Manager Management

Lorna J Knight, PMP/CSTE

** ******* ***** **, ***********, MS 39401 C: 601-***-**** *****.*********@*****.***

CAREER PROFILE

Experienced test, information technology and engineering professional with a proven track record fostering

dynamic growth and increasing organizational efficiency. Ability to develop and implement feasible timelines and

budgets, along with a capability to effectively lead cross-functional teams toward expanded opportunities and

services. Managed and supervised end-to-end Testing/QA and systems development activities using an

Onshore/Offshore staffing model across multiple projects for Fortune 100 and government organizations in

industries such as Defense, federal and state government, eCommerce, Communications, Utilities, Energy, and

Banking/Finance. Seeking a professional role to apply strong project management, testing, quality assurance and

software development skills to the growth of a top firm.

AREAS OF EXPERTISE

• • •

Software Systems Quality Web Based Testing Software Development

• •

Assurance Quality Assurance Test Automation

• Research and Development • •

Agile(Scrum) and Waterfall Performance Testing

• •

(R&D) QA/Test Management Project Management

• SEI-CMM Methodology • •

Systems Engineering Software Development

• Total Quality Management • •

Process Improvement CMM Key Practices

• Risk Management • •

Defect Prevention Process Improvement

• SW Development Lifecycle • •

IEEE Standards CAD

• Test Strategizing, Planning & • •

Test Program Management IV&V

Exec

• Marketing/Proposal Response

• ISO 9000 and ISO 9002

CERTIFICATIONS:

CSTE (Certified Software Tester) PMP (Project Management Professional) HP Quality Center

HP QuickTest Pro (QTP) HP LoadRunner Engagement Management

Java HTML and XML CGI/Perl

Previously held Secret Security Clearance (now expired)

PROFESSIONAL EXPERIENCE

CAPGEMINI CONSULTING LTD, Atlanta, GA October 2011 to Present

Test Manager

• Successfully managed testing projects for multiple clients using waterfall and Agile methodologies in

different industries such as ecommerce, utilities, healthcare and government.

• Managed onshore/offshore teams of various sizes (4 to 12 team members) accomplishing all testing objectives

• Developed and implemented Program Test Strategy and Program Test Plan covering the following areas such

as: test scope, test environment, test tools, test types, test data management, entrance/exit criteria, test

automation, defect management, and test metrics

• Provided technical expertise and direction on setting up the Testing approach, testing environment, Test Tool

setup, testing cycles, and Defect Management process for the project

• Contributed to corporate knowledge by documenting the recommended methods and processes to successfully

conduct performance testing using LoadRunner without the recommended installed protocols

• Successfully managed the manual and automated testing of systems using SAP, PeopleSoft, Salesforce, Smart

Metering, ETL and Data Warehouse technologies

• Provided technical expertise and direction on setting up the Testing approach, testing environment, Test Tool

setup, testing cycles, and Defect Management process for the project

LORNA J. KNIGHT

• Conducted knowledge transfer sessions to client resources covering the following areas: testing concepts,

testing procedures, test management practices, testing tools, and test reporting metrics

• Responded to request for proposals that resulted in new and extended multi-million dollar contracts

• Conducted Automation Test Assessment to evaluate each individual projects approach to automation,

identifying the proper automation test tools, and identifying which projects are prime candidates for

automation

• Highly customized HP ALM v12 for managing test cases, test scenarios, defects, requirements, feature

development, issue/change requests using multiple projects and single sign-on methods

• Created test training documentation for quality assurance, manual and performance testing.

• Successfully provided test training and mentoring for 60 IT professional

• Advised client on testing methodology and cross-industry supported tools for a variety of platforms

• Single handedly provided performance testing services for numerous clients

• Managed 14 concurrent performance testing projects using LoadRunner v11.52 achieving all client systems

integration goals

• Planned, designed, developed, executed, analyzed and reported of performance scenarios that included

transactional and batch processes covering the following areas such as: test scope, test environment, test tools,

test types, test data management, entrance/exit criteria, test automation, defect management, test metrics, and

test governance processes

DELOITTE CONSULTING LLP, Atlanta, GA September 2008 to October 2011

Test Manager

• Test manager for Deloitte Federal Practice Division, team size 18

• Created and implemented a clearly defined vision, goals, strategy, organizational structure, and governance

model for the HDC Testing Center of Excellence for the purpose to improve the understanding of business

goals of the target projects and releases

• Established testing methodology to guide testing activities under single testing umbrella. Prepared project

diagrams, component interaction matrix, master test plan (and schedule), testing strategy (including negative

testing, security testing), test case template, requirements traceability matrix, defect tracking protocol, test

path diagrams. Recommended v-model diagram and extension to include installation tests

• Provided coaching to testing staff and improved effectiveness and efficiency of testing

• Managed the prioritization and allocation of resources to ensure delivery center testing scalability

• Generated/presented timely system development metrics report for trend analysis

• Planned, designed, developed, executed, analyzed and reported performance scenarios that included

transactional and batch processes. Successfully created a Performance Test Plan for the project laying out the

plan and approach for Load Testing.

• Provided technical expertise and direction on setting up the Testing approach, testing environment (SIT), Test

Tool setup, testing cycles, and Defect Management workflow

• Instituted daily defect triage meetings to ensure that defects were resolved in a timely manner

• Provided Testing and Defect Metrics to executive management on a daily basis

• Functioned as HP QC admin, customizing the tool to address test management needs for multiple projects and

installing annual updates

BEARING POINT CONSULTING, Hattiesburg, MS November 2006 to September 2008

Delivery Center Test Manager

• Managed multiple test web-based projects, produced QA standards, managed software development,

created testing templates, monitored compliance standards, established test case and defect reporting

guidelines

• Designed, developed and implemented cost-effective methods of testing and troubleshooting. Prepared

test templates, diagnostic programs and procedures for new products

• Developed QA/Testing course material for training in manual testing, automated functional testing and

performance testing

• Pioneered multiple productivity improvements by automating test validation, test data generation, defect

prevention, and metrics dashboard using Quality Center, QuickTest Professional and LoadRunner

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LORNA J. KNIGHT

• Consulted at client locations, leading a team to successfully develop implementation ideas that improve

automated processing and test coverage

• Provided risk/benefit analysis, systems planning, business information analysis and process improvement

initiatives

• Reduced overall cost by implementing automation framework enhancements

BELLSOUTH, Atlanta, GA February 2006 to November 2006

Senior Software Engineer (Contractor)

• Managed VoIP test effort using Quality Center (Mercury Interactive) for requirements traceability, test

case generation, execution, and defect management

• Developed use cases, test plans, manual test cases and test reports for VoIP

• Analyzed, designed, coordinated and supervised software system development to form a basis for the

solution of information processing problems

• Tested new programs to ensure that logic and syntax are correct, and that program results are accurate

while assisting junior programmers with programming assignments

COX COMMUNICATIONS, Alpharetta, GA August 2004 to February 2006

Senior Software Engineer (Contractor)

• Managed test web-based projects, performed manual, automated and load testing Mercury Interactive

tools

• Developed use cases, test plans, test cases and test reports using RUP methodology

• Communicated with engineers and technical support staff regarding programming needs and performance

• Provided support for software and system test verification of the integrated software applications to

power massive Data Warehouse utilizing 27 collection servers for a database sized at 600GB

VCG SOFTWARE, Alpharetta, GA February 2004 to July 2004

Senior Software Engineer

• Developed test plans, test specifications, test reports and manual test cases (20% automated and 80%

manual)

• Lead review meetings at test engineering tollgates. Perform system integration of deliverable hardware

and test equipment/software.

• Lead troubleshooting efforts to determine the cause of test failures.

• Evaluated tools for software development (defect tracking and test automation)

• Mentored software testers in test automation

GEORGIA DEPARTMENT OF LABOR, Atlanta, GA February 2003 to January 2004

Test Specialist/Project Manager (Contractor)

• Developed and executed LoadRunner test scripts and manual test cases

• Analyzed and selected new technology required for expanding computing needs throughout the

organization

• Produced course materials for LoadRunner, Quality Assurance, and Testing classes for over 100 students

• Created schedules and prepared internal and data-system reports for backup management.

• Managed project deployment lifecycle, define requirements specifications, research solutions, design

systems, support testing and oversee live implementation

• Evaluated customer or product requirement specifications to develop total systems solutions within

project timelines and cost constraints

• Managed full software development planning process including the design of specifications, diagrams,

techniques and strategies

• Audited software and testing process, provided improvement recommendations and followed up on

progress

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LORNA J. KNIGHT

KNOWLEDGESTORM, INC., Alpharetta, GA November 2001 to October 2002

Quality Assurance/Test Manager (Search Engine)

• Evaluated, recommend, and implemented automated test tools and strategies using Test Director,

WinRunner and LoadRunner

• Supported other QA/Test Engineers with generating test plans, test case development, defect

management, help desk processes, and test automation

• Reduced turnaround times by 60% and costs by 50% through automating all functionality testing

Other experiences between January 1994 to November 2001 include Quality Assurance/Test Manager for Pivotal

Corporation, Quality Assurance/Test Manager for nextHR.com, Senior Lead Engineer for Motorola Platform

Software Division, Application Systems Consultant for Network Controls International, and Computer Systems

Engineer for Corning Telecommunications.

Defense/Aerospace Professional Experience

Northrop Grumman, Pascagoula, MS October 2008 to December 2008

Performance Test Manager (BearingPoint Consultant)

• Implemented Business Data Warehouse within Northrop Grumman Ship Building sector which provided

clients with direct access to reports for managing daily ship operations

• Managed the Oracle relational database that utilized Informatica to manage the ETL process and

workflow, and Business Objects and Crystal Reports to access the front-end Web GUI

• Designed performance testing training curricula and conducted classes for software engineers

United Technologies – Sikorsky Aircraft Division, Bridgeport, CT January 1992 to December 1993

Software Engineer

• Performed system engineering, software quality assurance, software testing, and software development in

support of navigational control systems RAH-66 Comanche panel

• Designed and developed code in C, C++ and assembly, conducted design and code reviews, participated

in control board meeting, and audited software test executions. Developed and executed test procedures for

each test scenario. Work with project personnel as required during testing of RAH-66 Comanche guidance

systems

• Created and analyzed documentation standards for the full lifecycle of software development based on

MIL-STD-498

• Performed qualification and design validation testing of systems, including planning, procedures, and

execution of functional test to evaluate aircraft shock and vibration

General Dynamics – Electric Boat Division, Groton, CT January 1989 to December 1991

Electrical Engineer (Research and Development)

• Developed an algorithm using Fourier analysis to immediately superimpose noise cancelling effect on

sound waves generated to reduce noise signature

• Designed & developed software using C, C++ and assembly for several prototype navigational control

and sonar systems for USS Seawolf (SSN-575) submarine

• Performed decision tree analysis to identify highly desirable vibration reduction objectives

NASA – Marshall Space Flight Center, Huntsville, AL June 1980 to August 1980

Internship, Chemist (Student at Oakwood College) January 1981 to March 1981

• Functioned as a quantitative and qualitative chemist

• Analyzed Space Shuttle metallic engine elements

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LORNA J. KNIGHT

EDUCATION / SKILLS

Master of Business Administration, Rensselaer Polytechnic Institute, Troy, NY

Master of Science, Electrical Engineering, University of Florida, Gainesville, FL

Bachelor of Science, Mathematics, Electrical Engineering, Savannah State University, Savannah, GA

Bachelor of Arts, Chemistry, Oakwood University, Huntsville, AL

System: Windows, UNIX, VMX, OS/2, Linux, Novell NetWare, VMware

Languages: C, Turbo C, C++, Pascal, Assembly, XML, XSL, HTML, ASP, SQL, Visual Basic, Java, JavaScript,

JavaBeans, Visual Basic, CSS, ISS, Shell, TSL (Test Scripting Language)

Test Tools: HP Application Lifecycle Management (Test Director, Quality Center), HP QuickTest Pro, HP

LoadRunner, Performance Center, JIRA, Rational DOORS, BTree Test Automation, WinRunner

Databases: SQL Server 2000, 2004, 2008, Oracle 8i, 9i, 10g, 11g, DBAccess

Data Communication Protocols: TCP/IP, VoIP, CDMA, Banyan, Frame Relay

Tools: Microsoft Office, Microsoft Project, Lotus Notes, Ghost, CADRE FrameMaker, MKS, StarTeam,

Subversion, Visual SourceSafe, Matlab, MathCad

Controllers: 80X86, 6800, 8051, 1553

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