospitality focused professional who comes to you as a manager who can

contribute

to an unforgettable guest experience. For the last years have been employed as

a Kitchen Manager, Restaurant Manager and as Head chef, in addition to this

i also possesses a stable employment history which demonstrates an upward career

progression.

My last employer is very satisfied with my team working skills, in particular my

ability to work

with cooks, kitchen preparation staff, service stuff and senior managers. I am

someone who

does not chase trends, but instead creates my own ones. Right now i am looking

to work for a company

where hard work is rewarded and top performers move up quickly. I have all legal

papers to stay and work

in US including SSN. I can start immediately .

Highlights

Management Catering

People management Hospitality management

Events management Food hygiene

Staff development Customer service

Staff scheduling HACCP

Setting targets Planning menus

Corporate management 2 Star restaurant

experience

Setting budgets Opening new restaurant

Staff recruitment Marketing & advertising

Accomplishments

Trained stuff for preparation, set-up, and service for catering events.

Estimated amounts and costs of required supplies, such as food and ingredients.

Greeted each customer with friendly eye contact.

Inspected and cleaned food preparation areas to ensure safe and sanitary food-

handling practices.

Ensured freshness of food and ingredients by checking for quality,

keeping track of old and new items and rotating stock.

Increase in sales by 12% through better organization

Planning Restaurant / Bar Opening

Increase in sales by 21 % after the reopening

Trained Stuff in customer service

Experience

September 2012 to March 2015

FARO GmbH Goettingen, Lower Saxony

Operation manager

Customer care, controlling, quality managment

September 2011 to August 2012

Restaurant Cafe Bar Cuisine Art La Floresta, Uruguay

Kitchen manager, management assistant

Merchandise planning, budgeting, menu planning, human resource planning,

event planning, goods inspection, trained stuff

October 2008 to August 2011

Chicken Corral Neepawa, MB

Head chef

Menu design, staff training, product planning, merchandise control

September 2007 to October 2008

Restaurant Cafe de Mogan Puerto de Mogan, Canary Island

Kitchen manager

Disposition of goods, re-opening, event planning, menu design, staff training,

staffing, merchandise control, budget control

August 2006 to October 2007

Parental leave

October 2003 to August 2006

Restaurant Bavarian am Wall Duderstadt, Lower Saxony

Kitchen manager / deputy operation manager

Merchandise planning, budgeting, human resource planning, event planning,

menu planning, managing activities

June 2000 to September 2003

Hotel Restaurant Knochenmuehle Goettingen, Lower Saxony

Kitchen manager

Merchandise planning, menu design, advertising, trainee support, budget

planning, event planning

February 1995 to May 2000

Iduna//Nova Insurance Goettingen, Lower Saxony

Insurance specialist

Customer service, employee training, customer acquisition, focused on financing,

business insurance

October 1988 to April 1993

Restaurant Pfannkuchenhaus Goettingen, Lower Saxony

Head chef

Merchandise planning, event planning, staffing, menu planning, budgeting

Education

3 Years BBSIII Culinary Art School Goettingen, Lower Saxony

Chef Culinary Art

Professional education as chef.

2 Years BBSIII Einbeck Economy Einbeck, Lower Saxony

Associate of economy

Focus: inventory management, scheduling, accounting,

bookkeeping, completion

10 Years Geschwister Scholl School Einbeck, Lower Saxony

High School Diploma Economy

Languale skills

Germany-nativ, English-fluent, Spanish- basic



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