Customer Service Representative

STEVE LOPEZ

**** ******* *****, *** *******, Texas 78245 (H) 210-***-**** *****.***@*****.***

Professional Summary

Training Specialist motivated to improve organization and employee performance by creating an environment of mutual

respect, trust, consensus-building and accountability.

Skills

Strong oral and written communication skills Great organizational skills

Excellent customer service skills Able to learn and adapt quickly

Troubleshooting/Problem Solving skills Punctual

Multi-Tasking Team-player and Self-motivated

Proficient PC/MS Office/Internet skills

Work History

Training Specialist 03/2013 - Current

Atento USA – San Antonio, TX

Facilitate/deliver new hire and supplemental training classes.

Evaluated the effectiveness of training programs and recommended improvements to upper management.

Conducted orientation sessions and organized on-the-job training for new hires.

Organized and edited training manuals, multimedia visual aids and other educational materials.

Delivered a wide variety of courses including topics on communication, team building, anger

management and organization.

Training Specialist 07/2011 – 01/2013

JP Morgan Chase – San Antonio, TX

Facilitate/deliver new hire and supplemental training classes.

Evaluated the effectiveness of training programs and recommended improvements to upper management.

Partnered with Business Operations to determine training goals and help fill any t raining gaps.

Prepare and organize classrooms and materials.

Perform general office tasks to maintain a professional work environment.

Telephone Banker 03/2009 – 06/2011

JP Morgan Chase – San Antonio, TX

Handle in-bound calls from customers and assist with account, technical/online, and product inquiries.

Worked in a department that would help to de-escalate calls from irate customers.

Sales and Retention for consumer accounts.

Participated in the Peer Coaching program and Leadership sessions which led to opportunities as a Relief Unit

Manager and a Relief Trainer.

Teller/Account Service Representative 01/2008 – 01/2009

San Antonio Credit Union – San Antonio, TX

Teller- Perform general banking transactions (deposits, withdrawals, payments, etc.) for members/customers, while

maintaining a balanced cashbox and answered account, product and promotion questions from customers.

ASR- Handle specific inquiries about accounts and products.

Help members find the right banking/loan product for their specific need/situation, as well as, suggest products or

promotions that would enhance our members banking experience.

Education

Bachelor of Arts: Education Current

Grand Canyon University – Phoenix, AZ

High School Diploma: 1999

Luther Burbank H.S. – San Antonio, TX

(REFERENCES AVAILABLE UPON REQUEST)

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