Customer Service Security
Resume:
SCOTT BERGERON
WWW.LINKEDIN.COM/IN/SCBERGERON
***************@*****.***
Qualifications Summary
• Over 20 years of experience in Computer Systems and Information Technology including
Information Assurance, LAN/WAN administration: building, designing and configuring networks,
helpdesk management, computer upgrades and repair in a Windows 7 and legacy environments;
Windows Server administration.
• SECRET SECURITY CLEARANCE (Active)
CORE COMPETENCIES
• Strategic Planning • Organizational Leadership • Cross Functional Teaming • Data Security
• Special Projects • Logistics • Program Management • Critical Problem Solving • Coaching /
Mentoring
CERTIFICATIONS
• Certified Information Systems Security Professional (CISSP) • CompTIA A+ (A+) •
CompTIA Network+ (NET+) • CompTIA Security+ (SEC+) • Fiber Optics Installer • VMware
Certified Associate Data Center Virtualization • VMware Certified Associate Cloud • Blue Coat
Certified Proxy SG Professional
TRAINING
• Cisco Certified Network Associate (CCNA) Routing and Switching Boot Camp • Host
Based Security System (HBSS) Boot Camp • Certified Information Systems Security Professional
(CISSP) Boot Camp • Enterprise Mission Assurance Support Service (eMASS)
SKILLS
• Q-Tip Scanner • Symantec Endpoint Protection • McAfee • Microsoft Exchange • GFI Languard •
Patch Management • Active Directory • Project management • Government • System Administration •
Leadership • Microsoft Office • Troubleshooting • Microsoft Windows 7, Vista, and XP • Project Planning •
Information Assurance • Microsoft Word • Microsoft Excel • Analysis • Windows Server • Customer Service •
PowerPoint • Customer Support • HBSS • eEye Retina • Command Cyber Readiness Inspection (CCRI) •
Security Technical Implementation Guidelines (STIGs) • Cisco • System Update Server (SUS)
WORK EXPER I ENCE
U.S. ARMY, SAN ANTONIO, TX - Information Systems Support Supervisor June 2011 - Present
• Monitored and enforced implementation and compliance to published policies and standards for
management and security of a global communication network.
• Reviewed, analyzed, and tracked compliance and reporting of Unauthorized Disclosure of Classified
Information incident throughout the assigned area of responsibility and provided recommendation to mitigate
incidents.
• Conducted Pre-Command Cyber Readiness Inspection (CCRI) assessments under the direction of
United States Cyber Command (USCYBERCOM); Enhanced Inspection Program to Identify and remediate
vulnerabilities across the network.
• Performed site audits and assessments utilizing published policy, DISA STIGS, DISA GOLD DISK,
RETINA and other test tools.
• Monitored the execution of base level and enterprise services; identified and recommended
appropriate structures and process in place to ensure delivery of C4IM services across the 43
installations and 90,000+ customers; advised leadership on efficient improvement strategies.
• Served as the Network Modernization team lead for Joint Base San Antonio and Fort Polk,
replaced over 2,500 end-user building switches.
• Trained Information Assurance personnel at Fort Hood on the functionality of Retina
Network Security Scanner, reducing network vulnerability scan time by 50%.
• Assisted 15 Military Installations with Enterprise Email migration; resulted in successful
migration of over 150,000 users with minimal interruption of service.
• Key participant in planning 30,000 switches life cycle plan throughout the area of
responsibility.
• Provided technical assistance to Fort Leavenworth during the pre-CCRI; as a result, Leavenworth
received 90% on DISA level inspections.
U.S. ARMY, HONOLULU, HI - Information Systems Support Supervisor March 2010 - June 2011
• Served as IT Support Supervisor for the Pacific Theater Network Operations Security
Center (PAC-TNOSC). Supervised the tracking, monitoring, troubleshooting, and reporting of over
30,000 users and 20,000 computer systems throughout the Pacific Theater.
• Utilized his vast array of knowledge and experience to complete the crucial Information
Assurance task of scanning 26 Domain Controllers and 15 critical servers using the Q-Tip
vulnerability scanning tool; ensured DoD security compliance.
• Aggressively maintained 48 secure IT systems valued in excess of $392,000 resulting in
100% operational readiness.
U.S. ARMY, KILLEEN, TX - Information Assurance Staff Supervisor October 2005 - February 2010
• Developed the Division’s 8570 Information Security Tracking and Training Program.
• Oversaw the Information Assurance Vulnerability Management (IAVM) program. Acknowledged all
Information Assurance Vulnerability Alerts (IAVAs). Ensured System and Network Administrators applied
required patches to assigned components. Frequently reviewed vulnerability scan results for verification of
compliance.
• Managed a Systems Update Server (SUS) that provided updates to more than 5000 computers
throughout the area.
• Tracked reporting and compliance to Information Assurance Vulnerability Alerts (IAVA); Scanned,
monitored, detected, and eradicated identified security vulnerabilities for assigned systems.
• Utilized automated vulnerability assessment tools (e.g. Gold Disk, STIGs, Retina, Symantec, HBSS
etc.) to detect security vulnerabilities on network-connected systems; interpret the results, and make risk
mitigation recommendations to ensure corrective action to restore compliant operational service is
accomplished.
• Served as Information Assurance Staff Supervisor and System Administrator for a Corporate
Office which operated in Texas and in diverse/austere international environments. Provided
administrative and technical network services to 10,000+ employees on a broad spectrum of
information security.
• Maintained 100% accountability of over $6 million of classified computers, servers, and
automation devices.
• Managed a Corporate Information Assurance Helpdesk of 10 personnel which completed
900 work orders and remediated over 1,500 virus computers during a virus outbreak, resulting in
minimal downtime.
• Served as the Dell Direct technician ordering, replacing and repairing over $4 million in
computer parts to multiple Corporate Headquarters.
• Served as the Helpdesk Supervisor of 10 personnel imaging over 5,000 computers, creating
over 15,000 active directory user accounts and completing over 1,000 work orders.
ED UCAT ION
EXCELSIOR COLLEGE, ALBANY, NY
Completed coursework towards Information Systems Security, July 2009
• Completed Intermediate Leadership and Management Development Course
• Completed Basic Leadership and Management Course
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