Customer Service Sales
Resume:
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TIMOTHY W. HARPE Sr.
Batavia, OH 45103
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*******@*****.***
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BACKGROUND
SUMMARY:
Customer Sales and Service with 25 years of experience
keeping customers not only happy but returning year after
year. Developing follow up, as well as "Special Finance"
programs for the automotive customers. Training, coaching
and mentoring sales people as well as service individuals
to impact the company with quality trained professionals
who will maintain "Customer Satisfaction". Highly
motivated, self-starter, leadership and team player makes
up the quality that not only helps the team but will
develop leads, sales and service making the customer the
"Winner", while growing the company.
PROFESSIONAL BACKGROUND:
SERVICE WRITER and SALES
King's Mazda
Aug/2006- Present
Cincinnati, Ohio
Customer satisfaction in the automotive service industry.
Notable Accomplishments:
Maintained "Master" qualifications for the past 5 years.
Increased sales while maintaining high customer service
index numbers.
SERVICE WRITER
King's Volkswagen
June/2006 - Aug/2006
Cincinnati, Ohio
Maintaining Customer Service through the service
department
SALES / SERVICE WRITER
King's Toyota
Jan/2000 - June/2006
Cincinnati, Ohio
Sales for 2 years and Service for 4 years
Notable Accomplishments:
Achieved "Bronze" status the first year in sales, sharing
that with 1100 sales people through out the states.
Achieved "Certified" status the first year of service
Maintained high "CSI" (customer service index) while
handling an average of 800 customers personally a month.
EDUCATION:
HIGH SCHOOL in GENERAL STUDIES
Blue Grass Baptist School
1980
Lexington, KY
Grade Point Average: 3.5
Lexington Baptist College
2yrs completed
TRAINING :
ADP SOFTWARE
MICRO SOFT EXCEL
TOM STUCKER (sales by phone)
SKILL:
Customer Follow Up
Turning Conflict into Customers
Helping Team Members Achieve Their Potential
Leading by Example
AWARDS:
Sales person of the Year Glen Mitsubishi
Sales person of the Month Dan Cummins Chevrolet
Employee of the year King's Mazda
Master Certification, King's Mazda
Bronze Sales, King's Toyota
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