Customer Service Manager
Resume:
Torsten Riemenschneider
***** ******** *** *, ************, FL 32218
Cell: 407-***-****
E-Mail: ***-*****@*******.***
Summary
I have a long track record of successfully leading teams of culinary
professionals
to deliver high-quality, great tasting food. I am a dynamic, service minded and
hospitality focused professional who comes to you as a manager who can
contribute
to an unforgettable guest experience. For the last years have been employed as
a Kitchen Manager, Restaurant Manager and as Head chef, in addition to this
i also possesses a stable employment history which demonstrates an upward career
progression.
My last employer is very satisfied with my team working skills, in particular my
ability to work
with cooks, kitchen preparation staff, service stuff and senior managers. I am
someone who
does not chase trends, but instead creates my own ones. Right now i am looking
to work for a company
where hard work is rewarded and top performers move up quickly. I have all legal
papers to stay and work
in US including SSN. I can start immediately .
Highlights
Management Catering
People management Hospitality management
Events management Food hygiene
Staff development Customer service
Staff scheduling HACCP
Setting targets Planning menus
Corporate management 2 Star restaurant
experience
Setting budgets Opening new restaurant
Staff recruitment Marketing & advertising
Accomplishments
Trained stuff for preparation, set-up, and service for catering events.
Estimated amounts and costs of required supplies, such as food and ingredients.
Greeted each customer with friendly eye contact.
Inspected and cleaned food preparation areas to ensure safe and sanitary food-
handling practices.
Ensured freshness of food and ingredients by checking for quality,
keeping track of old and new items and rotating stock.
Increase in sales by 12% through better organization
Planning Restaurant / Bar Opening
Increase in sales by 21 % after the reopening
Trained Stuff in customer service
Experience
September 2012 to March 2015
FARO GmbH Goettingen, Lower Saxony
Operation manager
Customer care, controlling, quality managment
September 2011 to August 2012
Restaurant Cafe Bar Cuisine Art La Floresta, Uruguay
Kitchen manager, management assistant
Merchandise planning, budgeting, menu planning, human resource planning,
event planning, goods inspection, trained stuff
October 2008 to August 2011
Chicken Corral Neepawa, MB
Head chef
Menu design, staff training, product planning, merchandise control
September 2007 to October 2008
Restaurant Cafe de Mogan Puerto de Mogan, Canary Island
Kitchen manager
Disposition of goods, re-opening, event planning, menu design, staff training,
staffing, merchandise control, budget control
August 2006 to October 2007
Parental leave
October 2003 to August 2006
Restaurant Bavarian am Wall Duderstadt, Lower Saxony
Kitchen manager / deputy operation manager
Merchandise planning, budgeting, human resource planning, event planning,
menu planning, managing activities
June 2000 to September 2003
Hotel Restaurant Knochenmuehle Goettingen, Lower Saxony
Kitchen manager
Merchandise planning, menu design, advertising, trainee support, budget
planning, event planning
February 1995 to May 2000
Iduna//Nova Insurance Goettingen, Lower Saxony
Insurance specialist
Customer service, employee training, customer acquisition, focused on financing,
business insurance
October 1988 to April 1993
Restaurant Pfannkuchenhaus Goettingen, Lower Saxony
Head chef
Merchandise planning, event planning, staffing, menu planning, budgeting
Education
3 Years BBSIII Culinary Art School Goettingen, Lower Saxony
Chef Culinary Art
Professional education as chef.
2 Years BBSIII Einbeck Economy Einbeck, Lower Saxony
Associate of economy
Focus: inventory management, scheduling, accounting,
bookkeeping, completion
10 Years Geschwister Scholl School Einbeck, Lower Saxony
High School Diploma Economy
Languale skills
Germany-nativ, English-fluent, Spanish- basic
Contact this candidate