Manager Customer Service
Resume:
Amy R. Myers
Stoutsville, Ohio 43154
Phone: 740-***-****
***.*********@*****.***
SUMMARY: I have 25 years with expertise in operations management including the
process
of ensuring orders are picked and processed daily. Transportation experience working
with LTL carriers for
Routing and scheduling. Lean Manufacture, experience including conducting training
classes and all new hires training. Also experience in Compliance working with several
state agencies’ to follow the policy and procedures. Also Compliance experience
ensuring the warehouse is compliant with the DEA, FDA, BOP and state regulatory
agencies.
PROFESSIONAL
EXPERIENCE
12/2013-5/2015 Sears Holdings, Groveport, Ohio
Logistics Manager:
- Manage all operations to include picking and packing.
-Audit orders
-track orders and resolve issues
-Fix customer errors
-Set up new hire training
-Work with associates to help increase production
3/2011-12/2013 Menlo Worldwide Logistics, Pataskala, Ohio
Logistics Manager:
- Manage all outbound operations to include picking, packing, customer service, LTL
loads, scheduling, routing, Lean Manufacturing
-. Conduct new hire training orientation and Lean Manufacturing classes.
- Participate on weekly conference calls with the customer to ensure orders are being
prepared and scheduled for shipping.
-Communicate with the carriers and drivers concerning scheduled pickups. These
include FedEx Freight, Saia, Estes, Pitd Ohio, UPS Ground, FedEx ground. Manage
multisport area which handles large pickups for store DC’s to include Dick’s Sporting
Goods, Amazon, Sports Authority and on line orders.
- Work closely with temporary agencies conducting interviews with potential new
associates. Turn in weekly payroll and track daily hours of associates.
-Work with associates to help increase production
-Participated in a Kaizen event; overseeing the Lean Team
9/2010- 3-2011 Exel Logistics Toys R Us Account, Groveport, Oh
Seasonal Operations Supervisor:
- Managed 60+ direct reports for the peak season in the pick towers
- Conducted new hire meet and greet meetings
-Tracked daily production using LMS
-Tracked daily attendance using Kronos and Red Prairie reports
-Monitored hourly production of associates in the pick tower and posted results
-Conducted daily meetings with associates to communicate the daily production goal as
well as HR information, Safety topics and concerns
-Managed labor to help reduce hours as needed for business volume
1/2010-9/2010 Butler Schein Animal Health Supply, Columbus, Oh
Assistant Branch Manager:
-Monitored inventory control including 55,000 sku's
- Managed 40 direct reports
- Maintained reports consisting of accuracy, production, loss and damaged product
- Provided training for new recruits speeding profitability
-Managed damaged and out of date product working with vendors to receive credit for
returned product
- Communicated and tracked weekly errors of associates by setting up a statistic board
where errors were posted
-Managed the warehouse operations while the Manager was off
2/2009-1/2010 Ryder Integrated Logistics Groveport, Oh
Operations Manager:
-Managed 3rd shift associates being the only management on shift
- Maintained reports for productivity, accuracy, inventory control
- Managed picking, packing of orders
-Worked with carriers on picking up loads
1/2008-2/2009 Kalstar Enterprises- Rocky Brands Account, Logan, Oh
Operations Manager:
- Supervised associates in picking and packing of orders
-Worked with customer to ensure satisfaction
-Conducted daily meetings
-Trained new associates on equipment to include order picker and rider pallet jack
-Helped to set up a new process of packing product to prevent damage
-Oversaw the setting up of bubble wrap machines
8/1997-1/2008 JCPenney Distribution Center, Columbus, Oh
-1997-1998; order filler, 150 production, picked orders
- 1998-2000; Returns Supervisor; supervised associates in processing returned
merchandise
-Inspection of merchandise
-Quality Circle Chairperson
-Monitored APR’s (associate performance record) which included attendance, production,
accuracy
-2000-2002; Packing Supervisor; supervised the packing of orders
-Monitored APR’s
-2002-2006; Tower Supervisor; supervised the running of the pick towers and the
primary area
-Monitored APR’s
-2006-2008; W-Area Schedule Supervisor
-Managed associates in the daily picking of orders
-Monitored APR’s
-Safety Team Chairperson
EDUCATION
1990-1992 Southeastern Business College Lancaster, Oh
Associate Degree- Business Administration
SKILLS: In house TMS training courses, In house training for LMS, Kronos, Citrix,
Red Prairie reports, Train the Trainer certification- OKI Systems, PKMS, WMOS, JBA,
WM, LMS, RF scanners, forklift, cherry picker, rider pallet jack, Lean manufacturing,
Safety Team Chairperson, Quality Circle Team Leader
Contact this candidate