Medical Service

Susan Snyder RN MBA

**** ***** **** #****

E-mail: *******@*****.***

Gilbert, AZ 85295

Cell: 402-***-****

CAREER SUMMARY

Healthcare executive with experience in acute care leadership, including

process improvement, new program implementation, and change management.

Background also includes experience in operations, finance and

administration in for profit, not for profit, unionized and on unionized

facilities of all sizes. Effective problem solver. Skilled in working

through complex, interdisciplinary processes and strategy implementation.

KEY STRENGTHS

. REVITALIZED TEAMS

. IMPROVED PATIENT EXPERIENCE USING STUDER PRINICIPLES AND RELATIONSHIP

BUILDING

. IMPROVED EFFICIENCY THROUGH LEAN MANAGEMENT AND IMPROVED STAFFING

. IMPROVED QULAITY METRICS THROUGH PROGRAM SUPPORT, ACCOUNTABILTIY AND

TEAMS

. CREATED NEW PROCESSES

. REDUCED COSTS THROUGH CONTINUOUS CONTRACT REVIEW AND 5S PROJECTS

. NEW CONSTURCTION PLANNING

. NUMEROUS SUCESSFUL JOINT COMMISSION AND STATE SURVEYS

PROFESSIONAL EXPERIENCE/ACHIEVEMENTS

Banner Heart Hospital and Banner Baywood Medical Center Mesa, AZ

9/2014- present

Director of ICU and Dialysis, Director of CVICU and CVPCU

Banner Health is a non-profit health system in the United States, based in

Phoenix, Arizona. Banner Heart is a nationally recognized hospital, having

received numerous awards

. Increased patient satisfaction scores by greater than 25 percent

. Strategic planning for a new intermediate care unit to open June 2015

. Beacon award for critical care excellence

. Strategic planning for vascular center of excellence

. Improved quality measures in critical care units through

interdisciplinary rounding and check lists

John C Lincoln Hospital Phoenix, AZ

2012- 2014

Director of Critical Care and Progressive Care

John C Lincoln is a 400 bed, not for profit system with a Level 1 Trauma

Center, Certified stroke and Chest Pain Centers with an active

cardiovascular service line. They are a Magnet Hospital with 2 of 3

critical care units holding the Beacon Award.

. 20% improvement in employee engagement scores over 6 months' time

. Cardiovascular service line director

. Beacon recertification

. Chest Pain Center reaccreditation

. Implementation of Epic EMR system on time and on budget

. Improved unit patient experience scores from 4VBP to 63 VBP in 1 year

Self Employed Interim Leader/ Leadership Consultant

8/2011 to 9/2014

Sierra Vista Regional Health Center Sierra Vista, AZ

Interim Director of Critical Care and Cardiovascular Service Line

Interim Director of Emergency and Prehospital Services

Sierra Vista is an 88-bed, Joint Commission accredited, acute care

facility with 28,000 annual emergency room visits, and a diagnostic

and interventional cath lab which performs approximately 320

procedures per year.

. Decreased 100 minutes off of door to discharge ED times

. Development of STEMI protocols

. Successful Joint Commission survey preparation

. Implementation of Just Culture and culture of safety practices

. Development of Code Blue team and peer review process

. Fall team facilitator with peer review

. Joint Commission preparation

. Business Development of cardiovascular service line

. New construction project planning

Vassar Brothers Medical Center Poughkeepsie, NY

Interim Director of Critical Care

Vassar Brothers Medical Center (VBMC) is a 365 bed unionized facility.

Vassar has established centers of excellence in cardiac services. 28

bed ICU with planned 8 new trauma beds.

. An eight week contract focused on team building and building

accountability in nursing department

. Introduction of productivity accountability

. Planning and new construction of trauma ICU

Lovelace Women's Hospital Albuquerque, NM

Interim Director of ICU and Med/Surgical

Lovelace is a 120 bed hospital with a general surgery and medical

population. The hospital has an 8 bed ICU and 32 Medical Surgical

inpatient beds.

. Successful Joint Commission Survey with no departmental

deficiencies

. Formalized patient satisfaction Strategic plan

. Implemented Transforming Care at the Bedside (TCAB) in Med Surgical

Area

. Successful Joint Commission survey

. Implementation of McKesson EMR

Harrison Medical Center Bremerton, WA

Interim Director of Progressive Care

Harrison Medical Center is a not-for-profit, unionized acute regional

health care system. They serve as the primary referral center for the

Kitsap Peninsula and were rated the top Cardiac Surgery Center in the

State of Washington.

. Action planning for improvement of Patient Satisfaction Scores to

return PCU to 90th Percentile ranking. goal attained

. Balanced budget and staffing

. Developed admission criteria and Guidelines for ICU/PCU patients

. Staff satisfaction action planning

. Initiated safety committee and Just Culture

. Conducted rapid cycle testing for improving transport and patient

flow within the hospital

. Development and Implemented admission criteria

Regional West Medical Center Scottsbluff, NE

2008-2011

Director of Critical Care and Emergency Services

Regional West Medical Center is a 289 bed not-for-profit Level II Trauma

Center, part of the Regional West Health Services. RWMC is a primary

referral center for a four state region.

. Responsible for Strategic Planning and Operations as Director of 4

departments and 104 FTEs in the critical care and emergency service

line.

. Air Medical Flight program director flying 420 flights per year

including both scene calls and interfacility transfers

. Capital planning, budgeting and finance

. Implemented Outreach Programs and marketing of service lines to

Regional Critical Access Hospitals resulting in sustained growth and

improved community satisfaction

. Business development/ Growth experience increasing flight volume by

36% in one year and growth in Progressive Care volumes of >40%

. Lobbying senators and congressman regarding proposed rural Health

Legislation.

. Implementation of McKesson EMR in all units

. New construction projects of PCCU and chest pain center as well as ED

remodel

. Facilitated Nurse-Physician relationship committee.

. Increased staff satisfaction scores with a formal retention and

recruitment plan designed to build up two units with critical levels

of short staffing to full staff with waiting list.

. Promoted the magnet journey and implemented shared governance within

the organization

. Initiated startup of a New Progressive Care Unit and Remote telemetry

monitoring on general care areas

. Six Sigma/Lean Improvements to Emergency Processes and Patient flow

with 15% reduction in Length of stay and 75% reduction in patients who

leave without being seen.

Nebraska Heart Hospital Lincoln, NE

2003-2008

Quality Nurse Specialist

The Nebraska Heart Hospital is a Thomson 100 Hospital recognized for its

Cardiovascular Services. The hospital is a 63 bed facility with 3 Operating

Suites, 3 specialized Catheterization Labs and comprehensive imaging

services.

. Assisted 5 cardiovascular surgeons in the startup of a cardiovascular

surgery service line.

. Developed a comprehensive orientation and education program including

annual competencies

. Outreach and education programs for referring physicians, Emergency

departments and clinics.

. Policy and Procedure development

. Experienced Team Facilitator for Quality Improvement Teams including

ACC, AHA, STS and CMS.

. Society of Thoracic Surgeons Data Manager.

EDUCATION

2010 MBA University of Phoenix 1989 BSN University of

Nebraska Medical Center

CERTIFICATIONS

Registered Nurse licensure in Washington, California, New York and Nebraska

(compact)

ACLS, TNCC, PALS

PROFESSIONAL AFFILIATIONS, HONORS, PUBLICATIONS

Membership

. American College of Healthcare Executives

. American Association of Critical Care Nurses

. American Organization of Nurse Executives

National Presentations and Publications

. Facing up to Facebook and Making Room for My Space

Air Medical Transport Conference 2010 Fort Lauderdale

. Identification of Adverse Drug Reactions as a Risk Prevention Strategy

Nebraska Nurses Association - Omaha 2009

. Improved Outcomes in COPD Patients Undergoing Cardiac Surgery

International Respiratory Conference of the American Association

for Respiratory Care

Whistler Canada 2007

. Documenting Your Way Through the Medical Legal System

National Teaching Institute American Association of Critical Care

Nurses Atlanta Georgia 2008

. Pump Up Your Understanding of Cardiac Surgery Cases- National

Alliance of Legal Nurse Consultants -Orlando, Florida 2007

. Intraoperative Extubation in Cardiac Surgery Cases - Society

of Thoracic Surgeons Chicago 2007

. Quantitative and Qualitative Benefits of Standardization in the OR

- Society of Thoracic Surgeons, Chicago 2007

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