Customer Service Human Resources
Resume:
Emily M. Curtis
***** *************** **., ******* *****, OH 43402
**********@*****.***, 419-***-****
Summary of Qualifications
Driven to succeed with a passion for providing leadership to help achieve common organizational objectives
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Finds success when supporting others in reaching their goals
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Thrives in an environment where honesty, integrity, and collaboration are valued
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Strives to build inter generational relationships that opens dialog toward common ground
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Believes that continuous personal development is crucial in consistently achieving goals
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Technical Skills and Proficiencies
Self motivated; ability to lead and motivate others
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Ability to make sound decisions while under pressure
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Ability to multitask efficiently and pay close attention to detail through time management
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Proficient user of Microsoft Office applications including, but not limited to, Word, Excel,
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PowerPoint, Access, Publisher, and Outlook
Proficient in recruitment software including but not limited to PeopleFluent, Taleo, Brassring,
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Avature, Full Slate, and Voice Advantage
Work Experience
Pontoon Solutions, Toledo, OH March 2015 Present
Recruiter Coordinator II Regional Lead
• Maintain a region of 10 states, which includes between 115 130 positions at one time
• Administer assessment and complete electronic pre screening of candidates to support recruiting
efforts
• Manage written and verbal communication with candidates and hiring managers throughout the
recruiting process and serve as a resource for all recruitment process and client organization questions
• Facilitate the success of the team by providing support and input necessary to serve our clients and
the candidates
• Partners with Coordinator I to provide direction and training on specific client needs
Pontoon Solutions, Toledo, OH January 2015 March 2015
Recruiter II
Develops and maintains a strong customer service based relationship with clients
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Assists the lead recruiter in the management and adherence to team and individual metrics
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Create candidate submittal documentation in a way that maximizes the client’s interest in moving the
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candidate throughout the process
Assist in passive candidate recruiting techniques and sourcing strategies as necessary
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Pontoon Solutions, Toledo, OH September 2014 January 2015
Recruiter I
Review resumes, prescreen candidates and document all activities in appropriate systems of records
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Interview, engage candidates and assess candidates’ qualifications for assigned portfolio of positions
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Manage communication with the candidate throughout the interview life cycle
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Work Experience Continued
OSU Extension Wood County, Bowling Green, OH September 2010 August 2014
4 H Program Assistant
Facilitate instruction and mentor 100 4 H camp counselors and junior fair board teens through the
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recruitment, interview, selection, training, and evaluation process
Manage a large multi generational volunteer base to conduct camps, fair livestock shows, member
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evaluation, fundraisers, and award programs for 1,800 4 H and FFA youth
Created a new registration process to make camp enrollment more streamlined, saving 40 hours of
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labor intensive work annually
Use current technology to design brochures and marketing materials to promote the program
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Bowling Green State University, Bowling Green, OH August 2013 August 2014
Graduate Teaching Assistant
Collaborate with the professor to facilitate two organizational management classes totaling 200
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undergraduate and graduate students
Communicate with the professor and students daily and advising as needed
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Occasional instruction, administer attendance, quizzes and assignments
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Trinity Lutheran Daycare, Arcadia, OH October 2009 August 2011
Bookkeeper/ Director’s Assistant
Preformed office manager duties including payroll, tuition collection and posted accounts, paid bills,
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created customer statements, completed government reports
Installed and updated new accounting software to create a more efficient environment
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Implemented a new filing system to optimize office organization
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Education
Bowling Green State University; Bowling Green, OH
Master’s of Business Administration and Graduate Assistantship
The University of Findlay; Findlay, OH
Bachelor of Science in Human Resources with a dual minor in Accounting and Marketing
Dean’s list: 2009 2012; Cum Laude; UF Dana Scholar, 2012
Honors/Awards
American FFA Degree Recipient (Highest Achievement Possible) 2011
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Wood County Top 4 H Member (Highest Honor Given) 2010
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Wood County 4 H Honor Court Member 2010
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Outstanding 4 H Leadership Award 2010
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Wood County Spirit of 4 H Leadership 2009
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Community Involvement
Pontoon Solutions: People Council Member 2015 Present
UF Collegiate Energy Challenge Program Coordinator Fall 2012
BGSU’s MBA Student Association 2013 2014
Wood County 4 H Program Member 2000 2010
Wood County 4 H Advisory Committee 2013 Present
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Volunteer and Club Advisor 2011 Present
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Junior Fair Board Advisor 2011 Present
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4 H Camp Adult Staff Member 2010 Present
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Carteens: Program Coordinator 2010 2014
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