Business Analyst, Content Writer, Customer Service Excutiv

S. ARUNACHALAM

Mobile #: 770-***-**** E mail: *.***********.***@*****.***

Career Objective:

To pursue a challenging career and be part of a progressive organization that gives scope to enhance my

knowledge and skills with sheer determination, dedication and hard work.

Functional Knowledge:

• Work experience both in BPO and software industries.

• Fine knowledge in MS Office, Photoshop and many other softwares.

• Good Communication skill.

• Willingness to take responsibilities.

• Quick learner with interest and ability to master new technologies.

• Self motivated team member who enjoys sharing new ideas and mentoring other employees.

Professional Experience:

Organization : Ambeesoft Technologies, Chennai

Designation : Software Engineer

Period : 06 Sep 2007 to 27 Feb 2009

Nature of work : Developing and debugging a matrimonial website named letmemarry.com

Organization : Info Network Management Company Private Limited, Chennai

Designation : Data Entry Operator

Period : 19 Nov 2009 to 28 Jul 2010

Nature of work : Entering data for Call Ezee and Yahoo! Local search

Organization : ATOS BPO, Chennai

Designation : Senior Officer (O2 Grade)

Period : 01 Aug 2010 to 27 Jun 2013

Process name : SMS (Siemens Metering Services)

Team name : MOP DTA (Meter Operator, Data Transfer Agreement)

Nature of work at ATOS BPO:

• Working in processes named Inflows, Outflows, Action Log, Review Received and ECOES (Electricity Central

Online Enquire Service).

• Error checking and replying to the relevant Market Participants.

• Updating the count of processed data every day and sending the processed data to the Quality Checking

Team

• Communicating with the Process Expert and team members about the process and issues.

Groupon BPO, Chennai

Organization :

Designation : Customer Support Executive (E mail Support) for the USA

Period : 28 Jun 2013 to 29 Jun 2014

Nature of work at Groupon:

• Replying to the mail queries from the customers

• Giving assistance to the team members when the Team Coach is busy or absent

• Processing internal quality checking and reporting to the Team Leader

Organization : Arrivu Infotech Private Limited, Nagercoil

Designation : Business Process Analyst

Period : 03 Jul 2014 to till date

Tools used : JIRA, Trello, Bitbucket, Wordpress

Nature of work at Arrivu Infotech:

• Communicating with the clients to get the designs and feedbacks for the websites we create for them.

• Gathering samples from the internet and creating the required documentation for the websites we create.

• Verifying the documents for the other websites created at the company.

• Analysing other projects done at the company and giving suggestions to the developers.

Academic Profile:

• S.S.L.C. with 87.70%, Govt. Hr. Sec. School, Thazhakudy – 1997.

• +2 with 77.58%, Govt. Hr. Sec. School, Thazhakudy – 1999.

• HDCA (Honours Diploma in Computer Applications) with ‘A’ Grade at SISI, Nagercoil 2001

• B.A. (English Literature) with 59.09% through Manonmaniam Sundaranar University – 2002

• M.C.A. with 69.65% through Annamalai University – 2006.

Computer Skills:

Operating Systems : Windows Vista, Windows 7, Windows 8, Linux and Mac OS

Office Applications : MS Office 2003, 2007 and 2010

IT Skills : Java Struts 1.1, Oracle 8i, C, C++

Applications : Adobe Photoshop CS4 and CS5

Personal Information:

Sex : Male

Date of birth : 06 Nov 1981

Father’s name : C. Siva Subramania Pillai

Marital Status : Married

Nationality : Indian

Religion : Hindu

Languages known : Tamil, English

Address : No. 43A, Middle Street,

Veera Narayana Mangalam,

Thazhakudy P.O.,

Pin code: 629 901,

Kanyakumari District.

Disability : Permanent post polio paralysis in both legs, unable

to walk.

Declaration:

I hereby declare that all the details furnished above are true to the best of my knowledge and belief.

Regards,

(S. ARUNACHALAM)

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