Customer Service Representative
Resume:
WAYNE HEIRWEGH
E-mail: *****.********@*****.***
OBJECTIVE: To obtain a position as Order Entry Clerk!
Professional skills summary
. 10+ years of experience in providing customer service and
administrative duties in promotions, office setting and the non-
profit sector
. Proven ability to build positive rapport with customers, colleagues
and senior management providing clear information on products and
services
. Detail oriented professional with strong communication skills both
written and verbal
. Strong time management skills and able prioritize job duties
. Team player who can comfortably work independently or with a team
. Efficiently solves problems in a timely manner
. Proficient with computer applications: MS Office, Excel, Access,
PowerPoint, Sage (Business Vision), Simply Accounting, Great
Plains, SAP and customized Business Applications programs
RELEVANT SKILLS
Administrative:
. Prepared financial statements, accounts reconciliation, handling
accounts payables duties, cost accounting, analysis for budgetary
preparation, accounting projects, forecasting cash flow
. Invoicing sales orders in a busy office environment and mailed them
to the customers
. Accountable for physical inventory, input/expedited purchase
orders, completed daily million dollar sales reports, bank
reconciliations and daily bank deposits
. Assisted Controller with month and year-end financial reporting
. Performed all aspects of managing G/L accounts, A/P and office
administration in accordance to GAAP
. Performed job costing for adhoc projects, timekeeping duties for
payroll purposes and created special reports for the company's
project and senior management
. Compiled statistical market research reports, statements, physical
inventory counts and summaries related to clients' accounts on
their promoted products and company's pay and benefits accounts
. Investigated and problem solved about 10% of the total irregular
client transactions in order to prevent fraud and anti-money
laundering on a daily basis
. Administered office phone lines and directed calls to appropriate
staff
. Reconciled daily cash receipt reports over $1000.00
. Performed office admin tasks including filing personnel files,
ordering / receiving office supplies
Customer Service:
. Prepared products for customers sampling, track samplers, and
compile reports
. Completed copious amounts of journal entries and monetary
transactions on a daily basis as a CSR
. Consistently trained and updated on new RBC and government
compliance procedures
. Performed product demonstrations in public settings and provide
product information
. Trained and supervised co-workers on business procedures, policies
and demonstration presentation
. Provided 100% customer satisfaction with all phone and drop in
inquiries
. Compiled and verified hundreds of membership records for Childcare
Tax Credit
. Handled customer service inquiries and performed soft selling
techniques to increase product sales
. Sampled and displayed consumer products at local supermarkets
WAYNE HEIRWEGH
E-mail: *****.********@*****.***
WORK EXPERIENCE
Lead Ambassador-Product Demos LAUNCH Limited, Various Locations in
GTA 2010-Present
Information Clerk / Admin John Noble Home, Brantford
2013
Customer Service Representative Brantford Family YMCA (Work Placement)
2012
Professional Recruiter FEP Search Group, Toronto (Contract)
2011
Customer Service Representative Royal Bank of Canada, Simcoe (Contract)
2010
Product Merchandiser Instore Focus Inc., Simcoe
2009-2011
Project Coordinator Barclay Construction Group, Hamilton
2006 - 2007
ADDITIONAL WORK EXPERIENCE
Temporary Caretaker, General Assembler, General Office Clerk, Accounting
Clerk
EDUCATION & PROFESSIONAL DEVELOPMENT
CHRP Designation 2008-
2012
Ongoing Schooling/Work Experience
WHMIS Training 2011
Volunteer-Canadian Mental Health Assoc., Simcoe, ON Branch
Toastmasters' Success Leadership Series
2009-2010
Developing Your Leadership Skills Pt. 2 Program
Human Resource Management Certificate 2007-
2008
Mohawk College of Applied Arts and Technology
Human Resource Generalist, The Amity Group
2008
Co-operative Education Placement
RFERENCES AVAILABLE UPON REQUEST
Contact this candidate