Customer Service Manager
Resume:
E ric R Paul
**** *. ********** *****, ********, I N 46157 317-***-**** ********.***@*****.***
Summary of Qualifications:
• Excellent communication skills with team members and cutomers
• Capable of working in a team environment or independently
• Self-motivated professional with excellent project management skill
• Demonstrate the capacity to understand problems, strategize a course of action, and create
systems to produce productivity
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Education:
M y Computer Career
I ndianapolis, I N
I nformation Technology T raining
I n-Progress
• Certifications in porgress are MTA (Security Fundementals), MCTS (Windows Server
2008 Active), MCTS (Windows Server 2008 Network), MCITP (Server 2008
A dministrator), MCTS (Windows 2008 Applications Infrastructure), MCITP (Windows
Server Enterprise Administrator)
C ertifications
• Adobe Photoshop Certified
2010
• CompTIA A+
2014
• MTA 98-366 Network Fundementals
2015
• CompTIA Network +
2015
• MTA 98-349 Windows OS Fundementals
2015
• MCTS Windows 7, Configuring 2015
• Microsoft Certified Professional 2015
• MTA 98-365 Server Administration Fundementals
2015
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Perfessional Skills & Qualifications:
• Clean Installation, Upgrade, and M igrationg of Operating Systems
• Installing, Maintianing, and Upgrading Hardware, Software, and Peripherals
• Troubleshooting and Break-Fix Skills
• Network Configuration, Maintenance, and Analysis
• Vi rtualization Configuration and Maintenance
• Windows Firewall and Anti-vi rus Configuration and Maintenance
_
Customer Service & Teamwork:
• Presented complex information to customers in an easy to understand way that is friendly
for business
• Investigated customer issues quickly so a solution could be found before i t was escalated to
a h igher level
• Provided t raining for all employees on sales, customer service, problem solving, phone
scripts, and software database
• Collected money, balance register drawers, maintained nightly stat sheets, and disbursed
money to vendors and employees; with the ability to do basic accounting and t ransactions
• Plan and implement stratagies to increase productivity and monitary income; increased
companies income from the previous month by double
Employment H istory:
M y Computer Career
I ndianapolis, I N
I T Assistant ( Inte rnship)
A pril 2015
• Helping out instructors with different task around the school
• Tutoring and mentoring other students in subjects that I have passed
• Learning and growing with hands on experience in Networking and Server Administration
• Helping students out with class labs
Dell
Carmel,IN
Desktop Technician
M arch 2015
• Windows 7 Installation, Upgrade, and Migration
• In teract with vendor support contacts to resolve technical problems with desktop
computing equipment and software
• Maintain and resolve issues on LAN/WAN, VoIP telephone, Biometric, Video systems and
other computing equipment
• Time Management for resolving submited User Tickets
AAA
I ndianapolis,IN
PC Setup Technician Janurary 2015 to
J anurary 2015
• Setup and configuring of computers
• Troubleshooting In ternet and Network Connections
• Setup and test printers and other perripherals
• Run network cables and set up switches
Indiana Martial Arts
Mooresville, I N
Day Shift Manager August 2013 to
October 2014
• Handling Finances, Stat sheets, and Cash outs
• Computer and Printer maintenaince
• Graphic Design for In-house f l iers and Outside Marketing
• Employee Tracking and Payroll
Elbert Construction
Noblesville, I N
Sales Representitive M ay 2013 to
A ugust 2013
• Customer Service
• Sales Presentations
• Extensive Follow up with customers, sub-contractors, and insurance companies
• Job order t racking
Indiana Martial Arts Mooresville &
Camby, I N
Manager of Operations September 2009 to
M ay 2013
• Training and development of new and existing staff members
• Customer Service and handling customer concerns
• Co-ordianting and planning monthly marketing
• Public relations with other business and with schools
Contact this candidate