Customer Service Representative

Education

University of Phoenix, Atlanta, GA

Candidate for Master of Business Administration, Accounting and Finance Specialization, GPA: 3.0/4.0, June 2016

Georgia Southern University, Statesboro, GA

Bachelor of Science in Political Science, December 2003

Vassar College, Poughkeepsie, NY

Minors: Computer Science, Math

Courses Included: Accounting, Business Law, Business Process Change, Business Statistics, Cost Management, Finance, Human Resources, Macro- and Micro-Economics, Marketing, Psychology, Qualitative Research, Scope & Methods, Spanish, and Value Chain Management.

Experience

Harvard Risk Management, Atlanta, GA (2011-Present)

Certified Risk Management Consultant (Part-time)

- Providing identity theft solutions, insurance and pre-paid legal plans to companies

along with their employees.

Comcast, Alpharetta, GA (2010)

Inside Technology Sales

- Sold Comcast Commercial High Speed Internet services to small and mid-

size businesses. Consulted with clients on Internet, Web Hosting, and E-mail requirements.

Neurotic Media, Atlanta GA (2009)

Music Technology Intern

- Performed a variety of tasks which include QA sound testing, downloading thousands of mp3 files a day, website maintenance, meeting with clients such as Sony & Universal, and other technology related jobs.

Verizon Wireless, Kennesaw, GA (2006-2008)

Sales Agent

- Position involved the sales of cell phones and digital plans to customers.

Transwestern Publishing, Hampton, GA (2004-2005)

Account Executive

- Sold $100 to $2,000 ad listings in phone directory to businesses in different counties. Created yellow page advertisements and totaled costs for individual financial accounts.

Hartsfield International Airport, Atlanta, GA (2002-2003)

Bi-lingual Customer Service Representative

- Directed domestic and international passengers through airport terminals and

security checkpoints. Followed procedures to properly handle all emergencies.

GARAL, Atlanta, GA (2002)

Development Department Intern

- Seasonal internship for non-profit organization where responsibilities included

administrative duties, grant writing and research, meeting with local community leaders, as well as overseeing the direct mail membership program to local government officials.

Triple Play Cafe, Statesboro, GA (2000-2001)

Assistant Manager

- Restaurant management which included cash transactions, customer service, budgeting, and training new employees.

American Income, Morrow, GA (2000)

Licensed Insurance Agent

- Sold dozens of life insurance plans weekly to employees of various state businesses who were union members.

Sportime International, Norcross, GA (1998)

Data Entry Clerk

- Full-time job involved entering hundreds of product orders and calculating final prices on AS400 system daily. Performed customer service for redirected calls.

Vassar College CIS Center, Poughkeepsie, NY (1997-1999)

Helpdesk Consultant

- Trained by IT professionals to correct computer software and hardware issues for faculty and students through a teamwork approach in a call center. Provided in-person troubleshooting for online users of the campus network within an hour.

Computer Skills

Hardware: Macintosh (Mac OS), PCs (Windows 8, 7, 95, 98, 2000, Vista, and XP), LAN's, WAN's, Routers, and other networking equipment.

Software: Adobe (Acrobat, Illustrator, PageMaker, Photoshop), Corel (Lotus, Presentations, Quattro Pro, WordPerfect), Microsoft Office (Access, Excel, PowerPoint, Publisher, Visual Studio, Word).

Social Networks: Facebook, Flickr, Instagram, LinkedIn, Pinterest, Twitter

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