Nancy L. Hillman

*** ***** ***.

Billings, MT ***05

406-***-****

acpuqg@r.postjobfree.com

Objective: Im an experienced dynamic mature professional in business and hotel administration. I have strong organizational and communications

skills with attention to details. I follow up, along with exceptional client service skills. Im responsible for effectively leading and managing all aspects

of the office and for delivering results that contribute to the mission and overall success of the company by accomplishing performance objectives

focused on driving sales and profitability. Im very much a highly motivated selfstarter with the desire to build a long term future. My focus would

be on building new business while effectively maintaining existing accounts and maximizing revenues. Im computer literate and efficient with

Outlook, Word, Excel, and 2 different sales programs. I excel in a fast paced and stressful environment, I have excellent time management skills and

the ability to multitask, and I have a strong drive to succeed.

Education: New Berlin Central School New Berlin, NY High School Diploma 1982

Delaware Chenango Madison Otsego VoPro Center Norwich, NY 19801982

Morrisville College Norwich, NY 1996 I semester

Long Island Business Institute Commack, NY 16 week class certificate

Professional Experience::

Founder: Ash Bri HillTop Consulting, Billings, MT 20012015

I have been setting benchmarks in Secret Shopper since 2001. I know how crucial the need for validated and verified

i nformation is in order to stay on the cutting edge of marketplace innovation. Information flows across the internet

a re at lightning speeds now and harnessing that f low defines business growth.

Executive assistant to President/CEO Curb Box Specialists Billings, MT

I was responsible for the effective coordination and follow-through of the activities and commitments of the President/CEC by

producing and managing an integrated master calendar of key events, dates, and deadlines that are critical to the conduct of the

organizations business.

I managed the flow of information; including a high level of very sensitive material and highly confidential in nature, with a high degree

of discretion, via phone, email, inter-campus, and US mail to the boards of directors, committees, councils, management, staff, residents

and families, public, vendors, and other organizations.

I coordinate the meetings and agendas

I was responsible for ensuring smooth and successful meetings that are associated with the responsibilities of the President/CEO. This

includes the overall arrangements and details of scheduling meeting rooms, preparing agendas, catering menus, room set-up, and

equipment needs.

I created correspondence, reports, and other materials; coordinating travel arrangements, assisting with projects, ability to manage all

aspects of mailings, etc.

I was responsible for the overall organization and day-to-day needs of the Office Suite, including the coordination of office supplies,

space, equipment.

I maintained President/CEO direct report personnel records and documents; including records or reports required by local, state, and

federal agencies.

Facilitates regularly scheduled meetings with fellow administrative professionals throughout the organization in order to foster

administrative support efficiencies and effectiveness

Director of Sales & Marketing Grand Williston Hotel & Conference center Williston, ND

The Grand Williston Hotel has 147 rooms and over 12,000 square feet of convention space. I was in sales & marketing and catering departments. I

plan and implement sales, marketing and product development programs, targeted toward existing and new markets by performing the following duties

personally or through subordinates. I develop and implement strategic marketing plans and sales plans and forecasts to achieve corporate objectives

for products and services. I develop and manage sales/marketing operating budgets. I plan and oversee advertising and promotion activities including

print, online, electronic media, and direct mail. I develop and recommend product positioning, packaging, and pricing strategy to produce the highest

possible longterm market share. I achieve satisfactory profit/loss ratio and market share in relation to preset standards and industry and economic

trends. I ensure effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within

designated budgets. I oversee and evaluate market research and adjust marketing strategy to meet changing market and competitive conditions. I

monitor competitor products, sales and marketing activities. I establish and maintain relationships with industry influencers and key strategic partners.

I guide preparation of marketing activity reports and presents to executive management. I establish and maintain a consistent corporate image

throughout all product lines, promotional materials, and events. I direct sales forecasting activities and sets performance goals accordingly. I direct

staffing, training, and performance evaluations to develop and control sales and marketing programs. I direct market channel development activity and

coordinates sales distribution by establishing sales territories, quotas, and goals. I represent company at trade association meetings to promote

product. I met with key clients, assisting sales representative with maintaining relationships and negotiating and closing deals. I coordinate liaison

between sales department and other sales related units. I analyze and control expenditures of division to conform to budgetary requirements. I assist

other departments within organization to prepare manuals and technical publications. I prepare periodic sales report showing sales volume, potential

sales, and areas of proposed client base expansion. I review and analyze sales performances against programs, quotes and plans to determine

effectiveness.

General Manager Howard Johnsons K Diamond Hotel group Billings, MT

K Diamond hotels have twelve hotels in its management group with brand names choice, Marriott and Wyndham.

I function as the primary strategic leader of the hotel with responsibility for all aspects of the operation, including guest and associate satisfaction,

human resources, financial performance and sales and revenue generation

I analyzing business results and working with the leadership team to develop effective strategies to address needs. I make key decisions and

overseeing execution, removing obstacles to success and ensuring appropriate resources are available to achieve business results.

I ensue brand standards are met with the objective of meeting or exceeding guest expectations; communicating followup actions to the team as

necessary

I drive the sales culture in the hotel through active involvement in the sales process, including encouraging the leadership team to develop effective

revenue management strategies and setting aggressive goals that will drive the propertys financial performance.

I prepare an annual budget and business plan in collaboration with appropriate department heads to ensure the smooth operations of the hotel, set

financial goals and plan expenses

I monitor actual sales and revenues to determine variance and assess goal accomplishments

I create an environment in which all associates have the ability to reach their full potential

I ensure that all associate and business decisions are in line with Evolutions Mission, Values and Guiding Principles

Sales Manager Billings Hotel and Convention CenterBillings, MT

I conduct direct selling activities in accordance with assigned sales activity and room night production goals. I provide knowledge of and practice

effective telemarketing and outside call skills such as proper phone technique, lead referrals, and hotel information. I make productive sales calls,

cold calls, I am able to properly qualify prospects, and I submit weekly and monthly activities reports to my GM owners. I enjoy representing Billings,

MT at all of my trade shows and site visits. For my site tours or events, I maintain a close working relationship with all members of other departments

within our hotel. I determine demand potential, presently I feature and benefit that match prospect needs, gain next step commitment and be an

effective closer. I provide experience in customer service field; experienced in SMERFE, Corporate, meeting/convention, tour & travel and special

events love planning weddings and special events. I am highly energetic with excellent people skills. I maintain and build relationships with existing

accounts, while aggressively developing new business. I am a selfstarter with the ability to multi task and have a flexible schedule to meet client's

needs. I am a team player and develop a strong bond with existing staff. I prepare proposals and sales contracts. I participate in special projects or

assignments as needed; I am enrolled in the MOD program. I do sales calls all around the Montana area I love to travel. I prepare and present formal

bid presentations to organizations; I verify group bookings with letter of intent. I enjoy working with groups from start to finish, planning of the 2014

Bridal show. I develop and set revenue sales and marketing strategies for the hotel to ensure plans are implemented, results are monitored and sales

goals are achieved. Regularly sell hotel rooms, meeting rooms and food and beverage through direct client contacts.

Front Desk Manager Billings Hotel and Convention CenterBillings

Manage the Front Desk, the hotel has 236 rooms, and I manage a staff of 10 front desk clerks, schedule, and internet. I ensure efficient guest

registration, check out and telephone service. I observe front desk agents and ensure that established procedures are completed in accordance with

policy and procedure. I observe front desk and telephone attendants and ensure that their duties are completed in accordance with established policy

and procedure, proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely

basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a

courteous and professional manner, and ensure follow through. I direct and train front desk staff and operators. I assist in newhire and ongoing

training. I direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and

according to schedule. I review current day expected arrivals and check all VIP and special request reservations to ensure that they are preregistered,

blocked properly and other departments are notified of room assignment. I review the daily room availability and inform staff. I check status of

departures on a daily basis. I relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front

Office Manager. Ensure all necessary reports and forms are completed daily. I maximum responsibility required for directing the activities of all

Front Desk Agents. I maintain a moderate amount of responsibility for guiding and assisting all Supervisors and Lead staff. Im responsible for a

moderate amount of the planning, directing, controlling, organizing, and staffing activities of the hotel. I have a maximum amount of responsibility for

addressing and resolving guest complaints. I belonged to the MOD program

Assistant General Manager Super 8 Kinseth Corporation Billings, MT

I coordinated the activities of hotel personnel as directed and provided support to the General Manager, Assigned duties to staff and observed

performance to ensure adherence to hotel policies and established operating procedures. I provide training, including safety training, to staff. Selected

or assisted in the selection of hotel staff and completed all new hire paperwork. I review employee performance and conducts personnel actions such

as disciplinary actions and terminations. I maintained accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration

cards, reservation cards, direct bills, credit cards, and IRS. Conducted and assisted in conducting staff meetings. Adhered to all franchise and company

procedures and regulations as well as standard operating procedures. Received and resolves or assists in resolving guest complaints and employee

issues. I perform functions of the General Manager in his absence. Covered shifts in all departments when employees were on vacation or sick,

covered night audit shifts. I correspond with group and travel agents to answer special requests for rooms and rates. Made cold calls for sales also

went to local business to make special room rates for their business. I assist with sales and marketing efforts as directed. I answer inquiries pertaining

to hotel policies and services. Assisted General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines.

All other duties assigned by GM

Dude Rancher Lodge Director of Sales & Marketing/Assistant General Manager Billings, MT

I manage the sales department; I have driven sales and marketing acumen. Im energetic, proactive, and take calculated risks, and persevere to attain

goals. I pose an extensive knowledge of sales, marketing, revenue management and budget analysis capabilities with a demonstrated ability to apply

these principles and methods through strategy and tactics. I have a thorough understanding of hotel revenue management. I have knowledge of total

hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory

management). I have administration and management capabilities with fiduciary responsibilities. Knowledge of business and management principles

involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people

and resources. I have leadership qualities. Im skilled at building a cohesive team and facilitating goal accomplishment by aligning individual and

team actions with strategies and plans to drive business results. I have the ability to inspire confidence and gain respect of hotel team, industry

partners, competitors, and owners. I am service orientation. I have knowledge of principles and processes for providing customer and personal

services. I have a can do altitude for the customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Dude Rancher Lodge Front Desk Manager/Restaurant Manager Billings, MT

started housekeeping schedules, I greeted and completed established checkin procedures for arriving guests on a daily basis, using computerized

methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (checkout) on a daily basis by following

established manual and computer procedures in order to close guest accounts and open the room for the next sell. Guest service is my number one

factor at work, maintain lobby operations, responding to guest inquiries and complaints, manage employees and assist guests. I have a can do attitude

and our guests are priority #1. I regularly calculate and post monies, receipts, guest accounts and other forms of credit using accurate, proper cash

handling methods and established procedures in order to present the customer with timely and precise hotel charges upon checkout and maintain

accurate hotel records. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel

rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Put daily menu on Facebook

and check our Trip Advisor reviews. I maintain excellent customer relations by keeping abreast of all inhouse and area functions in order to answer

questions and concerns with timely and knowledgeable responses, in person and on telephone. I operate the PBX equipment by accepting incoming

calls, assisting outgoing calls, scheduling and setting wakeup calls, control cash transactions at the front desk and maintains complete responsibility

for personal bank deposits and coin order. I maintain a friendly, cheerful and courteous demeanor at all times. Process all guest mail, messages and

faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the

most timely and accurate method possible. Contribute and maintain established information and communications sources such as department and

front desk log books in order to enhance department communications and operations. I provide assistance to other employees and departments to

contribute to the best overall performance of the department and the hotel.

Silo City Club Howard Johnson Norwich NY Night Manager, Sales Manager and Bar Manager General Manager

Continuing education

Yankee Dental Conference (Boston, MA)

New York Dental Conference (New York City, NY)

Onondaga Dental Conference (Syracuse, NY)

Medical emergencies (Onondaga Dental Conference)

Accounts Receivable Collections

Office Management

Medical Terminology course

Ask Doug Seminars

SRA management course/ Chesapeake Dental Conference (Maryland)

Notary Public for the State of Montana since 2008still

Montana Dental Conference (Helena, MT)

References on request

Contact this candidate