Customer Service Representative
Resume:
profile A tenacious and passionate natural leader, recognized
throughout a steadily advancing, politically active career
for dependable work in solid management and coordination
seeks to leverage extensive experience to secure a role
within a progressive organization. Has a knack for quickly
building, confidence, trusts, and respect amongst staff and
management teams to streamline work processes and improve
public sector operations. A proven "multi-tasker" who pays
meticulous attention to detail and accuracy in an effort to
improve business, political or social operations. Adept at
diplomatically responding to challenging situations,
diffusing conflict, and upholding a high level of
professionalism in all interactions agencies, officials,
representatives, community groups,& the general public.
Motivated self-starter with a reputation for proficiency,
hard work, and reliability.
Skills & Over 5 years' experience providing customer service and
Abilities administrative support to staff and clients in the private
sector
Knowledge of various CRM and database systems including but
not limited to QuickBooks, Bullhorn Etc.
Experienced in identifying the most effective mode of
communication for a multicultural, diverse setting and
implementing the appropriate framework in every task
undertaken
Skilled in strategic planning, recruiting and employment
mentorship
Strong multitasking, leadership and time management skills
Fluent written and oral communication skills
Proficient in Power Point, Word Perfect, Excel, Outlook,
Internet and E-mail
Experience CUSTOMER SERVICE REPRESENTATIVE - CUSTOMER RELATIONS
General Motors Hogan Chevrolet Limited
JUNE 2009 - PRESENT
Assist with development of new customer-facing and internal
documentation
Supervise office maintenance and prepare daily and weekly
reports for site manager with respect to scheduled
employment
Assist and receive payment, and composed receipts
accordingly
Provided clerical and reception support to staff and clients
Review, screen and distribute incoming and outgoing mail;
prepare, compose and ensure timely responses to a variety of
routine written inquiries
Received, directed and relayed telephone, fax and e-mail
messages
Organized and maintained the filing system, and filed all
correspondences into appropriate folders
Maintained high quality of services to clients with various
levels of inquiries
Provided information to clients concerning ongoing
correspondence
Composed and edited internal and external correspondence and
memoranda to various levels of management, clients and
companies
Participated in planning and coordinating marketing
campaigns to existing and new accounts
INTERNSHIP - SOCIAL MEDIA MARKETING CORDINATOR
Epilepsy Durham Region
SEPTEMBER 2014- APRIL 2015
Work closely with global agents, staff and candidates to
proceed with required project at hand
Connect with service providing agencies and employers to
identify related needs and create supports, including but
not limited to informational workshops etc.
Communicating with employers to facilitate a smooth
integration process
Actively recruit exceptional candidates, and network through
industry contacts, association memberships, trade groups and
employees
Proactively and systematically pursue new business
opportunities to widen our candidates prospects
Assisted with the preparation of social media platforms, the
distribution of marketing material and analyzed competitor
marketing strategies.
VOLUNTEER - ASSISTANT COACH
Olympic Flame Soccer Club
JUNE - AUGUST 2006
Coordinated tournaments and facilitated fundraising events
to build awareness and sponsorship
Organized correspondence and documentation to coordinate
travel events
Education CHATERED FINANCIAL ANALYSIS Candidate
2015
Level 1
UNIVERSITY OF ONTARIO INSTITUTE OF TECHNOLOGY
2015
Bachelor of Commerce In Honors: General Business
CENTENNIAL COLLEGE INTITUTE
2013
Business Finance Program
References availabe upon request
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