Customer Service Management

LYNDA BANZ

***** **** ******, ********, ** *****

Cell Phone 480-***-****

*******@*****.***

OBJECTIVE

Supply Chain Management professional with diversified experience. My

desire is to securing a challenging position where my skills and abilities

can best be utilized, with the opportunity to expand my knowledge base, for

personal and professional growth and advancement.

QUALIFICATIONS

. Extensive experience with MRP, R&D, MRO, Capital Equipment and

Distribution purchasing.

. Effectively reduced inventory by using JIT delivery, eliminating

excessive and obsolete stock and increasing inventory turns for multiple

multi-million dollar companies.

. Consistently met and exceeding company goals and objectives for cost

savings in order to win multiple Government contracts.

. Working knowledge of Federal Acquisition Regulations.

. Created and implemented policy and procedures for purchasing, inventory

control, stock requisitioning, shipping and receiving, and job costing to

reduce errors and increased productivity.

. Ability to handle multiple tasks in fast paced environments.

. Continually accepting increased authority and responsibility.

EXPERIENCE

Chemring Energetic Devices - Torrance, CA 2014-Present

Purchasing Supervisor - Duties include but not limited to the leadership

and development buyers. Oversee the procurement of all materials,

equipment, supplies and services for the Torrance facility. Sourcing

suppliers, evaluate quotes, and negotiate long term purchasing agreement

with suppliers on critical components. Expedite and resolve sourcing and

delivery issues to prevent interruptions in production. Create and

maintained departmental metrics to monitor on time delivery from Suppliers.

Worked closely with suppliers, quality and engineering to ensure drawings

and technical questions were answered. Established design review program

for the procurement of hermetically sealed assemblies and machined

components to ensure suppliers fully understand requirements to deliver

quality components. Set up inventory reordering system for production

supervisors to ensure the correct product was being ordered.

Pacific Scientific - Chandler, AZ 2011 -2014

Buyer III - Duties include but not limited to the procurement of custom

Hermetically Sealed Connectors, Injection Molded Components, Raw Materials,

Capital Equipment, MRO, and Tooling. Responsible for identifying suppliers,

submitting bid requests, negotiations of contracts, and determining the

best supplier to place orders with. Set up Kanban and long term agreements

with suppliers. Expedite delivery of material, preparation of daily

reports, internal and external customer service. Participation on multiple

Kaisan events to improve company processes and the development of the

company supplier score card process. Assisted in the identification and

reporting of conflict minerals and other company matrix.

Northrop Grumman / L-3 Communications -Tempe, AZ

2001 - 2011

Production Planner - Performed a variety of duties associated with the

preparation and planning of production requirements and schedules.

Correlate and analyze information from various departments, considering

such factors as shop capacity, inventory levels and lot sizing. Ensure

proper planning, line scheduling and verification of material support to

met demand schedules as well as managed the day-to-day movement of product.

Prepare charts and periodic status reports for management cell team

meetings. Reconcile schedule changes to assure valid manufacturing and

material requirements. Create and distributed order status reports used in

the evaluation of all phases of the order, tracking and manufacturing

process. Reports dealing with yield percentage of scrap, cycle time,

reorder activity etc. Attend and participate in appropriate

program/production control meeting to provide job status, scheduling, cost

data, etc.

Buyer/Planner II - Responsible for MRP and R&D, purchasing: identify

components or parts based on a master production schedule, shop load, and

inventory requirements, Analyze data and determined factors that affect

prices and determine lowest cost consistent with quality and reliability,

meeting all required schedules and date lines. Identifying suppliers,

request for quotes, evaluate proposals, negotiate prices, place orders,

verify delivery, expedite orders, and approve payment. Plan and prepare

work orders and purchase requests for production-scheduled movement of raw

materials, plastic injection molded, machined components, electronics,

finished goods and related material through production and inventory

process. Maintain necessary records of material movement throughout

manufacturing and inventory cycle. Continued cost reduction in order to

support multiple Government contracts. Interact with the production floor

and with suppliers in verifying specifications, placing orders, expediting

deliveries, determining availability of items, receiving and shipping, and

similar matters.

Three Five Systems - Tempe, AZ 2000 - 2001

Sr. Buyer - Responsible for capital equipment purchase for the China,

Manila and Tempe facilities. Duties also included support of R&D

Engineering, Advanced Manufacturing Engineering and Production departments

by procurement of machined parts, electronics and other specialty items,

supervision, and skill development, of the MRO Buyer. Responsible for the

selection of reliable sources required to manufacture custom machines, with

specifications and functions required in the Statement of Work. Negotiated

warranty, training and service package for custom equipment. Submitted bid

requests, evaluate quotes, and made final selection of suppliers. Reviewed

contracts for total cost savings, negotiated pricing and delivery of

materials ordered, sold excess inventory to brokers. Duties also included

internal customer service and weekly product review meetings, Member of the

ERP Upgrade Selection Team, assisted with training and implementation of JD

Edwards's system.

INSIGHT - Tempe, AZ

1999 - 2000

Sr. Buyer - Responsibilities included but not limited to: procurement of

Sony & Gateway computers, servers, monitors and accessories, memory and

printer lines, management of six million dollars in inventory for multiple

warehouses, responsible for filing returns and applying for price

protection, resolving issues with receiving and accounting departments,

provide shipping ETA's and internal customer service.

PINACOR - Tempe, AZ

1998 - 1999

Sr. Buyer - Responsible for procurement of eight million dollars monthly of

Dell servers, computers, monitors, accessories and spare parts, management

of five million dollars in inventory serving multiple warehouses, created

and implemented procedures for Purchasing Assistant for the Dell line,

participated in weekly conference calls with customers and prepare their

weekly reports, filing returns and price protection, developed procedures

for purchasing, inventory control; customer service, resolved issues

involving receiving and accounting departments. Awarded "Pinnacle Club

Member 1999" for outstanding individual achievement.

SPEEDFAM CORPORATION Chandler, AZ 1997-1998

Sr. Buyer/Planner - Assigned to R&D and MRO Purchasing, with focus on

Semiconductor Group, Materials Information Systems (MIS), other corporate

departments and field sites. Duties included the selection of reliable

sources, bid requests, quote evaluations and final supplier selection,

preparation of print packages for vendors, negotiate pricing and delivery

of materials ordered, choosing shipping methods to ensure parts are

delivered by the requested date, expedite delivery of material, drafting

purchase orders and long term agreements to ensure that all terms and

conditions are met. Responsible for planning, organizing and controlling

purchase of commodities required for the division, reviewing contracts for

total cost savings. Responsible for reconciling invoice issues with

accounting. Member of the "upgrade selection team" for implementing SAP

Computer System.

ECHO III MACHINING - Mesa, AZ

1995-1997

Office Manager - Responsibilities include but not limited to: Supervision

of office and shipping/receiving personnel; MRP and MRO purchasing,

inventory control, customer service, maintained drawing files, quoting, job

costing, production control. Created policy and procedure manual for

purchasing, inventory control and shipping/receiving. Human Resource

responsibilities, company drafts, petty cash, accounts receivable,

OSHA/Safety coordinator, maintained Material Certification files,

maintained Material Safety Data Sheets. Attended weekly management and

production meetings, assisted MIS department on creating UNIX based job

cost system.

COMPUTER SKILLS

Microsoft Office, Microsoft Works, Windows 98, 2000, XP & NT, Quick Books

Pro, Lotus 123, WordPerfect, Lotus Notes, very knowledgeable of Internet,

UNIX, SAP, Minx, DCS, Man Man, CINCOM, JD Edwards, assisted multiple

corporate MIS departments with implementing various new ERP Systems.

EDUCATION

University of Phoenix Phoenix, AZ

Business/Integrated Supply Chain Management -March 2011

Arizona State University Tempe, AZ

Purchasing Certificate - June 2001

CONTINUED EDUCATION

Improving Purchasing Performance, Purchasing Contracts, Contract Claims,

The Universal Commercial Code and Litigation Avoidance, Purchasing

Techniques for Buyers, Purchasing Negotiations, Advanced Product Quality

Training, Total Quality Management; Problem Solving, Mistake Proofing,

Fundamentals of Purchasing, Contract Writing, Fundamentals of Purchasing

Negotiations, Project Management, Electronic Commerce, Vendor

Certification, ISO 9000 Quality Systems Documentation, Six Sigma, Institute

of Supply Chain Management (ISM) and The Association for Operation

Management (APICS) membership.

Contact this candidate